BSOD during streaming or KODI

[andrew0013]

Hello All,

I usually get IRQL_zero_at_system_service or MEMORY during streaming or use of KODI.

Windows 7 home premium, service pack 1, 64 bit

I have the bug checker and system service through CMD and have come up empty. I have attached the logs.

Any help is appreciated,

Andrew

 

[axe0]

Hi andrew0013,

Welcome to the 7forums.

It seems the Bitdefender's main active protection process is active at the time of the crashes.
Please uninstall Bitdefender using the appropriate uninstall tool you can find here and use Microsoft Security Essentials as alternative.

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 0000000076e9da2a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88003de4b60, 0

Debugging Details:
------------------


[COLOR="Red"]PROCESS_NAME:  vsserv.exe[/COLOR]

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+2929620000
00000000`76e9da2a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 00000000774bda2a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800499db60, 0

Debugging Details:
------------------


[COLOR="red"]PROCESS_NAME:  vsserv.exe[/COLOR]

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+a7268f0000
00000000`774bda2a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
	contains the address of the PFN for the corrupted page table page.
	On a 32 bit OS, parameter 2 contains a pointer to the number of used
	PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8001098900
Arg3: 000000000000ffff
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41790

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

[COLOR="red"]PROCESS_NAME:  vsserv.exe[/COLOR]

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre