BSOD caused by atikmdag.sys

[slapshot13]

BSOD debug files attached.

Thanks

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800764a759, fffff8800fda1a10, 0}

Probably caused by : [B][COLOR="red"]atikmdag.sys[/COLOR][/B] ( atikmdag+27759 )

Followup: MachineOwner
---------

6: kd> lmvm atikmdag
start             end                 module name
fffff880`07623000 fffff880`080c1000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri [B][COLOR="Red"]Jan 20[/COLOR][/B] 19:38:29 [COLOR="red"][B]2012[/B][/COLOR] (4F192F0D)
    CheckSum:         00A46FD6
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

See if a more updated video driver is available. If so, install it.

 

[slapshot13]

Every time I update the video driver it just starts the BSODs again.

 

[Golden]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[slapshot13]

Isn't that what I just ran? Do I run it again?

 

[Golden]

Isn't that what I just ran? Do I run it again?

Since you say you updated the video driver, and still get a BSOD, a new .dmp file has been generated. I need to see that.

So, everytime you get a new BSOD, you MUST re-run the DM Log Collector Tool and upload the new ZIP file.

 

[slapshot13]

Isn't that what I just ran? Do I run it again?

Everytime you get a new BSOD, you MUST re-run the DM Log Collector Tool and upload the new ZIP file.

Sorry just to clarify, this is an issue I've been having for about a month now. I just started trying to fix it again today.

I have already tried many things to fix the problem. If I was to update the drivers, I wouldn't be able to boot, I'd just run into that atikmdag.sys BSOD. Right now I'm able to use the laptop because I did a fix I found via google. Essentially, I'm just replacing atikmdag.sys with the updated/newer file (just the one file, not the whole driver) but I'm not able to use any video features (my resolution is extremely poor, I can't duplicate displays, I can't adjust brightness, etc.)

I didn't actually run into a BSOD again, but I know I will because it's been happening over the course of a month and I just tried updating again before I posted this thread and the same thing happened.

 

[Golden]

Essentially, I'm just replacing atikmdag.sys with the updated/newer file (just the one file, not the whole driver) but I'm not able to use any video features (my resolution is extremely poor, I can't duplicate displays, I can't adjust brightness, etc.)

You can't just replace one component of the video driver - that will lead to problems as you have seen.

Create a Restore Point, then fully uninstall the video driver. Now run Windows Update and install the driver offered. Now do this:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[slapshot13]

I uninstalled the driver but Windows Update isn't throwing any driver updates at me.

 

[Golden]

Run the Driver Verifier step.

 

[slapshot13]

After uninstalling I checked device manager and it had a yellow flag on my AMD Radeon xxxx. I checked it and it said restart to complete changes or something like that so I restarted and i got the BSOD on boot as usual.

I'm running that DM log tool again in safe mode. Let me know what I should do after.

Thanks for your help.

 

[slapshot13]

Files attached

 

[slapshot13]

Should I run the Driver Verifier in safe mode? I assume it should be run in a normal state? If so, I would have to do that fix I mentioned earlier. Should I do it?

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800844b759, fffff8800932aa10, 0}

Probably caused by : atikmdag.sys ( atikmdag+27759 )

Followup: MachineOwner
---------

6: kd> lmvm atikmdag
start             end                 module name
fffff880`08424000 fffff880`08ec2000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri [B][COLOR="Red"]Jan 20[/COLOR][/B] 19:38:29 [B][COLOR="Red"]2012[/COLOR][/B] (4F192F0D)
    CheckSum:         00A46FD6
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That driver is quite old. Check the Toshiba website to see if there is a more recent OEM driver:
Drivers & Software Support | Toshiba

 

[slapshot13]

Updating it just brings back the BSOD. I'll do it anyways though since I'm currently in a BSOD-on-boot state right now.

 

[slapshot13]

It doesn't let me install the drivers from the Toshiba site. I get this error: "Failed to load detection drivers"

 

[slapshot13]

Scratch that. I restarted and it booted with the same resolution issues, but in the taskbar I got the notification that the driver was installing. Once it was done installing I rebooted again and got the BSODs.

I ran the DM log again in safe mode. Attached.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800844b759, fffff8800932aa10, 0}

Probably caused by : atikmdag.sys ( atikmdag+27759 )

Followup: MachineOwner
---------

6: kd> lmvm atikmdag
start             end                 module name
fffff880`08424000 fffff880`08ec2000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri [B][COLOR="Red"]Jan 20[/COLOR][/B] 19:38:29 [B][COLOR="red"]2012[/COLOR][/B] (4F192F0D)
    CheckSum:         00A46FD6
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Same date - no new driver installed. Is there, or is there not, an updated driver available on the Toshiba site? Yes or no?

 

[Arc]

---------------
Display Devices
---------------
          Card name: 
       Manufacturer: 
          Chip type: 
           DAC type: 
         Device Key: Enum\
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 1024 x 768 (32 bit) (1Hz)

No driver installed, it is just the port emaluated graphics.

Try to install AMD Catalyst 14.4 WHQL (14.100.0.0 April 17) ...... does it do the same thing? Let us know.

 

[slapshot13]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800844b759, fffff8800932aa10, 0}

Probably caused by : atikmdag.sys ( atikmdag+27759 )

Followup: MachineOwner
---------

6: kd> lmvm atikmdag
start             end                 module name
fffff880`08424000 fffff880`08ec2000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri [B][COLOR=Red]Jan 20[/COLOR][/B] 19:38:29 [B][COLOR=red]2012[/COLOR][/B] (4F192F0D)
    CheckSum:         00A46FD6
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Same date - no new driver installed. Is there, or is there not, an updated driver available on the Toshiba site? Yes or no?

The date on the "AMD Display Driver" from Toshiba's site is 7/12/2012