BSOD crashes after updating/reinstalling Radeon HD 5670

Humrights4peace

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BSOD (0x00000119) crashes after updating/reinstalling Radeon HD 5670

Hi. I'm new to the forum and not quite sure how else to proceed with my BSOD issues.

I play WoW, but only started playing again recently after a few years break. I updated my Radeon HD 5670 driver and started getting black screens, errors, driver non-responsive/restarting, BSOD's, etc. I made some changes per posts/articles that I read, renamed a file, uninstalled and reinstalled the driver, downloaded suggested files like a JMicron package and Alien Autopsy, etc., and the problem persists.

When I play WoW, my driver stops responding and restarts, which leads to black screens and game restarts. Although this only happens when I first log in, then the game usually plays but with fps rates hovering around 40 on average (my fps never used to be so low). In the last few days, I've noticed a marked slowdown in fps and a weird screeching noise when there is talking in-game but it is not constant. It comes and goes.

I'm also getting BSOD crashes. Sometimes one or two in a day, and sometimes I'll get lucky and it will skip a day. This is now happening when I'm not playing the game and going about my usual business--emails, social media, GDocs, etc. There was one incident a week or two ago where my OS wouldn't even load. I kept having to hard restart and it finally worked.

I can follow instructions pretty well but am not particularly tech savvy. I'm hoping there is an easy fix like an earlier driver version or something similar.

Thank you for any input.
 
Last edited:

My Computer My Computer

At a glance

MS Windows 7 Ultimate Edition 64 bitIntel(R) Core(TM) i7 CPU 860 @ 2.80GHz•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLaATI Radeon HD 5670
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Alienware Aurora
OS
MS Windows 7 Ultimate Edition 64 bit
CPU
Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Motherboard
Alienware 0RV30W
Memory
•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLa
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
•SAMSUNG HD502HJ
◦Disk_Model: SAMSUNG HD502HJ
◦Disk_Size: 500 GB
◦Disk_Partitions: 3
◦Disk_TotalHeads: 255
◦Disk_TotalCylinders: 60801
◦Disk_TotalTracks: 15504255
◦Disk_TracksPerCylinder: 255
Antivirus
Microsoft Security Essentials
Browser
Google Chrome, Mozilla, IE
Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures


If that finds no problems then please try updating your graphics driver to the latest version.
Here's some instructions.

How-To Install AMD Catalyst? Drivers For A Windows® Based System

I also want you to run Furmark as it looks promising that your GPU is failing.
 

My Computer My Computer

Computer type
PC/Desktop
Thank you for the advice. I attempted to run Furmark twice and in under 3 mins both times, the test window either did a black or whiteout. I ended the test both times and got the idea to move my tower. I've been wondering if it has enough ventilation where it was located and have heard the fan kick into overdrive a few times. After I moved it and attempted the test again, it ran for the full 30 minutes without issue. Could bad ventilation be the issue? Would that explain the video driver errors and issues?

Also, I updated the driver again and launched WoW. Played for about 10 minutes and did not have any of the issues I've been having. I will update after a day or two, or sooner, if I have more issues.

Thank you again.
 

My Computer My Computer

At a glance

MS Windows 7 Ultimate Edition 64 bitIntel(R) Core(TM) i7 CPU 860 @ 2.80GHz•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLaATI Radeon HD 5670
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Alienware Aurora
OS
MS Windows 7 Ultimate Edition 64 bit
CPU
Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Motherboard
Alienware 0RV30W
Memory
•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLa
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
•SAMSUNG HD502HJ
◦Disk_Model: SAMSUNG HD502HJ
◦Disk_Size: 500 GB
◦Disk_Partitions: 3
◦Disk_TotalHeads: 255
◦Disk_TotalCylinders: 60801
◦Disk_TotalTracks: 15504255
◦Disk_TracksPerCylinder: 255
Antivirus
Microsoft Security Essentials
Browser
Google Chrome, Mozilla, IE
Great news :)

Yes poor ventilation can cause overheating issues.

Let us know if you get any more issues.

When you feel confident that your issue has been resolved then mark the thread as solved.
 

My Computer My Computer

Computer type
PC/Desktop
I waited a few days and have had no problems until just now. The display driver stopped responding and then recovered. No BSOD again...yet.
 

My Computer My Computer

At a glance

MS Windows 7 Ultimate Edition 64 bitIntel(R) Core(TM) i7 CPU 860 @ 2.80GHz•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLaATI Radeon HD 5670
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Alienware Aurora
OS
MS Windows 7 Ultimate Edition 64 bit
CPU
Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Motherboard
Alienware 0RV30W
Memory
•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLa
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
•SAMSUNG HD502HJ
◦Disk_Model: SAMSUNG HD502HJ
◦Disk_Size: 500 GB
◦Disk_Partitions: 3
◦Disk_TotalHeads: 255
◦Disk_TotalCylinders: 60801
◦Disk_TotalTracks: 15504255
◦Disk_TracksPerCylinder: 255
Antivirus
Microsoft Security Essentials
Browser
Google Chrome, Mozilla, IE
I've seen a lot of issues with the latest drivers, try rolling back.

To roll back drivers:
  1. Go to Start
  2. Type devmgmt.msc
  3. Expand display adpaters
  4. Right click on your graphics card
  5. Click on the drivers tab and select roll back driver.
 

My Computer My Computer

Computer type
PC/Desktop
I rolled it back an hour or two after your last post. The driver quit responding right after I rolled it back then was okay until about a minute ago. This time when it quit responding, my screen turned a tan color before it restarted itself.
 

My Computer My Computer

At a glance

MS Windows 7 Ultimate Edition 64 bitIntel(R) Core(TM) i7 CPU 860 @ 2.80GHz•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLaATI Radeon HD 5670
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Alienware Aurora
OS
MS Windows 7 Ultimate Edition 64 bit
CPU
Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Motherboard
Alienware 0RV30W
Memory
•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLa
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
•SAMSUNG HD502HJ
◦Disk_Model: SAMSUNG HD502HJ
◦Disk_Size: 500 GB
◦Disk_Partitions: 3
◦Disk_TotalHeads: 255
◦Disk_TotalCylinders: 60801
◦Disk_TotalTracks: 15504255
◦Disk_TracksPerCylinder: 255
Antivirus
Microsoft Security Essentials
Browser
Google Chrome, Mozilla, IE
After I rolled back, I'm at square one, minus the BSOD. Back to daily instances of "AMD driver stopped responding and was restarted." I have no idea what the problem is or how to correct it. Any more feedback and/or suggestions? Thank you!
 

My Computer My Computer

At a glance

MS Windows 7 Ultimate Edition 64 bitIntel(R) Core(TM) i7 CPU 860 @ 2.80GHz•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLaATI Radeon HD 5670
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Alienware Aurora
OS
MS Windows 7 Ultimate Edition 64 bit
CPU
Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Motherboard
Alienware 0RV30W
Memory
•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLa
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
•SAMSUNG HD502HJ
◦Disk_Model: SAMSUNG HD502HJ
◦Disk_Size: 500 GB
◦Disk_Partitions: 3
◦Disk_TotalHeads: 255
◦Disk_TotalCylinders: 60801
◦Disk_TotalTracks: 15504255
◦Disk_TracksPerCylinder: 255
Antivirus
Microsoft Security Essentials
Browser
Google Chrome, Mozilla, IE
Hmm, try rolling back even further. I'll give this a think.
I would like to take a look at the drivers in your system

Upload the list of all the third party drivers Using NirSoft DriverView:

  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
 

My Computer My Computer

Computer type
PC/Desktop
Driverview zip file attached.

As for another rollback, do I choose a previous driver version to roll back to and download that?

Thank you again.
 

My Computer My Computer

At a glance

MS Windows 7 Ultimate Edition 64 bitIntel(R) Core(TM) i7 CPU 860 @ 2.80GHz•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLaATI Radeon HD 5670
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Alienware Aurora
OS
MS Windows 7 Ultimate Edition 64 bit
CPU
Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Motherboard
Alienware 0RV30W
Memory
•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLa
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
•SAMSUNG HD502HJ
◦Disk_Model: SAMSUNG HD502HJ
◦Disk_Size: 500 GB
◦Disk_Partitions: 3
◦Disk_TotalHeads: 255
◦Disk_TotalCylinders: 60801
◦Disk_TotalTracks: 15504255
◦Disk_TracksPerCylinder: 255
Antivirus
Microsoft Security Essentials
Browser
Google Chrome, Mozilla, IE
   Warning

Before changing any drivers, make sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point Manually.


Avast can cause some issues.
Please remove it and replace it with MSE and Malwarebytes.

   Warning

Make sure you don't enable the free trial of malwarebytes pro



picture.php


You also appear to have an Atheros Extensible Wireless LAN device driver installed but I can't see a component for it in your msinfo32 file.
Can you remove it completely.

Remove your Realtek Ethernet controller driver as well as there is no timestamp on it.
Download it again here.

Realtek

Can you also remove the CD-ROM Class Filter Driver by Gear Software for testing purposes.
It actually comes with iTunes so you would have to use that.
I suppose we can leave it for now if iTunes is important to you.

Post back the results.
 

My Computer My Computer

Computer type
PC/Desktop
I think I was able to accomplish all suggestions with the exception of the Realtek driver. I followed the link you provided but am unsure of where to go from there. I also have a question that seems silly to me but I'd rather ask and know the answer. When I download the current AMD driver, install, etc., then go to Device Manager>Display Adapters>ATI Radeon HD 5670>Driver, it still lists the older version and original date from 2009. Is that normal? Should it not show the updated driver version and date downloaded?
 

My Computer My Computer

At a glance

MS Windows 7 Ultimate Edition 64 bitIntel(R) Core(TM) i7 CPU 860 @ 2.80GHz•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLaATI Radeon HD 5670
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Alienware Aurora
OS
MS Windows 7 Ultimate Edition 64 bit
CPU
Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Motherboard
Alienware 0RV30W
Memory
•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLa
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
•SAMSUNG HD502HJ
◦Disk_Model: SAMSUNG HD502HJ
◦Disk_Size: 500 GB
◦Disk_Partitions: 3
◦Disk_TotalHeads: 255
◦Disk_TotalCylinders: 60801
◦Disk_TotalTracks: 15504255
◦Disk_TracksPerCylinder: 255
Antivirus
Microsoft Security Essentials
Browser
Google Chrome, Mozilla, IE
Is it a desktop?

Try removing all AMD drivers, then run windows update and download the display driver from there.

I also suggest removing Avast as it's known to causing issues, remove it using their removal tool.

Replace it with MSE and Malwarebytes.

   Tip

Make sure you don't enable the free trial of malwarebytes pro, deselect the option when prompted.


picture.php
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
It is a desktop.

Using the AMD Catalyst Install Manager isn't doing the job so I'm guessing I need to additionally go into system files to manually delete old drivers. (I've tried the AMD Driver Autodetect Utility to no avail; it won't run). Do you have suggestions to guide me in this manual process? Some of the old drivers are ATI and some are AMD. These are the ones I see in OS:

amdacpksd.sys
amdide.sys
amdk8.sys
amdppm.sys
amdsata.sys
amdxata.sys
ati2erec.dll
AtiHdmi.sys
AtihdW76.sys
atikmdag.sys
atikmdag.sys.old
atikmpag.sys
atipmdag.sys

Also, I did remove Avast and replaced it with your suggestions.

Thank you!
 

My Computer My Computer

At a glance

MS Windows 7 Ultimate Edition 64 bitIntel(R) Core(TM) i7 CPU 860 @ 2.80GHz•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLaATI Radeon HD 5670
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Alienware Aurora
OS
MS Windows 7 Ultimate Edition 64 bit
CPU
Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Motherboard
Alienware 0RV30W
Memory
•Memory Module ◦Mem_Capacity: 2048MB ◦Mem_BankLa
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
•SAMSUNG HD502HJ
◦Disk_Model: SAMSUNG HD502HJ
◦Disk_Size: 500 GB
◦Disk_Partitions: 3
◦Disk_TotalHeads: 255
◦Disk_TotalCylinders: 60801
◦Disk_TotalTracks: 15504255
◦Disk_TracksPerCylinder: 255
Antivirus
Microsoft Security Essentials
Browser
Google Chrome, Mozilla, IE
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