BSOD atikmpag.sys after installing VGA Display drivers

[Celestial1]

Hi guys! I have a Lenovo y470P laptop. I can't install the video driver for the AMD video card in the laptop. Apparently I have switchable graphics but I'm only able to use the Intel HD3000 right now. Anytime I install the correct drivers for the AMD 7670M I get the atikmpag.sys BSOD

I'm not sure if this is a hardware issue or if it is a software issue. I've tried installing so many different drivers from AMD including the ones from the Lenovo website Drivers and software - IdeaPad Y470p Notebook

BSOD viewer showed the 3 errors atikmpag.sys + dxgkrnl.sys + dxgmms1.sys , I have no idea what to do at this point.

Any help would be appreciated. Thanks!

 

[Arc]

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800c438010, fffff880076c2dbc, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+bdbc )

Followup: MachineOwner
---------

4: kd> !analyze -v
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*                        Bugcheck Analysis                                    *
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VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800c438010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880076c2dbc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+bdbc
fffff880`076c2dbc 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`04630888 fffff880`07492140 : 00000000`00000116 fffffa80`0c438010 fffff880`076c2dbc 00000000`00000000 : nt!KeBugCheckEx
fffff880`04630890 fffff880`07491e4a : fffff880`076c2dbc fffffa80`0c438010 fffffa80`0c820ab0 fffffa80`0c943410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`046308d0 fffff880`07538f13 : fffffa80`0c438010 00000000`00000000 fffffa80`0c820ab0 fffffa80`0c943410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`04630900 fffff880`07562cf1 : 00000000`ffffffff 00000000`00000b5b 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`046309e0 fffff880`07561437 : 00000000`00000102 00000000`00000008 00000000`00000b5b 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`04630a10 fffff880`075342d2 : ffffffff`ff676980 fffffa80`0c943410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`04630ab0 fffff880`07560ff6 : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`0a6d6768 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`04630bc0 fffff800`045302ea : fffff880`04630e20 fffffa80`0c9b8b50 fffffa80`06d056f0 fffff980`06982e78 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`04630c00 fffff800`042848e6 : fffff880`009b3180 fffffa80`0c9b8b50 fffff880`009be0c0 fffff880`012ccbf4 : nt!PspSystemThreadStartup+0x5a
fffff880`04630c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+bdbc
fffff880`076c2dbc 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+bdbc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52ebf973

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

4: kd> lmvm atikmpag
start             end                 module name
fffff880`076b7000 fffff880`07759000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Feb 01 00:58:51 2014 (52EBF973)
    CheckSum:         000A9D84
    ImageSize:        000A2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Uninstall your installed version of the display driver.

• How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Then install version 13.9 WHQL only.

• Previous AMD Catalyst? Display Drivers

Lately this is the stable version there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .