BSOD Driver Power State Failure 0x0000009F

[Ghoul155]

Greetings,

Ever since I got my laptop (september 2011) I've been having problems with my sleep and hibernate functions. I have tried a lot of different things but nothing has worked so far. (I will list them later in this post.)

I will try to make an overview to make my problem as clear as possible:

The problem:
My laptop crashes after a few minutes after waking up from Sleep or Hibernate state. It looks like it gets stuck in a not responding state and eventually the BSOD will appear.

Things I have tried and good to know:

• When I bought my laptop, the first thing I did was a clean install of Windows 7 Professional x64 (ENG) to get rid of all the bloatware of Asus. The OS that came with the laptop before the current one was Windows 7 Home Premium x64 (DUTCH)
• Installed the latest Nvidia driver
• Disable and reable programs that automatically launch when my laptop boots (e.g. "ATKOSD2", "ATKMEDIA", "ETDWARE", "HControlUser" etc.)
• Downloaded all the latest drivers from the Asus site
• Flashed my BIOS to a newer version
• Changed the Advanced settings of the Power Options of my power plan. (e.g. that my hard disk doesn't turn off, change the power savings options in PCI Express > Link State Power Management)
• Removed the P4G (Power4Gear) program. (Asus program for power plans)

I'm getting a bit desperate here and it would be really nice if I could start using the sleep state (for school etc.)

Any chance you could help me ?

I added the SF ZIP file.

 

[VistaKing]

Hi Ghoul155

Remove the software below

??\C:\Windows\system32\drivers\[COLOR="Red"][B]aswMonFlt.sys[/B] [/COLOR]

Avast software

\??\C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\[COLOR="Red"][B]ASMMAP64.sys[/B][/COLOR]

Asus ATK


:ar: If you want to reinstall ATK look at the link below

:ar: ASUSTeK Computer Inc. -Support- Drivers and Download ATK_package

Download Version V1.0.0023 by clicking on the Global button.


Update the Software below

\??\C:\Windows\system32\Drivers\[B][COLOR="Red"]CVPNDRVA.sys[/COLOR][/B]

Cisco VPN Software


Run Malwarebytes Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )

Update the definitions and do a full scan

 

[Ghoul155]

Hey,

Thanks for your fast reply. I have removed all of these programs (didn't update Cisco but removed it aswell since I wans't using it anymore). I also did the full check with malwarebytes, it found 10 suspicious files so I removed them.

I will test if it works now and will let you know something.

Btw, can I reinstall Avast ? Or should I stick with Windows Defender and get Microsoft Security Essentials ?

Thanks for your help already

 

[Ghoul155]

Hey again,

My sleep and hibernate function worked great for a couple of days. But now the BSOD has appeared again :/

Instead of Avast, I am now using MSE. I don't think this is the problem though, because I installed it right after I deleted Avast and my sleep function worked correctly for a few days.

But I'm not sure. I have run the SF diagnostic tool again and added the results to this reply. Could you please take a look at it again ?

 

[Ghoul155]

Sorry but, bump.

 

[koolkat77]

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

SFC scannow

The SFC /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

1. Click on the Start rb:
2. Scroll to Accessories
3. Select Command Prompt > Right click and Run as Administrator
4. Type

   SFC /scannow

This tutorial http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html may help you:

To Disable Selective Suspend:

1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.​

Daemon Tools/Alcohol %

Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public

Uninstall DAEMON Tools and/or Alcohol % software. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Disk Check

Run disk check for errors on your Hard Drive(s) http://www.sevenforums.com/tutorials/433-disk-check.html

Hard Drive/Storage

Post a screen shot using Crystal Disk Info:

CrystalDiskInfo Standard Edition
How to Upload and Post a Screenshot and File in Seven Forums

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

This is for information purposes only. The drivers in red should be updated. If updating does not help, remove them.

windrvr6.sys Wed Feb 28 15:48:39 2007 (45E54FF7)
WinDriver or Alohabob USB Bridge Cable Driver
http://www.carrona.org/drivers/driver.php?id=windrvr6.sys

xpc4drvr.sys Wed May 9 00:54:53 2007 (4640C77D)
Xilinx microprocessor driver
http://www.carrona.org/drivers/driver.php?id=xpc4drvr.sys

dne64x.sys Tue Nov 11 07:01:24 2008 (4918D964)
Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client
http://www.carrona.org/drivers/driver.php?id=dne64x.sys

btwl2cap.sys Sat Apr 4 06:28:45 2009 (49D6A9BD)
Broadcom Bluetooth L2CAP Servicen
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys

GEARAspiWDM.sys Mon May 18 18:17:04 2009 (4A1151C0)
CD-ROM Class Filter Driver by Gear Software.[br]Also comes with iTunes
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys

ASMMAP64.sys Thu Jul 2 15:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

The below is for information purposes only. Contains relevant information from the blue screen analysis:

[FONT="Lucida Console"]Debug session time: Mon Apr 22 19:18:48.105 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042213-27705-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 1:12:41.010
*** WARNING: Unable to verify timestamp for btusbflt.sys
*** ERROR: Module load completed but symbols could not be loaded for btusbflt.sys
Probably caused by : usbhub.sys
BugCheck 9F, {3, fffffa800a907440, fffff800049be3d8, fffffa80102bdc10}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800a907440, Physical Device Object of the stack
Arg3: fffff800049be3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80102bdc10, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_usbhub.sys
MaxSpeed:     2000
CurrentSpeed: 1995
BiosVersion = N53SN.209
BiosReleaseDate = 01/10/2012
SystemManufacturer = ASUSTeK Computer Inc.
SystemProductName = N53SN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Apr 17 02:36:08.971 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\041613-24726-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:31:08.876
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa800800ca10, fffff800049993d8, fffffa80117f8b10}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800800ca10, Physical Device Object of the stack
Arg3: fffff800049993d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80117f8b10, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys
MaxSpeed:     2000
CurrentSpeed: 1995
BiosVersion = N53SN.209
BiosReleaseDate = 01/10/2012
SystemManufacturer = ASUSTeK Computer Inc.
SystemProductName = N53SN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Tue Apr  3 06:44:52.489 2012 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\040312-18189-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
System Uptime: 0 days 5:19:53.395
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8007fd0a10, fffff80000b9c3d8, fffffa801109fc60}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007fd0a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa801109fc60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys
MaxSpeed:     2000
CurrentSpeed: 1995
BiosVersion = N53SN.207
BiosReleaseDate = 07/15/2011
SystemManufacturer = ASUSTeK Computer Inc.
SystemProductName = N53SN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

 

[Ghoul155]

Hey,

Thanks for your reply and sorry for my late response, had 2 very busy weeks with school deadlines.

I have done the things you said but the problem with my sleep and hibernate states still isn't fixed. Here is a list of the things I did:

• Start up: disabled all services (except for windows ones) and start up things
• SFC scannow ran without problems
• Disabled selective suspend
• Uninstalled daemon tools
• CrystalDisk -> screenshot is below

So what should I do now ? :/ It is because of the outdated drivers or ? Can I just remove them from the drivers folder in the windows folder or does it has to be done in a special way ?
Or is it because one of the windows services ?



CrystalDisk screenshot:



View attachment 267024


Please help, this problem is really getting annoying

 

[koolkat77]

Driver Verifier

Let's run driver verifier and see if it catches any misbehaving drivers:
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Also, is the laptop under warranty?

 

[Ghoul155]

I've run the verifier for 30 hours, but no errors / BSOD seem to occur.

The last time I had problems though, I didn't get a BSOD. But when I tried to shutdown my laptop, he just stayed on the screen "Shutting down..." and after like 10 minutes, the screen just went black but my laptop still was on :/ After another 10 minutes, screen was still black but my laptop was getting terribly hot so I shut it down by holding the power button. Normally if I notice that my laptop is having problems with the sleep state and I try to shut it down, after 10 minutes a BSOD appears, but now it's just a black screen lol. Don't know if this is useful information tho.

And yeah I think it's still under warranty. Don't have the original OS installed though.

 

[koolkat77]

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

Temperature

For monitoring heat of the system, use Speccy or HWMonitor:
Speccy System Information
HWMonitor

 

[Ghoul155]

Yeah, I know. I am using a cooling pad.

In general the heat isn't a problem. But when a BSOD occurs or your laptop is stuck on a certain process, he'll get hotter and hotter. And that was what I meant with my previous post. No BSOD appeared, just a black screen but he was getting hotter and hotter. So is it possible that there is something wrong with my laptop's ability to show BSODs ? (disabled service or so I don't know) Or isn't that possible ?

 

[koolkat77]

Can you post a screenshot of the summary tab of speccy?

 

[Ghoul155]

Sure, here it is:

View attachment 267620

 

[koolkat77]

Looks fine. Hummm well is the laptop within warranty?

 

[Ghoul155]

Yeah I think so, can't really find it on the asus site though. But I bought it in october 2011 and I think it was 2 years of warranty. Do I need to put the original OS on my laptop again (back-up DVDs) ? Or doesn't it matter as long as it's a legal version of Windows ?

 

[koolkat77]

You can follow the steps outlined in this tutorial for a clean install to see if that solves your sleep issue: Clean Reinstall - Factory OEM Windows 7 but otherwise I think your threads gonna end up like this one. Think of the warranty before it's out.

Keep us posted.

 

[Ghoul155]

Hey all.

It's been quite a while, but at the start of september this year I had decided to bring my laptop back to the store to have it looked at by asus. (My warranty expired 11th of october)

There has been going on quite a lot since then..

1) First time I got my laptop back (week later orso) they replaced the hard disk, but the problem still isn't solved.
2) I brought it back to the store, 2 weeks later I had it back. Now they replaced the motherboard, but the problem still isn't solved. Even more, my laptop crashes / freezes now even when I'm not using sleep/hibernate mode.
3) Brought it back to the store again, got it back since a couple of days now. They replaced the DC component on the motherboard this time. But the problem still isn't solved... It's even worse than before. I can't do anything anymore, it constantly freezes / crashes. (Even in safe mode)

I decided to try a clean Windows 8.1 install. But no luck, it froze sometimes during the install and after the install I can't get to desktop. It just hangs / freezes after reboot. And after a long time I get the BSOD: DPC_WATCHDOG_VIOLATION..

Sorry to bring this post back up so late, but I'm really desperate atm. Hope anyone can help.