BSOD Errors when restarting PC

[Dylanaw]

Hello Everyone,
I'm totaly new. I followed a guide and i read to place here a dump file of everything i used the program SF Diagnostic Tool.

I've no idea what information i should put here and what is useless. So ill only post the files (from SF Diagnostic Tool)
If u need more information please reply.

Also another error what might cause the BSOD is when i start my pc i get the error CPU over voltage! Press F1 to continue, i tought it wouldn't matter much so i ignored it.
Now 1-2 or 3 months later i get alot of BSOD's / Crashes like Windows verkenner (don't know the word in english) has stopped working. When windows updates goes on and tries to install the updates it's failing to install, also getting alot of shockwave player has stopped working or shockwave player crashed, and google chrome started to crash, and sometimes i can't even launch a program giving a weird error like 0x0000000?
So basicly my pc is starting to get !@#$ up.

I hope my problem is solvable.

Kind regards,
Dylanaw

__

Update:
I reinstall Windows 7 Home Premium x64 6 times now. In hope that the problems will be gone..

 

[Arc]

Hello Dylanaw.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

[COLOR=Red]Windows 7 Kernel Version 7600 MP[/COLOR] (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Apply the latest version of nVidia display driver.
You may download it directly, from our forum link http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

Scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

Also let us know what are the things connected to the USB ports.

__________________________________________________________________________
BSOD ANALYSIS:

BugCheck 19, {3, fffffa800365a380, fffff8a009108770, fffffa800365a380}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+11f )

Followup: MachineOwner
--------------------------------------------------------------------------------------
BugCheck 19, {3, fffff8a00f1aadc0, fffff8a00f1aadc0, fffff8a00f1aad80}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+cbb )

Followup: Pool_corruption
---------------------------------------------------------------------------------------
BugCheck 1000007E, {ffffffffc0000005, fffff80002da7b57, fffff88002ff59d8, fffff88002ff5230}

Probably caused by : ntkrnlmp.exe ( nt!CmpDelayDerefKCBWorker+e7 )

Followup: MachineOwner
----------------------------------------------------------------------------------------
BugCheck 3B, {c0000005, fffff80002bc7b05, fffff88006ec4770, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+249 )

Followup: Pool_corruption
---------

 

[x BlueRobot]

[COLOR="Red"]BugCheck 19[/COLOR], {3, fffffa800365a380, fffff8a009108770, fffffa800365a380}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+11f )

Usual causes:  Device driver

The bugcheck indicates that the pool freelist is corrupted, this data structure is used dynamic memory allocation more efficient, by improving the allocation and deallocation operations used with memory pools.

A corrupted hard-disk, corrupted driver(s) and RAM could be problems associated with this.

I noticed that the last process which was running at the time of the crash was related to AVG:

PROCESS_NAME:  [COLOR="red"]avgidsagent.exe[/COLOR]

fffff880`03ae2000 fffff880`03b25000   avgidsdrivera  Fri Mar 29 01:40:56 2013 (5154F128)
fffff880`01678000 fffff880`0168d000   avgidsha  Fri Feb 08 03:14:48 2013 (51146DA8)
fffff880`03aab000 fffff880`03ae2000   avgldx64  Fri Feb 08 03:14:24 2013 (51146D90)
fffff880`00e2a000 fffff880`00e79000   avgloga   Fri Feb 08 03:14:29 2013 (51146D95)
fffff880`01400000 fffff880`0141f000   avgmfx64  Fri Feb 08 03:14:48 2013 (51146DA8)
fffff880`0166b000 fffff880`01678000   avgrkx64  Fri Feb 08 03:14:05 2013 (51146D7D)
fffff880`02c1a000 fffff880`02c59000   avgtdia   Thu Mar 21 01:50:47 2013 (514A6777)

AVG is a known cause for BSODs with Windows 7, please remove this program using the official AVG Removal Tool, and then install and run full scans with these free and proven alternatives which work well with Windows 7 due to their lightweight nature on system resources and compatibility with the operating system.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

 

[Dylanaw]

[COLOR="Red"]BugCheck 19[/COLOR], {3, fffffa800365a380, fffff8a009108770, fffffa800365a380}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+11f )

Usual causes:  Device driver

The bugcheck indicates that the pool freelist is corrupted, this data structure is used dynamic memory allocation more efficient, by improving the allocation and deallocation operations used with memory pools.

A corrupted hard-disk, corrupted driver(s) and RAM could be problems associated with this.

I noticed that the last process which was running at the time of the crash was related to AVG:

PROCESS_NAME:  [COLOR="red"]avgidsagent.exe[/COLOR]

fffff880`03ae2000 fffff880`03b25000   avgidsdrivera  Fri Mar 29 01:40:56 2013 (5154F128)
fffff880`01678000 fffff880`0168d000   avgidsha  Fri Feb 08 03:14:48 2013 (51146DA8)
fffff880`03aab000 fffff880`03ae2000   avgldx64  Fri Feb 08 03:14:24 2013 (51146D90)
fffff880`00e2a000 fffff880`00e79000   avgloga   Fri Feb 08 03:14:29 2013 (51146D95)
fffff880`01400000 fffff880`0141f000   avgmfx64  Fri Feb 08 03:14:48 2013 (51146DA8)
fffff880`0166b000 fffff880`01678000   avgrkx64  Fri Feb 08 03:14:05 2013 (51146D7D)
fffff880`02c1a000 fffff880`02c59000   avgtdia   Thu Mar 21 01:50:47 2013 (514A6777)

AVG is a known cause for BSODs with Windows 7, please remove this program using the official AVG Removal Tool, and then install and run full scans with these free and proven alternatives which work well with Windows 7 due to their lightweight nature on system resources and compatibility with the operating system.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

AVG is not the cause of the BSOD, i had BSOD since i run the pc for the first time without any programs installed.
I installed AVG Today to find maleware and viruses etc.

 

[Dylanaw]

Hello Dylanaw.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

[COLOR=Red]Windows 7 Kernel Version 7600 MP[/COLOR] (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Apply the latest version of nVidia display driver.
You may download it directly, from our forum link http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

Scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

Also let us know what are the things connected to the USB ports.

__________________________________________________________________________
BSOD ANALYSIS:

BugCheck 19, {3, fffffa800365a380, fffff8a009108770, fffffa800365a380}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+11f )

Followup: MachineOwner
--------------------------------------------------------------------------------------
BugCheck 19, {3, fffff8a00f1aadc0, fffff8a00f1aadc0, fffff8a00f1aad80}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+cbb )

Followup: Pool_corruption
---------------------------------------------------------------------------------------
BugCheck 1000007E, {ffffffffc0000005, fffff80002da7b57, fffff88002ff59d8, fffff88002ff5230}

Probably caused by : ntkrnlmp.exe ( nt!CmpDelayDerefKCBWorker+e7 )

Followup: MachineOwner
----------------------------------------------------------------------------------------
BugCheck 3B, {c0000005, fffff80002bc7b05, fffff88006ec4770, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+249 )

Followup: Pool_corruption
---------

I will try what u said i hope it will help.
I will reply when today or tomorrow to tell if i had any BSOD.

 

[x BlueRobot]

AVG is still a known cause for BSODs and not recommended by anyone.

 

[Dylanaw]

i'm really sorry for the third reply but i just noticed i can't run windows update..
When i hit the button search for updates i will get this error : WindowsUpdate_80080005" "WindowsUpdate_dt000

And could someone look in these dumps? It's giving me alot of errors..

And what is Trustedinstaller.exe ? It's like 1/3 of all problems causing me BSOD's / Program errors..

I uploaded it to speedy.sh (i think its dump files or the trustedinstaller.exe errors), because adding it as Attachments is taking to long.

Dump files i think...rar - Speedy Share - upload your files here

 

[Arc]

Run SFC /SCANNOW Command - System File Checker

Upload the CBS log here. We are calling NoelDP to have a look. http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

[Dylanaw]

I really don't want to try option one because i have to reboot my pc and i will get BSODS for hours..
I tried option 2 but it says : The Recovery Service cannot be started.
I also tried option 3, when i paste it in the Command promt it makes a txt file on my destkop, and when i open it it's empty..

___
Edit:

When i go to Computer > Local Disc C: > Windows > Logs > CBS >
I see there 5 rar's. 1 txt called Filterlist. And another txt called : CBS but CBS is 3,20GB..
I can't even open CBS.txt .. Notepad cant / Notepad++ cant.

 

[NoelDP]

PLEASE READ THE INSTRUCTIONS.
http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html is probably more appropriate
copy the whole folder to the desktop - you can then (if you have to) read the cbs.log file from there)
ZIP the copied folder, and attach it to your response.

 

[Dylanaw]

I followed the instructions.
Step 1: It's downloading.
Step 2: When i type in cmd sfc /scannow, then i get a message "The Recovery Service cannot be started." ( i runned it as Administrator)
Step 3: Windows update error: WindowsUpdate_80080005" "WindowsUpdate_dt000
Step 4: CBS folder is now being compressed in a zip.
Step 5: I will attach the zip later to this message. Might even take days, because it's such a huge file(3,2gb).

Edit:
Now i think about it.. Limit to attachment on this website is 8mb. No way i'm gonna attach 400 seprate rar's..

 

[NoelDP]

That update error is usually cured by a reboot - it's caused by a pending install.
There is no way that the CBS logs come to that size - there should be
1) CBS.log - 3.8MB (compresses to about 45KB usually)
2) 5 CBSpersist cab files- usually less than 1MB each
3) the Fileinfo file - less than 1KB
4) the CheckSUR.log and .persist.log files - usually less than 10KB each.

Total compressed is usually less than 5MB.

 

[Dylanaw]

I rebooted my pc serval times and when its configure the update it says update failed undo etc / at that time i get bsod, then my pc automatic restarts then its again trying to install the update and then it fails again, then it loads the destkop


And the cbs.log is really 3.2 gb..
Any clue i can do?

 

[NoelDP]

I'm not surprised the system is having problems!
Boot to Safe Mode with Command Prompt.

run the following command

REN C:\Windows\Logs\CBS\CBS.log CBS.OLD

reboot to normal mode (use Ctrl+Alt+Del)

 

[Dylanaw]

Alright NoelDP, I did what u said.
When i rebooted my pc after i've done the safemode thing. i had a Blue Screen, now i was able to grab some information about it:
BCCode: 50
BCP1: FFFFF9010AD3FEAC
BCP2: 0000000000000001
BCP3: FFFFF960001281F0
BCP4: 0000000000000005
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1.


Also I got now CBS.OLD and its 7 kb, also i got CbsPersist_20130515225259 and that one is 3,3gb.

What can i do now?

 

[NoelDP]

Strange that the Persist is 3.3gb - you can delete that, as nothing I know can cope with a text file that large.
Now go through the Windows Update posting instructions again, and see if you can post the detail now.

 

[Dylanaw]

Alright, i started cmd as administrator. Copy and pasted the followed: sfc /scannow
When the Verificatie is on 50% it gives an error: The requested operation can not be performed

I tried now to search for now updates, and thank god it found new updates, i selected service pack 1 update and it's installing.



__
Edit:
I started cmd again and tried sfc /scannow
and now it's behond 50%, i will post this detail when its completed.

__
Edit: The scan is complete, it said there are damaged files and the detail is in CBS.log, so i will add second attachment for the CBS.log because the first one was before sfc /scannow.

 

[Dylanaw]

Anyone please help me, its so frustating to have constant BSODS..

 

[Dylanaw]

Bump, did the help ended here?..

 

[Arc]

Bump, did the help ended here?..

I guess Noel is waiting for it .... Windows Update Posting Instructions

Now go through the Windows Update posting instructions again, and see if you can post the detail now.

At the same time you may follow the Blue Screen of Death (BSOD) Posting Instructions so that we can check the crash dumps too.