hi guys im new in here and English is not my main language so 1st of all im sorry for bad my bad English
im using laptop
Type :ASUS K42JA
RAM : 2 x 4 gb corsair
VGA : ati radeon 5730 2gb ( CCC 13.5 beta )
HDD : 500gb 5400rpm ( stock )
anti virus : Kaspersky internet security 2013
os : Windows 7 home premium 64bit
i have some trouble with my laptop this occur for a while and kinda disturbing
1. Every time i play games or just idling i get some eror like ATIKMDAG.sys eror 0x50 and my laptop just freeze and i must force shut down and when i reboot it just need to start up repair and it happen a lil bit often especially when playing diablo 3.but in past 4 days it always happen when im idling or a few minute after log in.
i run mem diagnosis tools for about 6+ hours and it only said that there a problem with my memory, so i think its the ram so i change with the stock ram ( 2 gb ) and it stop... for a while than the BSOD ATIKMDAG.sys error 0x50 happen again.
so i RMA the ram and then clean uninstall Catalyst center and replace with the new Catalist version...
and for a while seems fine but today it happen again with ATIKMDAG.SYS error but only happen once.
2. when i check with blue screens viewer +event viewers it show some kernel error
a. ntoskrnl.exe +18c443
b. LMS services cannot connect to MEI driver
and for now i got random BSOD or sometimes freeze or sudden restart
3. when i check system and tried to refresh windows index there a notification that theres a new hardware detected but every time i tried to re run assement it failed it says that windows couldnt measure video playback performance
Last thing i remembered is i left my laptop updating windows update but when i got back the laptop was off and the charger wont work and when i check the charger was dead so i replace with the new one and after that this BSOD just start to happening. i attach a file for review
Thanks in advance , i really hope this only software related not hardware ^^ and let me know if u need extra information because im not very good at IT
regards
im using laptop
Type :ASUS K42JA
RAM : 2 x 4 gb corsair
VGA : ati radeon 5730 2gb ( CCC 13.5 beta )
HDD : 500gb 5400rpm ( stock )
anti virus : Kaspersky internet security 2013
os : Windows 7 home premium 64bit
i have some trouble with my laptop this occur for a while and kinda disturbing
1. Every time i play games or just idling i get some eror like ATIKMDAG.sys eror 0x50 and my laptop just freeze and i must force shut down and when i reboot it just need to start up repair and it happen a lil bit often especially when playing diablo 3.but in past 4 days it always happen when im idling or a few minute after log in.
i run mem diagnosis tools for about 6+ hours and it only said that there a problem with my memory, so i think its the ram so i change with the stock ram ( 2 gb ) and it stop... for a while than the BSOD ATIKMDAG.sys error 0x50 happen again.
so i RMA the ram and then clean uninstall Catalyst center and replace with the new Catalist version...
and for a while seems fine but today it happen again with ATIKMDAG.SYS error but only happen once.
2. when i check with blue screens viewer +event viewers it show some kernel error
a. ntoskrnl.exe +18c443
b. LMS services cannot connect to MEI driver
and for now i got random BSOD or sometimes freeze or sudden restart
3. when i check system and tried to refresh windows index there a notification that theres a new hardware detected but every time i tried to re run assement it failed it says that windows couldnt measure video playback performance
Last thing i remembered is i left my laptop updating windows update but when i got back the laptop was off and the charger wont work and when i check the charger was dead so i replace with the new one and after that this BSOD just start to happening. i attach a file for review
Thanks in advance , i really hope this only software related not hardware ^^ and let me know if u need extra information because im not very good at IT
regards
My Computer
At a glance
windows 7 home premium 64 bitcore i5 m4602x4gb Corsairati radeon 5730 2 gb vram
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- ASUS
- OS
- windows 7 home premium 64 bit
- CPU
- core i5 m460
- Memory
- 2x4gb Corsair
- Graphics Card(s)
- ati radeon 5730 2 gb vram
- Antivirus
- Kaspersky Internet Security 2013