BSOD everytime i install ATI graphic driver

[Anshu114]

Hi,
this has been happening since quite long now, i even tried reinstalling windows.
this happens every time i install a driver for my AMD graphics card. be it from the official website, direct download or a 3rd party driver installer app.
when i remove the driver my laptop works fine (though the graphic quality reduces a lot)
and when i install a new driver it works fine for couple of minutes and then gets stuck at BSOD with atikmpag.sys error.
also uploading the details.
Kindly help.

Laptop : Compaq CQ62
Graphic card : AMD HD raedon 5430
Windows 7 Ultimate x64

 

[torchwood]

Hi Anshu114,

possibly because SP1 is not installed
run this tool, copy/paste the output

http://go.microsoft.com/fwlink/?LinkID=52012

note not all of the required files were in the DMP logs run it again please.


Roy

 

[Anshu114]

hello,
before this OS i was using Windows 10 and that was updated with the latest updates too. but the problem started from there itself.
I read somewhere that windows 10 may not support old hardware and in that suspicion i downgraded to windows 7, but the problem persisted.
so i doubt that there's something wrong with my OS.
There is some problem with my graphic driver which i am not able to resolve.
Thanks
and I am uploading another fresh zip file as well as a recent DMP file which also is in a rar file.

 

[torchwood]

As i said
NO service pack 1 -- you need it

please copy/paste the report i requested

Roy

 

[Anshu114]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
Windows Product ID: 00426-292-0000007-85045
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {A77ADE2D-1EBF-416A-959C-687F3225B4EE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110408-1633
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A77ADE2D-1EBF-416A-959C-687F3225B4EE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85045</PID><PIDType>5</PIDType><SID>S-1-5-21-1461943014-3723206041-4177906747</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS><HWID>A1B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-000000-00-1033-7600.0000-2382017
Installation ID: 018211027314797106357400283883740793209741044294867353
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3MBMV
License Status: Initial grace period
Time remaining: 40680 minute(s) (28 day(s))
Remaining Windows rearm count: 3
Trusted time: 8/28/2017 7:41:06 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAeqisJ4B2riJ4GWgmYj0Sq56XGikKQ1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPm




okay. i will install sp1 update

 

[mrjimphelps]

If the above doesn't fix things, try installing an older version of the video driver. You could even try a Vista driver, if you can't find a Windows 7 driver that will work. Just make sure it is a 64-bit driver, not a 32-bit driver.

 

[torchwood]

Hi Anshu114,

The product key in use is a default key, and cannot activate your system unless an exploit is used

This forum does not support piracy. The rules state that until a genuine product is installed No further help can be provided.
Suggest you re-install the original OS and use the code on the COA sticker.
If the problems persist after this we will gladly help you.

Roy

 

[Anshu114]

Hi Roy,
This is the Microsoft product key i have with me pasted with my laptop. So i myself wasn't using a pirated version.
The problem is. As i told you, i upgraded to windows 10 long back. And now i don't remember which windows 7 version i was using. I reinstalled windows 7 ultimate. But when i entered my key it said it as invalid for windows 7 ultimate. Surely it wasn't ultimate. And i really don't remember what it was.

 

[mrjimphelps]

Go to HP.com, to Support, and enter your serial number. It will tell you exactly what version of Windows was on the computer when you bought it.

In fact, you could probably purchase a set of factory rebuild disks from HP for this computer.