BSOD error occurs randomly, perhaps a hardware issue?

[bkcw95]

View attachment 230815

hey everyone, i'm new to the forums.

this problem has been occurring since the beginning of the year, but i never really came around to addressing the problem until now. my laptop will sometimes shut off (happens randomly as far as i can tell) and reboot itself; upon log in i'll receive a message from windows saying that it shut down unexpectedly, with the "blue screen error" being the culprit. i uploaded the dump files - can anyone please help me figure out what the problem is, and perhaps find a solution? thanks in advance!

 

[Arc]

Welcome aboard.

► Please fill up your system specs.
First, see your system specs and then put those information here.

And let us also know how old the computer is, and if it is still in warranty or not.

► There is Daemon tools installed. A very well known cause of Crashes.

dtsoftbus01 [COLOR=Red][B]   DAEMON Tools Virtual Bus Driver[/B][/COLOR]    c:\windows\system32\drivers\dtsoftbus01.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes

Please uninstall it.

► Update the following drivers:

• SoundMAX Integrated Digital HD Audio : ADIHdAud.sys
• Mobile Intel(R) 4 Series Express Chipset Family : igdkmd32.sys
• Broadcom NetLink (TM) Gigabit Ethernet : b57nd60x.sys

► Download ccleaner and perform a system clean.



Inform us with the results, and if there are further dumps, let us know.

 

[bkcw95]

Oh, sorry about forgetting the system specs. My laptop is going to be 3 years old in 2 months, and I think the warranty has expired

 

[bkcw95]

Welcome aboard.

► Please fill up your system specs.
First, see your system specs and then put those information here.

And let us also know how old the computer is, and if it is still in warranty or not.

► There is Daemon tools installed. A very well known cause of Crashes.

dtsoftbus01 [COLOR=Red][B]   DAEMON Tools Virtual Bus Driver[/B][/COLOR]    c:\windows\system32\drivers\dtsoftbus01.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes

Please uninstall it.

► Update the following drivers:

• SoundMAX Integrated Digital HD Audio : Driver Reference Table - ADIHdAud.sys
• Mobile Intel(R) 4 Series Express Chipset Family : Driver Reference Table - igdkmd32.sys
• Broadcom NetLink (TM) Gigabit Ethernet : Driver Reference Table - b57nd60x.sys

► Download ccleaner and perform a system clean.



Inform us with the results, and if there are further dumps, let us know.

thanks for the fast response and help!

 

[Arc]

You are welcome Do those, and dont forget CCleaner