BSOD / Driver failure in video games 0x000000C4

[goldrc4]

Got an issue that I need help on,
I have a fairly recent install of windows 7 professional x64 and I am getting BSOD's and driver failures.

I will be playing a video game (any game) and I will get some artifacting for a few seconds then the monitor refreshes and the game continues with slightly messed up graphics. Once the artifacting happens a few more times It will BSOD or I end the process.

usually the error is 0x000000C4 but occasionally other errors. I did re-seat the graphics card and RAM and that held off the BSOD's for about 24 hours.

I don't think it is the card as it is less than six months old and the occurance of the problem is random, and from what I can read from the logs, it is nvidia and direct X related.

Multiple graphics driver re-installs have not fixed it, nor has a system restore.

I tried to upload the .dmp file but it wouldn't let me so it is in a .zip

 

[bagavan]

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*                        Bugcheck Analysis                                    *
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*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800acbd010, fffff8800fd6d630, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ade630 )

Followup: MachineOwner
---------

3: kd> !analyze -v
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*                        Bugcheck Analysis                                    *
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VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800acbd010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fd6d630, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+ade630
fffff880`0fd6d630 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0522ba48 fffff880`02ea9000 : 00000000`00000116 fffffa80`0acbd010 fffff880`0fd6d630 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`0522ba50 fffff880`02e7c867 : fffff880`0fd6d630 fffffa80`09068000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0522ba90 fffff880`02ea8e0f : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`0acbd010 fffff880`02f77dc0 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`0522bb40 fffff880`02f77ec1 : fffffa80`09fcd1f0 00000000`00000080 00000000`00000000 fffffa80`09060010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0522bbc0 fffff800`0316fe5a : 00000000`052f9d10 fffffa80`09086a00 fffffa80`066d4040 fffffa80`09086a00 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0522bc00 fffff800`02ec9d26 : fffff800`0304be80 fffffa80`09086a00 fffff800`03059cc0 00000000`00000020 : nt!PspSystemThreadStartup+0x5a
fffff880`0522bc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+ade630
fffff880`0fd6d630 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+ade630

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506b3099

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

Update to the latest nvidia drivers
Drivers - Download NVIDIA Drivers

 

[goldrc4]

Currently running the most up to date WHQL driver available (306.97), I did try updating to 310.07 -BETA but it did not help at all. Still, I will update to 310.70 -BETA again and see what happens this time around.

 

[bagavan]

Don`t update to beta version as there are chances of the driver being unstable in some cases.

Update to the latest stable version

 

[goldrc4]

I cannot update any more, I am running 306.97 which is the most current stable driver. That crash log and almost all the BSOD's occured while running nvidia's most current driver.

 

[bagavan]

Which antivirus do you have?

 

[goldrc4]

I run two; ESET NOD32 version 5, and Clamwin

 

[bagavan]

don`t run two antivirus at a time.

They will conflict with each other

 

[goldrc4]

next time this occur's i'll disable one of the antiviruses, I should point out that since creating this thread, the error/BSOD has not happened yet (I don't know why it hasn't).

 

[bagavan]

One tip that I can give you is

uninstall both of the antivirus

use

Microsoft Security Essentials - Microsoft Windows

MSE is the antivirus which integrates best with windows 7.

 

[bagavan]

Go through this

is it bad to run multiple antivirus programs?
The Assumptions You Make About Your Slow PC (and Why They're Probably Wrong)

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[goldrc4]

I'll look into both when I get time next, as of posting this; the problem happened twice within 5 minutes of each other. It didn't BSOD, but artifacted then refreshed and I was able to continue the game.

 

[bagavan]

if it bsod upload the new dumps

 

[goldrc4]

here is a new BSOD log, just occured.

Before this one I adjusted my video TDDR timeout, got the problem within 5 minutes.

Then I updated to NVIDIA's most recent driver just got WHQL this week, happened again in about 5 minutes, but it did BSOD.

I'm going to put MSI afterburner on to monitor GPU temperature while I play. I also looked into my power supply, ASUS's wattage calculator suggest minimum of 700 watts and I am using 750 watt supply (700 sounds high to me, but maybe I'm getting out of touch).

 

[bagavan]

have you over clocked your GPU?

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8009b1f010, fffff88005238b10, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+993b10 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8009b1f010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005238b10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+993b10
fffff880`05238b10 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0336ea48 fffff880`02d36000 : 00000000`00000116 fffffa80`09b1f010 fffff880`05238b10 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`0336ea50 fffff880`02d09867 : fffff880`05238b10 fffffa80`08a1e000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0336ea90 fffff880`02d35e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`09b1f010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`0336eb40 fffff880`02c37ec1 : fffffa80`095279a0 00000000`00000080 00000000`00000000 fffffa80`08989410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0336ebc0 fffff800`03123e5a : 00000000`02057714 fffffa80`08a31060 fffffa80`066d4040 fffffa80`08a31060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0336ec00 fffff800`02e7dd26 : fffff800`02fffe80 fffffa80`08a31060 fffff800`0300dcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0336ec40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+993b10
fffff880`05238b10 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+993b10

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50b97852

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

 

[goldrc4]

I have not over-clocked it myself, I think it may have a small 'factory over-clock' on it but I doubt that would be the problem.

Temperatures never got above 57C, even when the problem occured, so I don't think it is heat.

I did have a slight issue with the new 310.70 drivers, so I am going to reinstall them. While I am at it, I am going to reinstall the two programs that cause this, because after some testing, I cannot get it to happen in other games.

I originally ignored the posibility of it being game related because it included artifacting, not just graphical glitches.

-card I am using; MSI USA ? Graphics Card - N560GTX-Ti Twin Frozr II

 

[goldrc4]

new BSOD happened.

this one happened seconds after loading a game. the artifacting happened twice while loading, which is new because previously it happened only "in-game".

problem is that the .dmp is almost 500MB in size, so i cannot upload it and all my viewer will tell me about it is that it is 0x00000116

 

[bagavan]

here you go

Bug Check 0x116: VIDEO_TDR_ERROR (Windows Debuggers)

 

[goldrc4]

well I thought the pci slot switch fixed this issue, but it has happened again. I will do a driver reinstall again, but I get the feeling the graphics card or motherboard is at fault. I don't want to do another RMA as MSI support is horrible, and the graphics card already got RMA'd a few moths ago.