Solved BSOD Error Memory Management/System Service Exception

[Hotaru]

Hey, I just joined these forums. My problem is recently programs will crash, it's inconsistent when they do, or what programs do. The only consistency I've found is when I was compiling a game's code I was working on, one random program (Mostly Firefox and plugin container.exe) would "Stop Working" and give me the option to close. Two times so far I've gotten BSOD Errors with Memory Management and System Service Exception at different times.

After spending the day trying to figure it out, I ended up completely uninstalling my GPU's drivers, and reinstalling. I did notice I had no problems whenever they were uninstalled, but suddenly again when they were reinstalled. (Like I said though they are inconsistent so I may have just been lucky for those 30 minutes.)

After using WhoCrashed, I received multiple Crash Dump Analysis, with the conclusion saying the problem was "[FONT=Segoe UI, Arial]atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)".

I saw on the forums something called DM Log Collector and I'm attaching the zip file.

Windows 7 Ultimate 64 Bit
Sapphire AMD Radeon 7870 Ghz Edition
4 GB G.Skill Sniper Series 1866 Mhz (1 stick)
[/FONT]AMD FX-6300 Vishera

 

[HarriePateman]

Welcome to SevenForums

Firstly please update to service pack 1, as this can solve alot of problems:

OS Version: 6.1.7600 [COLOR="Red"]N/A[/COLOR] Build 7600

 

[Hotaru]

Using Windows Update to update to Service Pack 1 now, did there seem to be any other problems?

 

[HarriePateman]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck [COLOR="Red"][B][U]1A,[/U][/B][/COLOR] {41790, fffffa80013ff1d0, ffff, 0}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )

Followup: MachineOwner
---------

   Information

The MEMORY_MANAGEMENT bug check has a value of 0x0000001A. This indicates that a severe memory management error occurred.

Usual causes: Device driver, memory, kernel

Your DMPS are not showing any definite cause of the crash please run these test and read the instructions provided on the given pages.

   Information

Driver Verifier runs in the background, "testing" drivers for bugs. If it finds one, a Blue Screen of Death (BSOD) will result; the corresponding dump file will hopefully show the faulty driver.

:ar:http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

 

[Hotaru]

After enabling Driver Verifier, I immediately started to crash everytime I tried to start up;

[FONT=Segoe UI, Arial]On Sun 8/31/2014 10:08:15 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\083114-26707-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x6F880)
Bugcheck code: 0x19 (0x3, 0xFFFFFA8003931D00, 0xFFFFFA8003931DCE, 0xFFFFFA8003931D88)
Error: [FONT=Segoe UI, Arial]BAD_POOL_HEADER[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


[/FONT]
[FONT=Segoe UI, Arial]On Sun 8/31/2014 10:08:15 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntfs.sys[/FONT] (Ntfs+0xB24E4)
Bugcheck code: 0x19 (0x3, 0xFFFFFA8003931D00, 0xFFFFFA8003931DCE, 0xFFFFFA8003931D88)
Error: [FONT=Segoe UI, Arial]BAD_POOL_HEADER[/FONT]
file path: C:\Windows\system32\drivers\ntfs.sys
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT File System Driver
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


[/FONT]
[FONT=Segoe UI, Arial]On Sun 8/31/2014 9:10:22 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\083114-23322-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]dtsoftbus01.sys[/FONT] (dtsoftbus01+0x1360)
Bugcheck code: 0xC9 (0x23E, 0xFFFFF88002A62360, 0xFFFFF9800AC52EE0, 0x0)
Error: [FONT=Segoe UI, Arial]DRIVER_VERIFIER_IOMANAGER_VIOLATION [/FONT]
file path: C:\Windows\system32\drivers\dtsoftbus01.sys
product: [FONT=Segoe UI, Arial]DAEMON Tools[/FONT]
company: [FONT=Segoe UI, Arial]Disc Soft Ltd[/FONT]
description: DAEMON Tools Virtual Bus Driver
Bug check description: This is the bug check code for all Driver Verifier
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: dtsoftbus01.sys (DAEMON Tools Virtual Bus Driver, Disc Soft Ltd).
Google query: [FONT=Segoe UI, Arial]Disc Soft Ltd DRIVER_VERIFIER_IOMANAGER_VIOLATION [/FONT][/FONT]

 

[HarriePateman]

Brilliant thats what we want, please could you upload your new DMP Files.

 

[Hotaru]

-sigh-
Okay so when I went to get the dump files, I saw that it wasn't there, which I'm assuming was either caused by CCleaner I used when disabling Verifier or this black screen with white text that came up and said something along the lines; "Checking File System on C:
The type of file is NTFS"

As a result, I used Verifier again to make it crash again, and with the luck so far we're having (sarcastically) it hasn't crashed yet.

 

[HarriePateman]

Okay keep DV Running.

Disable CClearner.

 

[aristo3]

Okay keep DV Running.

Disable CClearner.

http://www.sevenforums.com/bsod-help-support/343188-bsods-while-doing-anything-help.html
check my thread please, anyone doesnt help me .im so bad.

 

[HarriePateman]

Okay keep DV Running.

Disable CClearner.

http://www.sevenforums.com/bsod-help-support/343188-bsods-while-doing-anything-help.html
check my thread please, anyone doesnt help me .im so bad.

As you can see we are very busy. I will come and look at your thread now.

In future please wait for people to come to you.

 

[Hotaru]

Disabled CCleaner, and DV is still running. I'm still getting programs crash without much reason still.

 

[HarriePateman]

Driver Verifier will make programs very laggy when it is running.

 

[Hotaru]

Okay, my computer froze with the lines, without crashing, so I had to restart.

I can see you're a busy person, and I'm getting quite tired of this.
In your honest opinion from your perspective, do you think if I backup my important files, format my HDD and reinstall Windows, I won't have anymore problems?

 

[Hotaru]

Another crash, posting files.

 

[HarriePateman]

You still need to update to Service Pack 1.

Also there is no DMP Files in the attachments.

Please Follow the tutorial in the link below.

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[Hotaru]

I've been trying to install Service Pack 1 but I constantly get errors, and trying to find a fix whilst dealing with this.
Also, this:

[FONT=Segoe UI, Arial]On Sun 8/31/2014 12:41:45 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\083114-21949-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x6F880)
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF800030777ED)
Error: [FONT=Segoe UI, Arial]UNEXPECTED_KERNEL_MODE_TRAP[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

[/FONT]

 

[HarriePateman]

okay so this BSOD is a: 7F

STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP

Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack.

Does any of this sound familiar?

 

[Hotaru]

Well, the System Service Pack, I'll try to find out what's wrong with the installation and get back to you.

 

[HarriePateman]

Okay brilliant.

If it help i have this advice on updates failing.

   Information

Run the Windows Update troubleshooter

• Run the Windows Update troubleshooter, then open Windows Update and try to install the update again.

If running the troubleshooter doesn't solve the problem, download and install the specific update that's causing the error. To do this, follow these steps to identify, download and install the update you need.

 

[Hotaru]

Well, I was never able to install Service Pack 1, I eventually reached the point where I ended up reinstalling Windows, that didn't help, so I replaced my GPU with another, older one. Which worked for awhile, but then it continued.

I ended up trying to use Memtest86 on my sticks individually and I did receive a lot of errors, I already knew one stick was bad so I removed it long ago, but the one I've been using gets many errors at ~1700m. The only consistency I've found in these problems is when I reach ~1.5 GB Memory in Task Manager's Performance, something negative will happen, let it be a program crash, computer shutting off, or the BSOD.

I'm assuming I'm going to have to only use 1 program at a time for now on until I can replace these sticks.