BSOD doing word processing, error 0x00000019

[merlinyang]

BSOD comes again. The dump info is the same to the one I post this morning. I attached the newly collected info in #5. Thank you.

===============
Hi, I bought my thinkpad T440 in Feb. I don't why it began blue screen in recent weeks. The latest dump info in as follows :

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 2052

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFF8000485D940
BCP3: 0000000000000000
BCP4: FFFFF8000485D940
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\032115-22900-01.dmp
C:\Users\Merlin\AppData\Local\Temp\WER-202348-0.sysdata.xml

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[Boozad]

1: Avast is causing issues. Uninstall Avast and install MS Security Essentials and MalwareBytes.

   Note

Make sure you uncheck the 'Enable Free Trial' box when installing Malwarebytes.

fffff880`0ce384c8  fffff880`05e86cc8Unable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys[/B][/COLOR]
 aswSnx+0x14cc8

2: Wise Disk Cleaner is causing issues. Uninstall it and all other Wise software.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff80004860940, 0, fffff80004860940}

[COLOR=Red][B]*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )[/B][/COLOR]

Followup: Pool_corruption

3: kd> lmvm WiseTDIFw64
start             end                 module name
fffff880`05dd3000 fffff880`05de1000   WiseTDIFw64 T (no symbols)           
    Loaded symbol image file: WiseTDIFw64.sys
    Image path: \??\C:\Windows\WiseTDIFw64.sys
    Image name: WiseTDIFw64.sys
    Timestamp:        [COLOR=Red][B]Mon Feb 09 07:21:57 2015[/B][/COLOR] (54D86015)
    CheckSum:         0000E325
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

   Information

For information only.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff8000485d940, 0, fffff8000485d940}

[COLOR=Red][B]*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys[/B][/COLOR]
Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )

Followup: Pool_corruption

 

[merlinyang]

I see. Thank you so much for helping me solve the problem. Just uninstall the two software.

 

[Boozad]

Yes, but make sure you install MSE and Malwarebytes to replace Avast.

 

[merlinyang]

BSOD comes back...

Thank Boozad so much for indicating that avast and wise cleaner take trouble to my computer. I got rid of them this morning, but encounter BSOD again. same info as posted.

The newly collected info is as attachment.

Could you help me again? Thank you.

 

[Boozad]

Your system is still showing some form of Wise software present and it's the reason for the last BSOD. How did you uninstall the software? Through Add/Remove Programs?

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff80004825940, 0, fffff80004825940}
[COLOR=Red][B]
*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys[/B][/COLOR]
Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )