BSOD/Black Screens @desktop/video/youtube

[hurin8]

Hello,
I have visited the forum many times and did find answers for my previous problems, but now I am at loss.

3 months ago I upgraded my gpu from Sapphire HD6970 to a Sapphire R9 390. All went well for a couple of weeks, but then the problem appeared. The PC will get a black screen when surfing, video playback or youtube. I have tried various "fixes" but nothing worked, so I had to do a new installation of Win. Alas, the problem persisted.

Here is the log

 

[hurin8]

Please, any help?

 

[axe0]

Hi hurin8,

Welcome to the 7forums

Given it are 0x124 crashes please follow below suggestions.

STOP 0x124 Troubleshooting

Read carefully before proceeding.

   Warning

If you're overclocking your system, revert back to stock clocks now.

   Note

Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test

ONE

 CPU TEST

Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html

Make screenshots/photos of the results and post them.

   Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

TWO

 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Help Forums

Make screenshots/photos of the results and post them.

   Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

THREE

 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests

1. Short Drive Self Test
2. Short generic
3. Long generic

If the short generic fails, no need for the long generic.

   Note

Do not run SeaTools on an SSD as the results will be invalid.

Make screenshots/photos of the results and post them.

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to

• scan for errors, no quick scan but full scan
• check the health,
• benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

• of the error scan,
• make a screenshot of the health of every hard drive and post the screenshots,
• post screenshots with the benchmark of the
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

Make screenshots/photos of the results and post them.

FOUR

 GPU TEST

Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 7 Help Forums

   Note

Run Furmark for around 30 minutes.

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

Make screenshots/photos of the results and post them.