Solved BSOD error 0x0000009F while closing down

[jpaulm]

Recently my machine has been taking a long time to close down. Usually I get impatient and switch it off manually, but yesterday I left the room to do something else, and when I got back I found the BSOD saying DRIVER_POWER_STATE_FAILURE.

Strangely I don't see any other problems, except that twice in the last week, when I logged on, my adapter was disabled - could this be a related problem? It's a Qualcomm Atheros 802.11 a/b/g/n DualBand Wireless Network Module.

I ran MalwareBytes, as suggested in someone's post, and it didn't report any problems.

Hope you guys can help!

TIA

 

[Arc]

GFI Software Firewall NDIS IM Filter Miniport

fffff880`031bba18  fffff880`04e27670Unable to load image \SystemRoot\system32\DRIVERS\SBFWIM.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for SBFWIM.sys
*** ERROR: Module load completed but symbols could not be loaded for SBFWIM.sys[/COLOR]
 SBFWIM+0x18670

It is GFI Languard 11. I would suggest you to uninstall it.

Also the WiFi driver needs to be updated. The Qualcomm Atheros 802.11 a/b/g/n Dualband Wireless Network Module

fffff880`031bcee0  fffff880`051c51e8Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load[/COLOR] completed but symbols could not be loaded for athrx.sys
 athrx+0x3911e8

    Image name: athrx.sys
[COLOR=Red]    Timestamp:        Thu Jun 14 13:53:09 2012[/COLOR] (4FD99F6D)

Get it from Driver Downloads | Qualcomm Atheros, Inc.

Let us know the result.

 

[jpaulm]

Thanks for your prompt reply!

GFI Languard didn't show up in my list of Programs and Features, but it was in C:\Programs, so I deleted it there. Hope that's OK.

I am confused about the Qualcomm driver, as all the pages I have found seem to be full of codes like AR5006EG, and chipset AR2424 - how do I find out which is the correct one to use? Is there a way to find out which hardware is actually installed on my machine? Or should I just install some driver package and hope it can figure it out?

Also, people seem to feel that the most reliable source of drivers is the one in the Czech Republic - is this right?

Finally, is DriverScanner a recommended tool - it seems to be one you have to pay for - I think...

Hope you can help! TIA

 

[jpaulm]

Just an update - I found a driver on https://www.atheros.cz/atheros-wireless-drivers.html , which says 10.0.0.285 - my machine was at 10.0.0.67 so I guess I was pretty out of date! I think I installed it correctly, so I guess we'll see how it goes. My Internet is still up, so I think that's a good sign!

I will follow up in a few days to say if my problems at close-down went away!

Thanks for your help!

PS DriverScanner reported a lot of other drivers as being out of date, but you didn't - should I worry about them? Thanks

 

[Hexagon12]

This DriverScanner is a ad in this page.
It is like others, Registry Cleaner, and other cleaners.

Any more BSOD's?

 

[Arc]

Uninstall that DriverScanner thing.

 

[jpaulm]

Many thanks, Arc and Hexagon12! Machine came down clean last night! I will of course keep an eye on it, but it looks like we're good to go!

My question about DriverScanner came from the fact that it correctly reported that my Atheros driver was ancient, but it is reporting several others as ancient also, esp. in the Audio area. The machine is quite old, so I'm ready to believe it - but I don't know whether to take action preemptively... or wait until I get more problems - I don't use the audio much... Any advice?

BTW I have now uninstalled DriverScanner, as Arc suggested, but I found its results interesting...

Thanks again,

Paul M.

 

[Arc]

BTW I have now uninstalled DriverScanner, as Arc suggested, but I found its results interesting...

If you are worried, let us have a look.

Upload the list of all the third party drivers Using NirSoft DriverView :

• Download and execute Driverview
• View > Hide Microsoft Drivers
• Edit > Select all
• File > Save Selected Items
• In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
• Zip the .txt file and upload it.

 

[jpaulm]

Thanks, that would be great!

List attached

Regards,

Paul M.

 

[Arc]

Cypherix Software (India) Pvt. Ltd.: C:\Windows\system32\Drivers\crytdv10.sys
Its old, of 2012. But if it is not causing any issue, let it be as it is.

Realtek network: Needs update.
Get teh 2nd one from Realtek

AMD Chipset: update it from motherboard manufacturer's site.

AMD Overdrive: Uninstall it.

Display driver: Update it: Download Drivers

 

[jpaulm]

Thanks so much, Arc! I will get on it over the next few days. Great feedback!

Best regards,

Paul

 

[jpaulm]

Sorry to be obtuse, but I can't find AMD Overdrive anywhere - it is maybe in the registry?

Also, when you said to update the AMD chipset, did you mean from the AMD site, or from the site of my computer's motherboard? Apparently that's an H-RS880-uATX (Aloe) - whatever that means!

TIA

Paul M.http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01949149#N101

 

[Arc]

You have two instances of Overdrive installed:

• AODDriver4.01 \??\c:\program files\ati technologies\ati.ace\fuel\amd64\aoddriver2.sys
• AODDriver4.1 \??\c:\program files\ati technologies\ati.ace\fuel\amd64\aoddriver2.sys

About the Chipset, get it from wherever you can. Remember that you are using the RAID driver with RAIDXpert enabled.

 

[jpaulm]

Many thanks, Arc and Hexagon12! Machine seems to be perking along nicely (fingers crossed)!

This has been a real education!

Regards,

Paul M.

 

[Arc]

Good news.

Let us know for any further issue.

 

[jpaulm]

Hi guys! I thought this problem was fixed but it has started showing up again. You did tell me that I had a number of old drivers, but my machine worked fine for several weeks, then the BSODs started showing up again. Perhaps you can tell me which are the highest priority drivers to fix - or if there is another problem! TIA

 

[Arc]

fffff880`0319fa18  fffff880`05618670Unable to load image \SystemRoot\system32\DRIVERS\SBFWIM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SBFWIM.sys
*** ERROR: Module load completed but symbols could not be loaded for SBFWIM.sys
 SBFWIM+0x18670

My first suggestion for you in post #2 was to uninstall GFI.

If you cannot uninstall it, do a clean reinstall.

As long as it will be present in your system, you will continue to experience BSODs.

 

[jpaulm]

Sorry to be obtuse - I did uninstall Languard - can't see any GFI stuff in Control Panel/Programs and Features, or in C:\Program Files or C:\Program Files (x86)... Maybe something still in my registry?

I used to use something called Spybot Search and Destroy, which I think was bought up by GFI, and I found I still had that in one of the Program Files directories, so I have deleted that. Could that have been causing problems? It wasn't running, though! BTW msconfig listed it as being in HKCU\Microsoft\Windows\CurrentVersion\Run but regedit doesn't show it at that location.

As you can tell, I'm slightly out of my depth! Help would be appreciated!

 

[Arc]

The fact is, an element of the GFI product (that you are saying that you have uninstalled) is causing the BSODs.

Not any registry entry, but a driver.SBFWIM.sys.

The driver is of Sunbelt Firewall. Later they merged with GFI ... used as GFI Software Firewall NDIS IM Filter Miniport.

A proper uninstallation should not leave this driver untouched. May be you have deleted the program file?

Anyway, it will be extremely difficult to find the leftovers system wide. Better you perform a clean reinstall. Follow it: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[jpaulm]

Thanks a million, Arc! I don't think I deleted some files without uninstalling - that's not something I would normally do! Anyway, if all else fails, I will tackle the Clean Reinstall - looks like a huge job, though - for me, although probably not for you guys! My machine is an HP - do you think trying the Minimized OS Recovery would help?

TIA

Paul