BSOD during youtube, stop error 0x00000101 Lenovo y570p

[fadawah]

Hello Everyone,

I've owned a lenovo Y570P 8gb with the i7 2630qm for about 2 years. Lately I've been getting random freezes while watching youtube, or while listening to music on windows media player, I've gamed for hours but have not had a problem while gaming, which is confusing to me.. Anyways, i've tried factory reformat, fully updating drivers and still freezing. tried clean formatting and updating to latest drivers and again freezing. Only certain things seem to trigger these freezes, like watching youtube / wmp / hwmonitor for some reason...

Let me know if you have any ideas as to what the problem could be.

Thank you!!

Fad.

 

[Arc]

Hi fadawah.

Download and install Intel® HD graphics Driver for Windows 7, as it is failing there.

fffff880`0a55a488  fffff880`040dcf5eUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x2c4f5e

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Let us know the results.
________________________________________________________________________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff88002f64180, 2}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88002f64180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.

Debugging Details:
------------------


BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  d

STACK_TEXT:  
fffff880`0a55a438 fffff800`02e732d3 : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`02f64180 : nt!KeBugCheckEx
fffff880`0a55a440 fffff800`02ecdf97 : 00000000`00000000 fffff800`00000002 00000000`00002711 fffff880`040dbc24 : nt! ?? ::FNODOBFM::`string'+0x4d8e
fffff880`0a55a4d0 fffff800`02e17895 : fffff800`02e3c460 fffff880`0a55a680 fffff800`02e3c460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
fffff880`0a55a5d0 fffff800`02ec1d73 : fffff800`0303fe80 00000000`00000001 00000000`00000001 00000000`00000008 : hal!HalpHpetClockInterrupt+0x8d
fffff880`0a55a600 fffff800`02e8486b : fffff880`0a55a7c0 fffff880`040accab fffffa80`0887b000 00000000`0004400c : nt!KiInterruptDispatchNoLock+0x163
fffff880`0a55a790 fffff800`031bdb78 : 00000000`00000000 fffff880`0a55ac60 fffff800`02e56000 fffff880`0a55aa70 : nt!KeFlushProcessWriteBuffers+0x6b
fffff880`0a55a800 fffff800`031be7f5 : 00000000`08111c00 fffff800`031baa0e 00000000`00000000 00000000`00200286 : nt!ExpQuerySystemInformation+0x1368
fffff880`0a55aba0 fffff800`02ec4ad3 : 00000000`00000000 fffff880`0a55ac60 ffffffff`fffe7960 000007fe`ff150b00 : nt!NtQuerySystemInformation+0x4d
fffff880`0a55abe0 00000000`7734fa1a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00fcf378 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7734fa1a


STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

Followup: MachineOwner
---------

 

[fadawah]

Thanks Arc for your reply, I installed the hd driver, and uploaded the speccy pic. Im not overclocking and ive reset the bios to factory defaults before, i went to try again and this time it just gets stuck at entering setup during the splash screen

 

[x BlueRobot]

I would recommend configuring and posting a Kernel Memory dump file. Read these steps for creating a Kernel Memory dump file, and then upload the file in a zipped folder to a free file sharing site such as SkyDrive or Dropbox. Upload the file to the Public folder of your account (Skydrive/Dropbox), and then post the URL to the file in your next post.

 

[fadawah]

I would recommend configuring and posting a Kernel Memory dump file. Read these steps for creating a Kernel Memory dump file, and then upload the file in a zipped folder to a free file sharing site such as SkyDrive or Dropbox. Upload the file to the Public folder of your account (Skydrive/Dropbox), and then post the URL to the file in your next post.

hmm interesting.. I followed those steps and it's already set to kernel memory dump. I haven't had a problem in the last couple of days so i'm waiting to see. I re-set it to do the kernel memory dump.

 

[fadawah]

update... so while doing windows updates.. during a restart the computer hung at the starting windows screen and i got a bsod with stop error 0x09c. No kernel dump was generated I believe it didn't say anything, nor has the dump file been modified since the 15th. Is this pointing to a dying motherboard or cpu?

 

[x BlueRobot]

Have you been running Driver Verifier? Stop 0x9C is a Driver Verifier enabled bugcheck.

Open a elevated command prompt, and then type this command:

verifier /query

 

[fadawah]

It says no drivers are currently verified.

 

[x BlueRobot]

Okay that confirms Driver Verifier isn't running, so the Stop 0x9C could be a form of bug which sometimes happens if a driver is potentially causing problems.

Have you checked this directory for any Kernel Memory dump files?

C:\Windows\MEMORY.DMP

 

[fadawah]

So there is nothing in that directory, or a file by that name. The original program I was having is also back instead of BSOD, I was listening to music and working on a word document when the computer froze and the audio just gave a buzzing sound. I left it for like 5 minutes, no BSOD and no dumps were created :/

 

[x BlueRobot]

Try these steps - BSODs but no Dump Files? - Sysnative Forums

I would also suggest downloading Autoruns, and then saving the output as .ARN file, and then placing the file into a zipped folder and upload to the forum.

 

[fadawah]

Here is the autoruns file. I also followed the steps above in the website, didn't change anything as everything was already in place as instructed there. When the computer hangs i have to hold the power button until it shuts down or it just sits there, buzzing...

 

[fadawah]

hi guys so the freezing thing happened, and so i just left it in hopes of a mini dump being generated or a kernel dump for that matter since that's what it's set to generate... well minidump it was so i have attached it.

Thank you so much for all the time you guys spend trying to help

 

[x BlueRobot]

[COLOR="Red"]BugCheck 124[/COLOR], {[COLOR="Blue"]0[/COLOR], [COLOR="SeaGreen"]fffffa80084176a8[/COLOR], 0, 0}

Probably caused by : GenuineIntel

7: kd> [COLOR="SeaGreen"]!errrec fffffa80084176a8[/COLOR]
===============================================================================
Common Platform Error Record @ fffffa80084176a8
-------------------------------------------------------------------------------
Record Id     : 01cece35b2bd25a6
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 10/21/2013 8:15:34 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008417728
Section       @ fffffa8008417800
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000206a7
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008417770
Section       @ fffffa80084178c0
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : a7 06 02 00 00 08 10 00 - bf e3 ba 1f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa80084178c0

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80084177b8
Section       @ fffffa8008417940
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : [COLOR="Red"]Internal timer (Proc 0 Bank 3)[/COLOR]
  Status      : 0xbe00000000800400
  Address     : 0x0000000000002342
  Misc.       : 0x0000000000000000

The bugcheck indicates that a issue has occurred with the internal timer of the CPU, Stop 0x124's are almost always hardware related.

Run the Small FFT's, Large FFT's and Blend Test for a few hours each. Do not let the temperature exceed 80*C.

Upon stopping the test, there should be a Prime95 log file created within the program folder.

• http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

Enable "Round off checking" before the test (see first post below tutorial).

 

[fadawah]

Hey guys, sorry for the delayed update have been really busy!! So.... I ran the Prime test for ~ 2.5 hours for each of the 3 tests. It said it passed everything, and the max cpu temp recorded was ~83. I know that the cpu / gpu are not overheating, i initially thought that was the problem so i cleaned the fan and applied some AS5 and saw some really good temperature drops which was good but still the problem persists. I've also been playing around and the problem happens in 3 situations... When i'm watching youtube / netflix, when I open HWmonitor or CPUid or GPUZ or speccy, and when i'm listening to any type of music be it in wmp etc... I gamed for about 13 hours playing the whole SC2 campaign on ultra and not even a hiccup... then 3 hours later it froze on youtube... I went ahead and order a lenovo y410p since i figure it's time for an upgrade, and i found some additional income.. however I'd really like to figure this thing out :/

 

[x BlueRobot]

Check everything is connected properly, and how is your Internet connection?

 

[fadawah]

So.... I did a clean reformat to factory settings... however i set it to not download any of the windows updates... I update only the nvidia drivers... and problem seems to have disappeared. I'm going to continue playing around with it and see if can cause a crash but system seems stable. Before just by opening HW monitor i could expect a crash, now it's opening nice and quick without a freeze

 

[x BlueRobot]

Leave it for a couple of days, and did your clean install come bundled with Service Pack 1? I know, most people now slipstream Service Pack 1 into their install image to save time.

 

[fadawah]

hi guys so it did it again although it seems less frequent. also got a stop 0x9f. new laptop should be in by friday, thoughts on getting an extended warranty?

 

[x BlueRobot]

It's up to you, and could you please upload the new dump file; a Minidump will be suffice and can be found here:

C:\Windows\Minidump