BSOD during random time when laptop is on, error 0x0000009f

[shinkage]

Hello all. I am having a problem with my laptop. It will occasionally showing BSOD error 0x0000009f during times (I cannot remember the exact time), but it mostly will show the BSOD when I left the laptop idle for a few minutes.
When I tried to shut down the machine, the Shutting Down process will take very long. I waited for 20 minutes the most, and it still haven't shut down.

Checking with the bluescreenview shows these:
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+e96d2

Attached is the SF_Diagnostics_Tool result

Thanks in advance for your helps

 

[koolkat77]

Msinfo32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter > Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post. Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

 

[shinkage]

Hello and thanks for your swift reply.

Attached is the files you have requested.

Thank you very much

 

[koolkat77]

Security App

:warn: Start Menu\Programs\Norton Internet Security​

BHDrvx64.sys                Fri Oct 19 10:40:41 2012 (5080D9C9)
EraserUtilRebootDrv.sys     Wed Aug  1 05:36:50 2012 (50186C12)
IDSvia64.sys                Wed Aug 29 08:48:40 2012 (503D8308)
SRTSPX64.SYS                Wed Nov 16 04:30:55 2011 (4EC2E81F)
SYMDS64.SYS                 Tue Jul 24 04:58:38 2012 (500DD71E)
SYMEFA64.SYS                Tue Aug  7 01:31:31 2012 (50201B93)
SYMEVENT64x86.SYS           Thu May 24 06:52:24 2012 (4FBD8648)
SYMNETS.SYS                 Sat Jul 21 08:07:07 2012 (500A0ECB)
ccSetx64.sys                Thu Aug  2 23:04:41 2012 (501AB329)

Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

   Information

• :warn: Do not start the free trial of MalwareBytes, unselect that option when prompted.
  
  
  
  
  
• :tip: Update and make full scans with both separately.

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start

2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type

sfc /scannow

and hit enter.

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

• :info: For how to upload a screenshot or file, read here

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Update your NVIDIA drivers to their latest: http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004bf3a10, fffff80000b9c3d8, fffffa8007e0c410}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004bf3a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007e0c410, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fcc000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`02cff6d2 : 00000000`0000009f 00000000`00000003 fffffa80`04bf3a10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02c9fc3c : fffff800`00b9c4d8 fffff800`00b9c4d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33ac0
fffff800`00b9c430 fffff800`02c9fad6 : fffffa80`0bafc888 fffffa80`0bafc888 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02c9f9be : 00000001`7d1f4f5d fffff800`00b9cb18 00000000`0000a01c fffff800`02e0a608 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02c9f7a7 : 00000000`5cdf73c3 00000000`0000a01c 00000000`5cdf730e 00000000`0000001c : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02c8ccca : fffff800`02e07e80 fffff800`02e15cc0 00000000`00000002 fffff800`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f602000 fffff880`10381000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Jan 31 01:21:45 2012 (4F26EDC9)
    CheckSum:         00D69A7A
    ImageSize:        00D7F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

   Tip

How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper

• Click on the Start rb:
• Control Panel
• Programs
• Uninstall a program
• Uninstall everything related to the software

Delete remnants of its drivers/older drivers using Driver Sweeper
​

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

Also update your Intel Graphics driver to the latest version available: igdkmd64.sys Fri Dec 16 07:01:00 2011 (4EEA984C)
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

BSOD BUGCHECK SUMMARY

[FONT="Lucida Console"]Debug session time: Thu Jun 27 13:17:41.728 2013 (UTC + 6:00)
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:11:40.086
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa800585fa10, fffff80000b9c3d8, fffff9802cfc8d80}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800585fa10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffff9802cfc8d80, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_VRF_3_ACPI_IMAGE_pci.sys
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = A15
BiosReleaseDate = 03/08/2013
SystemManufacturer = Dell Inc.         
SystemProductName = Inspiron 5420
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Jun 27 12:44:44.181 2013 (UTC + 6:00)
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:11:24.539
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8005849a10, fffff80000b9c3d8, fffff9802ea9cd80}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8005849a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffff9802ea9cd80, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_VRF_3_ACPI_IMAGE_pci.sys
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = A15
BiosReleaseDate = 03/08/2013
SystemManufacturer = Dell Inc.         
SystemProductName = Inspiron 5420
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Jun 27 11:14:35.594 2013 (UTC + 6:00)
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:12:09.952
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8005840a10, fffff80000b9c3d8, fffff9802cd40d80}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8005840a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffff9802cd40d80, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_VRF_3_ACPI_IMAGE_pci.sys
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = A15
BiosReleaseDate = 03/08/2013
SystemManufacturer = Dell Inc.         
SystemProductName = Inspiron 5420
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Jun 27 10:32:39.445 2013 (UTC + 6:00)
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:11:39.788
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8004bdba10, fffff80000b9c3d8, fffffa8007e30410}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004bdba10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007e30410, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = A15
BiosReleaseDate = 03/08/2013
SystemManufacturer = Dell Inc.         
SystemProductName = Inspiron 5420
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Jun 27 09:54:45.078 2013 (UTC + 6:00)
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:11:40.046
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8004bf3a10, fffff80000b9c3d8, fffffa8003c92910}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004bf3a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8003c92910, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = A15
BiosReleaseDate = 03/08/2013
SystemManufacturer = Dell Inc.         
SystemProductName = Inspiron 5420
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Jun 27 09:23:05.861 2013 (UTC + 6:00)
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:11:44.829
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8004bd4a10, fffff800045193d8, fffffa8007e4a910}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004bd4a10, Physical Device Object of the stack
Arg3: fffff800045193d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007e4a910, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = A15
BiosReleaseDate = 03/08/2013
SystemManufacturer = Dell Inc.         
SystemProductName = Inspiron 5420
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

 

[shinkage]

Hello,

I have done these things:
1. Uninstall Norton
2. Uninstall NVIDIA graphic drivers and Update with the latest driver
3. Checkdisk
4. SFC /Scannow
5. TDSSKILLER
6. CrystalDIsk software with the resulting info attached in the attached rar file
7. Speccy screenshot in the rar file attached for temperatures
8. Uninstall Intel HD Graphics 4000 driver and update the new one.

However the BSOD still happen occasionally.

Things I notice:
1. When uninstalling nVIDIA, I encounter another bluescreen PAGE_FAULT_IN_NONPAGED_AREA. I have to go to safe mode, uninstall NVIDIA driver, then back to normal windows, and use Driver Sweeper on NVIDIA graphic driver, then install the latest NVIDIA driver.

2. If I try to Update the Intel HD driver directly from normal windows, during installation the screen will go dark for a long time and ended with a BSOD. I tried to uninstall the Intel HD driver from the safe mode. WHen the Intel HD driver is not installed, the shutdown process is very fast (normal), and I haven't encounter any BSOD during that. With the standard VGA Graphic driver only at this time. WHen I update with the latest version of Intel HD Graphics driver and restart the Laptop, The computer will again encounter the BSODs, and an endless waiting time during shutdown.

I have attached the dump informations again in my attachment.

Thanks

 

[koolkat77]

Try not installing the Intel graphics driver and see if you get BSOD.

Is the laptop under warranty?

 

[shinkage]

I have tried uninstalling the HD graphic driver and using Standard VGA driver now. I left the Laptop on for 2 hours and the bluescreen doesnt happen anymore.

The laptop is still in warranty till 27 July 2013. Is it a hardware defect ?

 

[koolkat77]

Probably, probably not.
If it continues blue screening I would use the warranty. See what they have to say.

 

[shinkage]

Okay I will ask the service center regarding this.

Meanwhile will formatting the OS might fix the problem ? If so it might be a good idea to format it ?

 

[koolkat77]

You could give it a try..remember not to install the Intel Graphics Driver, and the software I listed earlier. okay?

:ar: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164