BSOD during/after teamviewer, not sure of error

[bullfights]

Hey guys,

I was away from home and logged into my PC with Teamviewer as usual. I did a couple things that I needed and then the connection was lost and couldnt get it back, the Pc had logged out it seemed as I couldnt see it from the app.

I got home last night but didnt touch it until this morning, then saw the BSOD but forgot to note the fault.

Not sure what caused it, if it was teamviewer or something else.

Thanks... SF-bullfights.zip is attached

 

[koolkat77]

Hello Bullfights,

Start Menu\Programs\Advanced SystemCare 7	Public:Start Menu\Programs\Advanced SystemCare 7	Public

Do you really use Advanced System Care 7?

 

[bullfights]

Yep I actually use it, seems to catch just about alll the crap I get on a daily basis, and I get alot. Is that an issue or just comment?

 

[koolkat77]

I would uninstall it for the time being.

There weren't any dumps in your zip

 

[bullfights]

what? no dumps in zip? I do see a dmp file in the zip or no actual dump

hmm ok will uninstall for a bit see what happens

 

[Arc]

Also update RocketRAID 622 SATA Controller.

Event[6526]:
  Log Name: System
  Source: rr62x
  Date: 2013-11-06T06:27:38.276
  Event ID: 9
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: GC-LFT-PC
  Description: 
[B][COLOR=Red]The device, \Device\Scsi\[URL="http://systemexplorer.net/file-database/file/rr62x-sys"]rr62x[/URL], did not respond within the timeout period.[/COLOR][/B]

HighPoint Global website
If there is no feasible download, the situation would be hard. Let us know if you see there is no update. I have no idea about this product.

CyberLink Blu-ray Disc Suite ..... incompatible. Either update or uninstall.

Event[30797]:
  Log Name: System
  Source: Application Popup
  Date: 2014-01-26T15:28:30.979
  Event ID: 1060
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: GC-LFT-PC
  Description: 
\SystemRoot\SysWow64\Drivers\[COLOR=Red][B]CLBStor.SYS[/B][/COLOR] has been blocked from loading due to incompatibility with this system. [B]Please contact your software vendor for a compatible version of the driver.[/B]

Free up the disc space for 10 more GBs. http://www.sevenforums.com/tutorials/129976-hard-disk-space-free-up-recover.html
Because,

[B]The computer has rebooted from a bugcheck.  [COLOR=Red]The bugcheck was: 0x0000007e[/COLOR][/B] (0xffffffff80000003, 0xfffff880149181c6, 0xfffff880031762e8, 0xfffff88003175b40). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 010914-28407-01.

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,
Your disc free space is less than 10% of the capacity, that means tending to be insufficient.

ITEM|VALUE
Drive | C:
Size | 279.36 GB (299,961,937,920 bytes)
Free Space | 23.77 GB (25,522,720,768 bytes)

And, as a caution, Scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Let us know the results.

 

[bullfights]

ok will do...so far

regarding the rocket driver i am just going to remove it as I dont use it much anymore since last box (4HD External) took a dump.

The cyberlink BR suite is uninstalled

deleted, er backed up to internal HD (4TB), all files from Doc, Pictures, Music, Video and Downloads, so now have 79 GB Free

next is scanning with apps, I'll do that now before I drive to vegas lol

thanks

 

[Arc]

Well done!

And, your step about RocketRAID is desirable. It is better to not keep it.

 

[bullfights]

Thanks... In Vegas now but did finish installing the two apps... Results were negative for the TDSSKiller but the Windows Defender Offline search found a keylogger, deleted and reboot and installed new upgrades. I did turn it off during trip to vegas so wont know if it gives me a BSOD or no lol But hopefully it does the trick while next trip to Mexico

 

[bullfights]

ok well I just started it up after being gone and upon boot got me a BSOD, after the reboot it ran a chk dsk on drive C, once complete it rebooted and all ok. Though it did find some corrupt files and deleted them. I took photos, let me know if need to include them.

I ran the SF diax and have it attached.

I am wondering if I should do a clean install again. I think its been a year and a half since I installed, only thing is that the key is in storage lol

 

[Arc]

The latest crash dump is not providing much more info about the crash. The bugcheck code is common for both memory problem and driver issue.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

But if you plan for a clean install, if memtest is free from errors, you may opt for it.
_________________________________________

BugCheck A, {fffffa000ec53c83, 2, 0, fffff800046d7733}

Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+103 )

Followup: MachineOwner
---------

 

[bullfights]

hmm ok will think about this one, I'll do the memtest overnight tonight as tomorrow I travel to LA, and Wednesday I travel to Mexico, so if I get a clean memtest then I just might do a clean install before I leave so I have time to install updates and apps