BSOD DRIVER_POWER_STATE_FAILURE (9f) / DRIVER_VERIFIER_IO_VIOLATION_TY

[karol2d]

Hello!
Yesterday I bought a new notebook. There wasn't Windows 7 pre-installed, so I did clean installation and installed drivers. Today I watched some movie and in the middle of it the sound suddenly freeze and I saw the first BSOD: DRIVER_POWER_STATE_FAILURE (9f). When I looked at the .dmp file I saw something related to Nvidia drivers, so I thought I should reinstal them. Oh, and after that I ran Verifier.
I played the movie again and nothing bad happened. Then I tried to install Deamon Tools Lite - in the middle of it the second BSOD ocurred: DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9). When I googled the "GEARAspiWDM.sys" it turned out to be something that iTunes needs...

That's all I know for the time being. My notebook:
Acer V3-571G
Intel Core i5-3210
NVIDIA GeForce GT 640M
8 GB DDR3 1600 Mhz
Windows 7 Professional x64 En

Please help, because I'm a bit confused. New hardware and problems like this >.< Generally I don't see any particular speed up comparing to my previous Acer notebook (system boot time is almost the same) and the web camera is worse too Once again - please help me!

 

[Anthony]

Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 ) Uninstall Daemon Tools

GEARAspiWDM.sys CD-ROM Class Filter Driver by Gear Software Also comes with iTunes (as of Aug 2012 the latest version available was dated 2009)
Uninstall Gear Software

Here is your Aspire V3-571G support page: Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire V3-571G

Thanks

 

[karol2d]

Thank You

Uninstalled Deamon. But I'm not sure what to do with Gear Software, because I can't find it. I only found GEARAspiWDM.sys in C:\Windows\System32\drivers - should I simply delete it?

 

[Anthony]

It could be part of itunes uninstall itunes while we troubleshoot.

Post your dumps if you get anymore

Thanks

 

[TheWolfPoP]

Hi karol2d!
I am pretty sure that your DRIVER_POWER_STATE_FAILURE was caused by nvlddmkm.sys. I also have an Acer V3-571G with Intel Core i7 3610QM, Nvidia GT 640M and 8 GB RAM, and since I bought it (3 weeks ago) I keep getting that BSOD. I tried all the drivers I could find, but nothing worked (Acer driver for V3-571G, Acer driver for V3-771G, the 3 beta ones from nvidia.com and even the stable one which appeared 2 days ago). The BSOD appears only when the notebook is idle or a short time after the notebook stopped being idle, that being the reason you got it while you were watching movies (that time, the notebook thought it is idle-it happened me, too).
If what I wrote above is true, you are the sixth person (excluding me) I found who has an Acer V3-571G and get DRIVER_POWER_STATE_FAILURE BSOD caused by nvlddmkm.sys. I can guarantee you that if you let the notebook untouched for a while (although it can be boring cause sometimes happens after 10-30 minutes, sometimes after a couple of hours) you will get that BSOD again.
If you manage to resolve this problem, please tell me how.

 

[karol2d]

Here I go again....
I thought everything was fine after uninstalling Deamon Tools, but just a couple of minutes ago, BSOD appeared again. This is what I was doing: I installed the newest Foobar2000, then I wanted to install Last.fm scrobbler and in the middle of it, I got BSOD again. At first I thought it was caused by installing iTunes plugin, so I tried one more time without it, and everything was fine. But then I tried one more time with iTunes plugin and it went normaly without BSOD, so probably it's not the cause... I checked at BSOD logs and one more time it pointed at nvlddmkm.sys, so I'm back to the starting point. I attached new diagnostic files.

It's a bit strange because yesterday I ran 3DMark, then Mass Effect 2, and everything was ok.

@TheWolfPoP
It's a bit different for me. BSOD doesnt particularly show up, when notebook is idle, it happens in many different situations, but just as you said - it has probably something to do with Nvidia drivers, but we can't be sure though.

 

[TheWolfPoP]

As I said, DRIVER_POWER_STATE_FAILURE appears when the notebook is idle or a short time after it stopped being idle. The Windows thinks it's idle after 10 minutes without moving the mouse pointer or touching any key. Probably before getting the error, you left the notebook untouched for 10 minutes, that leading to a BSOD (even if by that time you were doing something else).

 

[karol2d]

Nah, it always happened when I was using it - installing programs, surfing the web. I left it for a few hours untouched yesterday and bsod didn't show up.

Just a while ago I updated my BIOS to the newest version and I wonder if this is going to help

@TheWolfPoP - what version of BIOS do you have?

 

[TheWolfPoP]

Motherboard BIOS-1.07.
Video card BIOS-I don't really know right now cause I'm writing this message from another PC. I will tell you later if you really want to know. Anyway, I searched for another video card BIOS version and found nothing, so I think we both have the same one.

 

[TheWolfPoP]

Hi again!
Does updating the BIOS helped you?
If the answer is YES, could you please tell me how you updated it and also to what version? And another question, what BIOS version did you initially have?

 

[karol2d]

No, it didn't help, half an hour ago bsod appeared still pointing at Nvidia...

I wonder if reinstalling Windows will help? It's starting to be hopeless....

 

[TheWolfPoP]

In my case reinstalling the Windows didn't help. I'm pretty sure that this will apply to you, too.
However, I also tried to run a few days without any Nvidia driver and all was OK without BSODs.
For the moment, I found a "solution". I keep the GT 640M disabled (Device Manager-Display adapters) and I only enable it when I'm playing. It seems to work, but this isn't the answer to my/our problem.

 

[karol2d]

Hmmm do You use any windows gadgets?

 

[TheWolfPoP]

Yes. All CPU Meter, Weather and Aida64 Widget (shows the temperatures, voltages, and so forth).
Speaking about widgets, I remembered something. Before the BSOD, the last of my CPU core always stays 100% used. That time, I can't open any new program (like the browser, GPU-Z or something like this) but I can still use the ones already opened.

 

[karol2d]

I had GPU observer and I noticed that shortly before the crash, all of the gadgets behaved strange. For the time being I unistalled it.

 

[TheWolfPoP]

Do you have something new related to our problem? Did you manage to resolve it?

 

[yuganz]

hi guys i think i have the same problem.
i'm using acer aspire v3-471G
i already started my own thread about my problem. but there is no solution for it.
this is my screenshot of the CPU core

the 8th thread freezes on 100% then the BSoD happen.
i already tried by uninstall daemon tools and update my nvidia driver, but it didn't work.
so maybe this is caused by hardware not the software.
if you guys find a way to resolve it. hope you can share it with me. thanks

 

[TheWolfPoP]

I installed Windows 8 (the 90 days trial from the Microsoft site) 2 days ago. Since then, everything is OK. No more BSODs, no more core freezes. You can try this or can try another Windows 7 kit if what you are using now is not entirely genuine.

 

[karol2d]

It's strange, but since I uninstalled GPU Observer gadget the BSOD have not appeared again. One week passed without it.

 

[koolkat77]

hi guys i think i have the same problem.
i'm using acer aspire v3-471G
i already started my own thread about my problem. but there is no solution for it.
this is my screenshot of the CPU core

the 8th thread freezes on 100% then the BSoD happen.
i already tried by uninstall daemon tools and update my nvidia driver, but it didn't work.
so maybe this is caused by hardware not the software.
if you guys find a way to resolve it. hope you can share it with me. thanks

That one gadget application won't tell you what the problem is with your computer.

If you are having bsods and do not back and report on the thread you created no one will be able to know what the problem is. Stop complaining about your problems on other users threads. And if you have a problem with me there, tell me I'll leave you alone and ask the other debuggers to take a look at your thread.