BSOD during Windows Experience Index and other places.

[hxcj88]

My most recent BSOD was while the Windows Experience Index was updating. Although, I have gotten several lately other than that. I have always thought it was drivers for my recording interface which is an M Audio Profire 2626. Any help would be great.

Link to DMP file: https://dl.dropboxusercontent.com/u/10612222/091113-4789-01.dmp

Thanks for any help. Sorry if I did anything wrong, I am new to forums in general.

 

[nommy the first]

Hello Hxcj88 and welcome to the Forums,

Please follow the BSOD Posting Instructions and post the .rar or .zip file created in your next reply.


Good luck and keep us posted,
Nommy

 

[hxcj88]

Okay, let me try this again!

 

[hxcj88]

Whoops. Didn't realize there was more still happening. Re-uploading. This should be correct now.

 

[nommy the first]

Hello Hxcj88,

Please reduce the items that run at start up. You basically only need your anti virus to run at start up, all other programs are not necessary and can be removed from the start up list.
Check this tutorial to see how to add or remove start up items.

----------

Please Uninstall Avast!;

1. Open the Start Menu by clicking on the
   
   rb:.
2. Click on Control Panel and under Programs click on Uninstall a program.
3. Wait for the list to update, and when done, please Right-click on Avast! and select Uninstall/Change.
4. Follow the on screen instructions, and when prompted, please restart your computer.
5. When you are done, please download the Avast! Uninstall Utility and follow the on screen instructions.
6. Restart your computer.

----------

Please download Microsoft Security Essentials from here;

1. Download the file and save it to your desktop.
2. Double click the file and follow the on-screen instructions.
3. Restart your machine after installing MSE and please run a full scan and report back anything found.

----------

Please use the SFC /SCANNOW command as displayed in option two of this tutorial.

1. Click on the rb:.
2. Open an elevated command prompt.
3. Type "SFC /SCANNOW" without the quotations.
4. Let SFC do it's thing, and then prompted to, restart.
   
   If SFC found and repaired anything, please do the following:
5. When restarted, open an elevated command prompt.
6. Type (or copy) the following, this will create a .txt file on your desktop;
   findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
7. In your next reply, please attach this file using the method displayed in this tutorial.

----------

3113068    3113068.lnk    SeeJay-PC\See Jay    Startup

This start up entry is malicious, please run MBAM and ESET to remove it as described under here;

----------

Please download Malwarebytes' Anti-Malware from here or here.

Double Click mbam-setup.exe to install the application.

• Please uncheck the Enable free trail checkbox.
• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy & Paste the entire report between [code][/code] tags in your next reply.

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

----------

Please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan.

1. Tick the box next to YES, I accept the Terms of Use.
2. Click Start.
3. When asked, allow the ActiveX control to install.
4. Click Start.
5. Make sure that the options Remove found threats and the option Scan unwanted applications is checked.
6. Click Scan (This scan can take several hours, so please be patient).
7. Once the scan is completed, you may close the window.
8. Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt.
9. Please copy and paste that log between [code][/code] tags in your next reply.

Good luck and keep us posted,
Nommy