BSOD error 0x3B (0xC0000005, 0xFFFFF88011162AB1...)

[Hylander650]

My computer has been running slow after a BSOD that occurred when I was playing Subnautica that happened a few days ago on 8/28/16. My computer suffered from a BSOD a few months ago but I was able to solve it and get it working back to normal. But now I cant seem to figure out this problem. My CPU has been running at a high usage, sometimes 50%+ just sitting idle, going up to 100% watching videos or opening a few tabs on Chrome, and the computer can't play any games anymore as they drop down to >10fps and/or crash.

I ran WhoCrashed and it gave me these results back:

On Sun 8/28/2016 9:47:23 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082816-24195-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x15EAB1)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88011162AB1, 0xFFFFF88002AD7750, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).

It looks like the ATI driver or the atikmdag.sys is the problem? I have looked online about updating ATI drivers, but I can't find any information about that or a place to download them from amd's website. I have tried updating the graphic card drivers and others to the latest versions. I have run a few programs trying to pinpoint the problem, such as chkdsk, and I have scanned my PC with Microsoft Security Essentials and no viruses, etc. popped up. Let me know if there is any other information that I should provide if needed. Any programs that I should download that will help or any information on how to solve this would be greatly appreciated, thank you.

 

[BorisTheAnimal]

Hello Hylander650 and welcome to 7forums!

Please use the DMLC tool one more time, it seems that it didn't collect all necessary information:

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Cheers, Boris

 

[Hylander650]

Thank you for the reply I just re-uploaded the DMLC again, I hope it collected all the necessary information this time.

 

[BorisTheAnimal]

Thank you for the reply I just re-uploaded the DMLC again, I hope it collected all the necessary information this time.

Sorry it still seems to be only half of the needed files.

Are you sure you are running it as it says in the tutorial?

 

[Hylander650]

I've been following the instructions from the link. First I downloaded, then saved the file to my desktop, then double clicked the file, a prompt appears and asks to run the file, I clicked run. The DMCL Tool opens and it says press any key to continue so I did, then I waited for it to finish and create the zip file and then I uploaded it on here. When it runs it says done or completed through the whole checklist, it doesn't look like anything didn't work.

I checked out another .zip file from the forum made by the DMCL Tool and mine does contain half, like you said. I have run the DMCL Tool a few more times, and some .zip files would contain more information than the one I posted here, farthest one stopped at the ipconfig.txt. The other .zip had a lot more .dmp files, while mine only has the 1 .dmp file from the day of the crash so I'm guessing the other ones from previous crashes got erased somewhere along the line but I have no clue why it will only copy up to a certain file, cause another stopped at the installed.txt or dxdiag.txt like the one I uploaded...

Could the problem be that I have the SF Diagnostic Tool also installed? I downloaded that program last time I had the BSOD a few months ago, but I got it working before I needed to use it. I opened the SF Diagnostic Tool and it lists some of the files missing from my .zip that were included in the other one I looked at, MSInfo32, System Info, and Update log.

 

[BorisTheAnimal]

Hi, sorry for not replying sooner.

Please try this batch:

http://www.sevenforums.com/attachments/vip/391432d1473154832-manage-attachments-button-does-nada-slimjet-dm_log_collector.bat

 

[Hylander650]

No problem, any help is appreciated I just tried clicking the link and it says "you do not have permission to access this page" and lists some reasons, like page might be removed, or not sufficient privileges.

 

[BorisTheAnimal]

No problem, any help is appreciated I just tried clicking the link and it says "you do not have permission to access this page" and lists some reasons, like page might be removed, or not sufficient privileges.

Oh oki doki, upsees.

Here we go again.

View attachment 391441

 

[Hylander650]

Hmmm. It's still not collecting all the required files, ran it twice and the .zips only contained up to .dxdiag both times. I uploaded another .zip that got the most files from the DMCL and a .zip file from the SF Diagnostic Tool, because it contains some files that were missing from the DMCL. I have no clue why it's not collecting everything.

 

[BorisTheAnimal]

Hmmm. It's still not collecting all the required files, ran it twice and the .zips only contained up to .dxdiag both times. I uploaded another .zip that got the most files from the DMCL and a .zip file from the SF Diagnostic Tool, because it contains some files that were missing from the DMCL. I have no clue why it's not collecting everything.

Hi, thanks for uploading and being patient.

Well it sure was the atikmdag.sys that was the culprit. Now the easiest way to deal with this problem is to install DDU:

Display Driver Uninstaller

Once installed, it is recommended to boot into Safe Mode while running it, for more information about Safe Mode, please have a look here:

Safe Mode - Windows 7 Help Forums

And once you are in Safe Mode you can launch DDU, now you should see a window like this:

Please use the highlighted method "Clean and Restart".

When that is done and you have rebooted back into Windows, please visit the AMD Support Download page located here:

Download AMD Drivers

If you have any more questions, don't hesitate to ask!

Cheers, Boris

 

[Hylander650]

Hello and thank you again for the continued help!

I installed DDU, booted into safemode, then started DDU and ran "clean and restart" then downloaded the drivers from amd and installed them, but the problem doesn't look like its gone away. I just tried to watch a 1080p video on Youtube and the CPU was running at 70-100% and the video was stuttering.

I looked up "atikmdag" with the Search Everything program and it came back with multiple atikmdag.sys and atikmdag.sy_ located in different folders in my computer. I took a screenshot of the list of atikmdag.sys and atikmdag.sy_ locations after I used DDU to uninstall the drivers and then I took another screenshot after I installed the amd driver. I can see the new atikmdag.sys installed in the "After AMD driver installed" picture, but the other files don't get uninstalled by DDU, or get installed by the AMD driver. I uploaded the pictures to the original post.

I think these may be conflicting with each other, I don't know if there is supposed to be multiples or how there is so many of them. I don't know if I should delete the other ones.

 

[BorisTheAnimal]

Okay, thanks for the update.

I can recommend that you use this tool instead of DDU:

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Scroll down and take the freeware version.

If Revo Uninstaller doesn't find anything, you can also tick the box in DDU "remove C:/AMD folder".

You can also try to use CCLeaner after you have booted into Windows after using DDU.

Fingers crossed, mate!

Cheers, Boris

 

[Hylander650]

What am I looking for with the Revo Uninstaller? I just installed it and only see a list of programs and such installed on my computer. I looked up "atikmdag" and it didn't come back with any findings and I only see the AMD system monitor and AMD install manager. I don't want to continue to DDU and CCleaner without using Revo first if it can find something.

 

[BorisTheAnimal]

What am I looking for with the Revo Uninstaller? I just installed it and only see a list of programs and such installed on my computer. I looked up "atikmdag" and it didn't come back with any findings and I only see the AMD system monitor and AMD install manager. I don't want to continue to DDU and CCleaner without using Revo first if it can find something.

Oh I'm sorry, I assumed that you had reinstalled the graphics card drivers and they again caused problems?

And by using Revo that would basically uninstall again because it didn't work with DDU, I'm sorry for making things more complicated.

 

[Hylander650]

After using DDU I reinstalled the drivers, but the problem seemed to still be there. I think DDU didn't uninstall the other atikmdag.sys and atikmdag.sy_ files because they are located in different folders that may not be normal for DDU to uninstall from. They are probably from past driver updates that I messed up on or something.

I'm wondering about the multiple atikmdag.sys and atikmdag.sy_ causing conflicts, I am pretty sure there isn't supposed to be multiple of these but I don't want to go deleting files without knowing for sure it's alright first.

Don't worry about making things more complicated, any help is awesome, and working with computers is always complicated

 

[BorisTheAnimal]

Okay so if I now understood all of that correctly, you have now installed the graphics card drivers?

If yes, then use Revo and search for your graphics card drivers there, it should be AMD Catalyst Control Center or something similar.

And after that you can use CCleaner, it will probably find those sys and sy_ files causing the compatibility issues when installing the new drivers.

Cheers, Boris

 

[Hylander650]

I am out of ideas, the problem is still here, still using 100% of my CPU just watching a 1080p video on youtube. I ran DDU and uninstalled the drivers and deleted the AMD folder. Then reinstalled the drivers and ran Revo and CCleaner. I ran the registry cleaner and regular cleaner with CCleaner and it fixed a lot of issues that popped up.

I looked up the atikmdag.sys and atikmdag.sy_ with "Search Everything" and there are definetley less of them but still more than 1 of each, or however many there should be, I don't know.

 

[BorisTheAnimal]

Oh okay, but you haven't received any error about atikmday.sys then?

Alright and what does take up the 100% in Task Manager when you are watching the videos?

 

[Hylander650]

No, no errors about them yet, and no crashes since the 1 BSOD in the begging that caused all of this.

When I'm watching a 1080p video, in task manager it shows chrome.exe taking up the most CPU usage with about 400,000k memory and then svchost.exe takes up about 185,000k.

 

[BorisTheAnimal]

No, no errors about them yet, and no crashes since the 1 BSOD in the begging that caused all of this.

When I'm watching a 1080p video, in task manager it shows chrome.exe taking up the most CPU usage with about 400,000k memory and then svchost.exe takes up about 185,000k.

Okay nice to hear about the atikmdag.sys news, there is still hope

And are you running a fully updated chrome? How about addons, any of those installed?

Please download and run this:

AdwCleaner

Cheers, Boris