BSOD Error 124 ntoskrnl.exe+4b18cc - During Load

[Golblez]

Hello,

I've been running into this error a few times a day recently. It's typically if the PC is under load - playing games/leaving one running.

It started happening more recently when I upgraded my ram, I've been running memtest86+ but haven't hit anything yet after several passes.

When looking at the blue screen dump, it shows this address, but I'm not sure how to investigate further:
ntoskrnl.exe+4b18cc.

Does any one have recommendations or further information that can be extracted from the dumps?

It's an Alienware Aurora-R1 with 12 GB of G.Skill F3-12800CL9 running Win 7 x64, bios A11. No overclocking has been done and the ram is set to XMP.

Let me know if there's any additional info I should provide.

Thanks!

 

[axe0]

Please uninstall Realtemp, it uses a driver that is from 2008 and known for causing bluescreens.

Please check your (motherboard) manufacturer for driver updates for the Silicon Image SATALink controller drivers.

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

1. Uninstall Daemon Tools
2. Download the SPTD standalone installer and follow these steps:
   • Double click the executable to open it
   • Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs

• CPU
• Mainboard
• Memory
• SPD*
• Graphics

*SPD shows the details of each module, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each module.

Please post each screenshot in your next reply/replies.

STOP 0x124 Troubleshooting

Read carefully before proceeding.

   Warning

If you're overclocking your system, revert back to stock clocks now.

   Note

Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test

ONE

 CPU TEST

Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 7 Help Forums

   Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

TWO

 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Help Forums

   Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

THREE

 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests

1. Short Drive Self Test
2. Short generic
3. Long generic

If the short generic fails, no need for the long generic.

   Note

Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to

• scan for errors, no quick scan but full scan
• check the health,
• benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

• of the error scan,
• make a screenshot of the health of every hard drive and post the screenshots,
• post screenshots with the benchmark of the
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

FOUR

 GPU TEST

Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 7 Help Forums

   Note

Run Furmark for around 30 minutes.

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs:

 

[Golblez]

Thanks for the reply and recommendations!

I've attached the CPU-Z screenshots and update my system specs.

I don't see RealTemp. My PC came with ThermalController from Alienware and I've had it disabled, I can completely uninstall it if that's what you were referring to. Or is RealTemp called or listed somewhere else?

Memtest86+ looked okay after 7 hrs when I woke up this morning, however, I left it running while I was out and the PC was off when I returned. Does this indicate a memory/processor/power issue? I don't think memtest leaves a log anywhere right?

Also, I've been running the sticks through memtest86+ on another PC individually. I bought 4 sticks and have only been using 3 in the problematic PC so they can run at 1600. I've been rotating 1 of the sticks out to the other PC and running memtest86+, I haven't found anything on any of them in the other PC yet and even with each stick having been rotated, I still get the crashes.

Is it possible the RAM itself is okay, but is unstable running at XMP even without system overclocks? Should I put it to a lower speed profile?

I'll uninstall those apps/drivers and run through the other tests in the meantime and let you know how they go.

4. Furmark - worked fine, screen attached.