BSOD error 0x00000124. Please Help!

[mimiga123]

Bought a refurbished Lenovo T430s a week ago. Got a BSOD (blue screen) in the first day. Went out of town and did not use it for a week. Then, the BSOD appears again today.
I am not a PC expert, but I know 124 is related to hardware. Attached is the dump file as well as the screen shot.
I will appreciate if anyone can help me check this dump file. Or should I just call the technical support to return it or replace it? Thanks.

 

[marsmimar]

Hello mimiga123 and welcome to Seven Forums.

It appears that your refurbished Lenovo has a processor problem. Numerous drivers have apparently failed to load/be recognized. I'm guessing you received at least a limited warranty that should still be in effect. Since you've had the machine for about a week, I would contact the seller, explain the problem, and find out what their policy is for return and repair or replacement.

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8009b89028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000100402, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  mscorsvw.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`00ba8a98 fffff800`03419a3b : 00000000`00000124 00000000`00000000 fffffa80`09b89028 00000000`b2000000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`02fabb13 : 00000000`00000001 fffffa80`098da9d0 00000000`00000000 fffffa80`098daa20 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`03419700 : 00000000`00000728 fffffa80`098da9d0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`03419052 : fffffa80`098da9d0 fffff800`00ba8e70 fffffa80`098da9d0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`03418f0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`0340ce88 : 00000000`1c55a458 000007fe`f1a04120 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`02e9c8ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`02e9c713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 000007fe`f1b2d282 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0018ceb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`f1b2d282


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

0: kd> lmvm hardware
start             end                 module name
0: kd> mscorsvw.exe
*** WARNING: Unable to verify timestamp for iusb3hcs.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hcs.sys
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
*** WARNING: Unable to verify timestamp for amdxata.sys
*** ERROR: Module load completed but symbols could not be loaded for amdxata.sys
*** WARNING: Unable to verify timestamp for 360FsFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for 360FsFlt.sys
*** WARNING: Unable to verify timestamp for 360netmon.sys
*** ERROR: Module load completed but symbols could not be loaded for 360netmon.sys
*** WARNING: Unable to verify timestamp for DzHDD64.sys
*** ERROR: Module load completed but symbols could not be loaded for DzHDD64.sys
*** WARNING: Unable to verify timestamp for 360Box64.sys
*** ERROR: Module load completed but symbols could not be loaded for 360Box64.sys
*** WARNING: Unable to verify timestamp for Apsx64.sys
*** ERROR: Module load completed but symbols could not be loaded for Apsx64.sys
*** WARNING: Unable to verify timestamp for ApsHM64.sys
*** ERROR: Module load completed but symbols could not be loaded for ApsHM64.sys
*** WARNING: Unable to verify timestamp for spldr.sys
*** ERROR: Module load completed but symbols could not be loaded for spldr.sys
*** WARNING: Unable to verify timestamp for btwavdt.sys
*** ERROR: Module load completed but symbols could not be loaded for btwavdt.sys
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
*** WARNING: Unable to verify timestamp for btwl2cap.sys
*** ERROR: Module load completed but symbols could not be loaded for btwl2cap.sys
*** WARNING: Unable to verify timestamp for Tppwr64v.sys
*** ERROR: Module load completed but symbols could not be loaded for Tppwr64v.sys
*** WARNING: Unable to verify timestamp for peauth.sys
*** ERROR: Module load completed but symbols could not be loaded for peauth.sys
*** WARNING: Unable to verify timestamp for secdrv.SYS
*** ERROR: Module load completed but symbols could not be loaded for secdrv.SYS
*** WARNING: Unable to verify timestamp for dump_iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for psadd.sys
*** ERROR: Module load completed but symbols could not be loaded for psadd.sys
*** WARNING: Unable to verify timestamp for 360AntiHacker64.sys
*** ERROR: Module load completed but symbols could not be loaded for 360AntiHacker64.sys
*** WARNING: Unable to verify timestamp for BAPIDRV64.SYS
*** ERROR: Module load completed but symbols could not be loaded for BAPIDRV64.SYS
*** WARNING: Unable to verify timestamp for Tvti2c.sys
*** ERROR: Module load completed but symbols could not be loaded for Tvti2c.sys
*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
*** WARNING: Unable to verify timestamp for HECIx64.sys
*** ERROR: Module load completed but symbols could not be loaded for HECIx64.sys
*** WARNING: Unable to verify timestamp for tvtvcamd.sys
*** ERROR: Module load completed but symbols could not be loaded for tvtvcamd.sys
*** WARNING: Unable to verify timestamp for ibmpmdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for ibmpmdrv.sys
*** WARNING: Unable to verify timestamp for Smb_driver_Intel.sys
*** ERROR: Module load completed but symbols could not be loaded for Smb_driver_Intel.sys
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
*** WARNING: Unable to verify timestamp for risdxc64.sys
*** ERROR: Module load completed but symbols could not be loaded for risdxc64.sys
*** WARNING: Unable to verify timestamp for drmk.sys
*** ERROR: Module load completed but symbols could not be loaded for drmk.sys
*** WARNING: Unable to verify timestamp for 5U877.sys
*** ERROR: Module load completed but symbols could not be loaded for 5U877.sys
*** WARNING: Unable to verify timestamp for iusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys
*** WARNING: Unable to verify timestamp for 360AvFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for 360AvFlt.sys
*** WARNING: Unable to verify timestamp for IntcDAud.sys
*** ERROR: Module load completed but symbols could not be loaded for IntcDAud.sys
*** WARNING: Unable to verify timestamp for bcbtums.sys
*** ERROR: Module load completed but symbols could not be loaded for bcbtums.sys
*** WARNING: Unable to verify timestamp for btwaudio.sys
*** ERROR: Module load completed but symbols could not be loaded for btwaudio.sys
*** WARNING: Unable to verify timestamp for btwrchid.sys
*** ERROR: Module load completed but symbols could not be loaded for btwrchid.sys
*** WARNING: Unable to verify timestamp for PHCORE64.SYS
*** ERROR: Module load completed but symbols could not be loaded for PHCORE64.SYS
*** WARNING: Unable to verify timestamp for iwdbus.sys
*** ERROR: Module load completed but symbols could not be loaded for iwdbus.sys
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
Couldn't resolve error at 'scorsvw.exe'

 

[mimiga123]

Thanks a lot.

Contacted Lenovo and they asked me to send it in. Hopefully they will repair it or just let me return it.

 

[marsmimar]

Sorry you have to go through this inconvenience. On the bright side Lenovo has a really great customer service reputation. I have an E520 and they've been really good whenever I've had a question or issue. If you get a chance, please post back with a follow-up. (Did Lenovo repair or replace.)