Solved BSOD: Driver power State Failure

[c0nvict]

Hello,

About 50% of the time that I shut down my PC, it freezes on the message "Shutting down" and after a while gives me a BSOD. I also get a BSOD every now and then when I'm browsing the web. I've ran the SF diagnostic tool and will post the results here.

I also came across the following similar looking article:

http://www.sevenforums.com/bsod-help-support/176490-driver-power-state-failure-2.html

I would be extremely grateful if somebody could shed some light on the situation, I strongly believe that this is one of the main causes of my insomnia, after bankruptcy and alcoholism of course.

 

[Dsprague]

All of your BSODs are being caused by your graphics driver:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007957a10, fffff80000b9c3d8, fffffa800717ae10}

[COLOR="red"]Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys[/COLOR]

Followup: MachineOwner
---------

Driver Reference Table - nvlddmkm.sys

Looking at the driver we can see it is very very old:

kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f000000 fffff880`0fc75d80   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    [COLOR="red"]Timestamp:        Sun Jul 10 18:12:46 2011[/COLOR] (4E1A23DE)
    CheckSum:         00C7AFE4
    ImageSize:        00C75D80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update the driver from here: Drivers - Download NVIDIA Drivers

 

[c0nvict]

Thanks a lot for the extremely quick response! Found the driver corresponding to my graphics card and downloading it as we speak. I'll repost in a week if the solution works out or worst case, at the next BSOD

Once again I really appreciate the help!

 

[Dsprague]

Glad to be of help.

 

[c0nvict]

Hey,

The solution seems to have partially worked, my PC has finally started shutting down appropriately Unfortunately, I just had another BSOD (the first since i updated the driver), this time while web browsing. Could you please give me any other suggestions, if available? I include the dump from the sf diagnostic tool.

 

[Dsprague]

It appears that it is your display driver acting up this time:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007d02a10, fffff8000458a748, fffffa800f574ae0}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys

Followup: MachineOwner
---------

Try updating the driver from here: Drivers - Download NVIDIA Drivers

 

[c0nvict]

Hey,

Thanks once again for the quick response!

Sorry to exhibit my ignorance but I'm not sure how to get the display driver.. all I can do is navigate to the graphics card drivers but i have already downloaded that. More worryingly, I just tried to access the nvidia control panel and it tells me that an nvidia graphics card was not detected on my system, even though i have a GT555M. Has my gpu fried itself or something?

 

[Dsprague]

well, that is rather conscerning but, try uninstalling the graphics driver and then re-installing it:

Navigate to the device manager by right clicking my computer and selecting manage

from the device manager select display adapters

Right click the display adapter named after your graphics card and select uninstall

Reboot

Run driver sweeper to make sure that he Nvidia display drivers are completely gone

re-download and re-install the driver.

reboot

test and see if you get further blue screen problems.

 

[c0nvict]

Hi,

Started working towards that but all I see in display adapters is: Intel(R) HD Graphics 3000 and nothing named by my graphics card. Also, when I re-started my computer just now, on boot it seems like it switched off a couple of times and only managed to bring me to the first BIOS screen on the 3rd try (the fan and lights were going on and off the first 2 attempts).

Might this be the end?



P.S. Thanks for your continuous support.

 

[Dsprague]

Hang tight I'm going to see if I can get other eyes on this problem in the mean time try working through this tutorial:

http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

 

[essenbe]

If you haven't been able to install the graphics driver, your graphics card won't show up. Could you get into bios and look to see if bios recognizes your graphics card? Also while there please look at the Hardware Monitor and tell me the readings of the +12v, +5V and the +3.3V. Are you having more problems on a cold boot or after the computer has been running for a while?

 

[Arc]

Have you followed DSprague's suggestion about driver update?

I guess this is a ACPI related issue.

Device object (fffffa8009ff42e0) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa8009ff42b0
 \Driver\nvlddmkm DriverObject fffffa8009dd95c0
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00002004
DevExt fffffa8009ff4430 DevObjExt fffffa8009ff4de8 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
[COLOR=Red]AttachedTo (Lower) fffffa8007cef940 \Driver\ACPI[/COLOR]
Device queue is not busy.

Set the BIOS to default. Follow the third method, rplacing the battery.
How To Clear CMOS (Reset BIOS)
Hope it will let you boot, with all the hardware recognized.

Then, Disable hibernate. Also set the computer to never sleep.
http://www.sevenforums.com/tutorials/819-hibernate-enable-disable.html

Also, follow http://www.sevenforums.com/tutorials/778-power-plan-settings-change.html
At step 5, Expand PCI Express > Link State Power Management > Settings > Set it to "off" > Apply> OK.

Edit: Follow essenbe first.

 

[Dwarf]

cOnvict, what is the make and model of this computer? It doesn't seem to be the one listed in your specs, since you state that, in addition to Intel(R) HD Graphics 3000, it also has a GT555M card, which is for laptops/netbooks. In many cases, the card only comes into play when high demand is placed on the graphics sub-system, in which case the switch between the 2 is generally seamless (in some cases, this can be enabled or disabled, so check your manual).

Have you tried removing the memory and only running the computer on 1 stick of RAM (you will need to try all sticks individually in each slot) ? Sometimes, corrupt memory can give rise to errors (remember that drivers and everything that the computer is currently executing must reside in the RAM).

 

[Arc]

Dwarf, in my best guess, his is not a Desktop as stated in the specs, it seems to be MSI Global ? Notebook & Tablet - GE620DX. Though my estimation may be wrong.

The motherboard is MSI MS16G5 intel integration laptop motherboard

 

[c0nvict]

Hi together,

Thanks a lot for helping me get through this!

I've just noticed after Dwarf's comment that the make and model of the computer are as per my specs except that I had put "PC" instead of "Laptop". Sorry about that, I've changed it now.

@Dsprague: I've ran the Malwarebytes and it found 3 issues which it removed. I then ran the sfc /scannow command and it didn't find any issues!
@Essenbe/Dwarf: I installed the driver: 320.18-notebook-win8-win7-64bit-international-whql.exe as per DSprague's suggestion. This seemed to stop all the BSODs i was getting upon shutdown, but today I've had that BSOD when browsing the web (this used to sometimes happen before the new driver as well). Also this issue with the graphics card not being found is new. I went into my bios but there was nothing there about the graphics card. Unfortunately, it seems like I don't have the "hardware monitor" in my bios. I've had the issue with booting only occurring on the 2nd or 3rd attempt a couple of times
@Arc: I've disabled the Expand PCI Express settings and set the power settings to never hibernate/sleep. I haven't replaced the battery because I've never opened my laptop before, should I still do that?

Once again thanks for helping out and sorry about the mis-spec!

 

[Arc]

Hello convict. If you can run the computer now woth all hardware recognised, you need not to replace the battery.

Let us know how it is running after making all the changes.

Depending on the situation, we will try to bring the sleep settings back, as the existing situation will go heavy on the battery.

 

[c0nvict]

Hey!

Thanks for following up on this. It seems like sometimes my graphics card is recognised and other times not. I'm deducing this from the Nvidia control panel. Sometimes it tells me that no graphics card was detected and other times it shows me the Geforce 555M.

Also after installing the new graphics card driver, every time i shut down, it would install the same two windows update. I've followed the following solution and that seems to have been fixed:

Same Updates everyday - KB2656351 and KB2600217 - Microsoft Community

The good thing is that on startup, my laptop seems to be booting fine now and i've had now BSODs since the latest one posted on this forum

Any idea why the gpu is only sometimes detected? Thanks again for your continuous support!

 

[Arc]

Hey!

Thanks for following up on this. It seems like sometimes my graphics card is recognised and other times not. I'm deducing this from the Nvidia control panel. Sometimes it tells me that no graphics card was detected and other times it shows me the Geforce 555M.

Are you under warranty? If so, contract the vendor. May be the GPU is getting a loose connection.

 

[essenbe]

Hey!

Thanks for following up on this. It seems like sometimes my graphics card is recognised and other times not. I'm deducing this from the Nvidia control panel. Sometimes it tells me that no graphics card was detected and other times it shows me the Geforce 555M.

Also after installing the new graphics card driver, every time i shut down, it would install the same two windows update. I've followed the following solution and that seems to have been fixed:

Same Updates everyday - KB2656351 and KB2600217 - Microsoft Community

The good thing is that on startup, my laptop seems to be booting fine now and i've had now BSODs since the latest one posted on this forum

Any idea why the gpu is only sometimes detected? Thanks again for your continuous support!

Another suggestion would be when the Nvidia control panel says thre is no graphics card, go to device manager and expand display adaptor and see if it is listed there. But, with the problems you are having, I second Arc's suggestion.

 

[c0nvict]

Hey!

Well now my laptop seems to always recognise the gpu and I haven't had any BSODs!! Looking good, thanks for all the help