Solved BSOD fix causing laptop to completely freeze

[ericwish1]

Ok and just for confirmation, that tool you linked to should work on other SSD's correct?

 

[DeanP]

Yes

 

[ericwish1]

Sorry for the long absence, I have since reinstalled Win7 twice and as of now it still looks like I am getting the same freezing issues which I don't understand at all. Now, as far as the drive tool when I click on the link there are multiple products listed, which one do I need to use?

 

[ericwish1]

It still systematically freezes, one part at a time and this happens at random intervals.

 

[ericwish1]

Is there anyone who can still provide assistance to me? It seems like people have given up....

 

[yowanvista]

Is there anyone who can still provide assistance to me? It seems like people have given up....

Just upload the latest .zip file

 

[ericwish1]

The latest zip file to what?

Just to give you an update, I must have reinstalled windows 7 32 bit pro on my laptop at least 3 or so times since I created this thread. As of now, my laptop boots fine and I can use everything. But, after about 2-3 hours or so (sometimes longer), I notice that I can't click anything, then the start menu doesn't work and finally my touchpad stops working. I have tried having the task manager up at all times to see if I can spot anything weird but I never get anywhere. Now, my laptop did originally come with a regular HDD before I replaced it with a SSD. I've never had any problems with the SSD but now I am starting to think that it may be the culprit to this. It is an OCZ 60GB Vertex (1st generation)

 

[Dave76]

If you give us something to go on we can give you some help.

Blue Screen of Death (BSOD) Posting Instructions
You may not be getting BSOD - but the info collector tells us if you have any outdated drivers, corrupt files, etc...

 

[ericwish1]

I'm pretty sure that I already uploaded that but I will do it again. My system now does 1 of 2 things. As mentioned several times before, my system will crash with the netw5s32.sys file to blame. The other thing my system will do is (1 at a time) freeze: going from the start menu not working, keyboard not working and finally the complete system freeze. Sometimes the freezing can take several hours to happen and other times it only takes about a half hour. I have tried uninstalling my wifi driver, I even went into the windows folder and deleted the netw5s32.sys file before trying to reinstall the driver. I appreciate any help that I can get, thanks.

 

[Dave76]

We're looking for the latest crash dumps.
The last ones you posted were on 3-15-2011, two months ago.

You have 6 crash dumps, one 4 May '11, one 8 May '11, and four on 9 May '11.

Is your wireless card Intel WiFi Link 1000 BGN ?
How did you try to uninstall your wifi driver?
Did you get a new driver form the Asus site?
Asus UL30a downloads

There is no toolbox for OCZ non Sandforce SSDs. 'OCZ 60GB Vertex (1st generation)'
Your desktop system specs say 'OCZ Vertex 2 50GB', this might be useful for it.

OCZ Toolbox for SandForce based SSD drives. (Agility2, Vertex2, Vertex2 Pro, Vertex-LE)

Are you running an Anti-Virus?
Non are showing up.

My specs are as follows:
Asus UL30A laptop
Windows 7 Pro 32-bit
60GB OCZ Vertex SSD
3GB RAM

How old is the laptop?
Intel U7300 CPU?

As you mentioned your wireless driver is causing the crash.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 9761fafe, address which referenced memory
Debugging Details:
------------------
 
READ_ADDRESS: GetPointerFromAddress: unable to read from 82982718
Unable to read MiSystemVaType memory at 829621a0
 00000000 
CURRENT_IRQL:  2
FAULTING_IP: 
NETw5s32+12afe
9761fafe 833e00          cmp     dword ptr [esi],0
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
TRAP_FRAME:  8294062c -- (.trap 0xffffffff8294062c)
ErrCode = 00000000
eax=00000000 ebx=86c59318 ecx=86be7e02 edx=00000000 esi=00000000 edi=8b21cd88
eip=9761fafe esp=829406a0 ebp=829406ac iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
NETw5s32+0x12afe:
9761fafe 833e00          cmp     dword ptr [esi],0    ds:0023:00000000=????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from 9761fafe to 828595cb
 
Driver:
9760d000 97c89000   NETw5s32 NETw5s32.sys Thu Jan 14 00:36:36 2010 (4B4DF694)
 
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
NETw5s32+12afe
9761fafe 833e00          cmp     dword ptr [esi],0
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  NETw5s32+12afe
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: NETw5s32
IMAGE_NAME:  NETw5s32.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4b4df694
FAILURE_BUCKET_ID:  0xD1_NETw5s32+12afe
BUCKET_ID:  0xD1_NETw5s32+12afe
Followup: MachineOwner

Try this tutorial for uninstalling your driver.

Drivers - Clean Left over Files after Uninstalling




Have you ran the 'Windows Experience Index'?

[FONT=Segoe UI][COLOR=#000000][COLOR=#000000][FONT=Segoe UI][COLOR=#000000][FONT=Segoe UI]Informational[/FONT][/COLOR][/FONT][/COLOR][/COLOR][/FONT]
 
[FONT=Segoe UI][COLOR=#000000][COLOR=#000000][FONT=Segoe UI][COLOR=#000000][FONT=Segoe UI]Symptom:[/FONT][/COLOR][URL="http://www.sevenforums.com/crashes-debugging/150411-bsod-fix-causing-laptop-completely-freeze-3.html#372071745"]
[FONT=Segoe UI][COLOR=#000000]The Security Center has not recorded an anti-virus product.[/COLOR][/FONT][/URL]
[FONT=Segoe UI][COLOR=#000000]Cause:The Security Center is unable to identify an active anti-virus application. Either there is no anti-virus product installed or it is not recognized.[/COLOR][/FONT]
[FONT=Segoe UI][COLOR=#000000]Resolution:1. Verify that an anti-virus product is installed.[/COLOR][/FONT]
[FONT=Segoe UI][COLOR=#000000]2. If an anti-virus product is installed and functioning configure Security Center to stop monitoring anti-virus status.[/COLOR][/FONT]
[FONT=Segoe UI][COLOR=#000000]Related:[URL="http://go.microsoft.com/fwlink/?LinkID=70103"][U][COLOR=#0066cc]Anti-virus[/COLOR][/U][/URL][/COLOR][/FONT]
 
[FONT=Segoe UI][COLOR=#000000]Symptom:[/COLOR][/FONT][URL="http://www.sevenforums.com/crashes-debugging/150411-bsod-fix-causing-laptop-completely-freeze-3.html#478785757"]
[COLOR=#000000][FONT=Segoe UI]The Security Center reports that User Access Control is disabled.[/FONT][/COLOR][/URL]
[COLOR=#000000][FONT=Segoe UI]Cause:User Access Control is disabled. It is highly recommended that you run Windows with User Access Control enabled.[/FONT][/COLOR]
[COLOR=#000000][FONT=Segoe UI]Resolution:Enable User Access Control using the Security Center.[/FONT][/COLOR]
[COLOR=#000000][FONT=Segoe UI]Related:[URL="http://go.microsoft.com/fwlink/?LinkID=70105"][U][COLOR=#0066cc]User Acess Control[/COLOR][/U][/URL][/FONT]
 
[FONT=Segoe UI]Severity:[/FONT][URL="http://www.sevenforums.com/crashes-debugging/150411-bsod-fix-causing-laptop-completely-freeze-3.html#80168163"]
[FONT=Segoe UI]Information[/FONT][/URL]
[FONT=Segoe UI]Warning:The "CPU" rating for the system is poor and may be the cause of performance problems. Reducing the number of open applications may improve system performance. Check for unnecessary startup applications and disable those that are not required. If the problem continues the CPU may need to be upgraded.[/FONT]
[FONT=Segoe UI]Related:[URL="http://go.microsoft.com/fwlink/?LinkID=70109"][U][COLOR=#0066cc]Performance Diagnosis[/COLOR][/U][/URL][/FONT]
 
[FONT=Segoe UI]Severity:[/FONT][URL="http://www.sevenforums.com/crashes-debugging/150411-bsod-fix-causing-laptop-completely-freeze-3.html#518416741"]
[FONT=Segoe UI]Information[/FONT][/URL]
[FONT=Segoe UI]Warning:The "Gaming graphics" rating for the system is poor and may be the cause of performance problems in multimedia applications or games. Disabling Aero Glass may improve performance in multimedia applications or games. If the problem continues the display adapter may need an updated driver or may need to be upgraded.[/FONT]
[FONT=Segoe UI]Related:[URL="http://go.microsoft.com/fwlink/?LinkID=70110"][U][COLOR=#0066cc]Performance Diagnosis[/COLOR][/U][/URL][/FONT]
 
[FONT=Segoe UI]Severity:[/FONT][URL="http://www.sevenforums.com/crashes-debugging/150411-bsod-fix-causing-laptop-completely-freeze-3.html#228935023"]
[FONT=Segoe UI]Information[/FONT][/URL]
[FONT=Segoe UI]Warning:The "Graphics" rating for the system is poor and may be the cause of performance problems. Disabling Desktop Composition or reducing screen resolution may improve graphical performance. If the problem continues the display adapter may need an updated driver or may need to be upgraded.[/FONT]
[FONT=Segoe UI]Related:[URL="http://go.microsoft.com/fwlink/?LinkID=70111"][U][COLOR=#0066cc]Performance Diagnosis[/COLOR][/U][/URL][/FONT]
 
[FONT=Segoe UI]Severity:[/FONT][URL="http://www.sevenforums.com/crashes-debugging/150411-bsod-fix-causing-laptop-completely-freeze-3.html#369387833"]
[FONT=Segoe UI]Information[/FONT][/URL]
[FONT=Segoe UI]Warning:The "Disk" rating for the system is poor and may be the cause of performance problems. Reducing the number of open applications may improve system performance. Ensure the disk has adequate free space and is defragmented. Check for unnecessary startup applications and disable those that are not required. If the problem continues the disk may need to be upgraded.[/FONT]
[FONT=Segoe UI]Related:[URL="http://go.microsoft.com/fwlink/?LinkID=70112"][U][COLOR=#0066cc]Performance Diagnosis[/COLOR][/U][/URL][/FONT]
 
[FONT=Segoe UI]Severity:[/FONT][URL="http://www.sevenforums.com/crashes-debugging/150411-bsod-fix-causing-laptop-completely-freeze-3.html#294873379"]
[FONT=Segoe UI]Information[/FONT][/URL]
[FONT=Segoe UI]Warning:The "Memory" rating for the system is very poor and may be the cause for performance issues. Reducing the number of open applications may improve system performance. Check for unnecessary startup applications and disable those that are not required. If the problem continues the memory may need to be upgraded.[/FONT]
[FONT=Segoe UI]Related:[URL="http://go.microsoft.com/fwlink/?LinkID=70113"][U][COLOR=#0066cc]Performance Diagnosis[/COLOR][/U][/URL][/FONT]
 
[FONT=Calibri][/FONT] 
[FONT=Calibri]Desktop Rating Top: [/FONT]
[FONT=Calibri]root\cimv2:SELECT CPUScore, D3DScore, DiskScore, GraphicsScore, MemoryScore FROM Win32_WinSAT             0x0[/FONT]
[FONT=Calibri]Returned Objects[/FONT]
[FONT=Calibri]Win32_WinSAT.TimeTaken="MostRecentAssessment"[/FONT]
[U][FONT=Calibri]Property              Value[/FONT][/U]
[FONT=Calibri]CPUScore            0   [/FONT]
[FONT=Calibri]D3DScore            0   [/FONT]
[FONT=Calibri]DiskScore            0   [/FONT]
[FONT=Calibri]GraphicsScore   0   [/FONT]
[FONT=Calibri]MemoryScore   0   [/FONT]
[FONT=Calibri]TimeTaken[/FONT]
[/COLOR][/FONT][/COLOR][/COLOR][/FONT]

 

[ericwish1]

Yes, I have the Intel WiFi Link 1000 BGN
My CPU is the U7300
I'm sorry for the confusion, my laptop does have the Vertex 60GB 1st generation (my desktop has the other one I mentioned, just got mixed up)
I am running Norton Internet Security 2011 (fully updated). I also saw that that report showed no anti-virus which I didn't understand.
I bought the laptop in December of '09.
As far as uninstalling the driver, I went into the device manager and found the wifi driver and uninstalled it (i also checked the box to delete the driver software.)
Since the crash was caused by that networking system file, I also went into the Windows folder, found that file and deleted it.
I have tried just about every iteration of my wifi driver and (i feel like I'm beating this into the ground) every time it either crashes or totally freezes.
One of the things I just tried was installing an open source driver which didn't work.
Do you know where to get actual Intel drivers, from their website? I tried and tried and couldn't find anything.
I did get that driver sweeper but I don't see where to use it for the wifi driver.
I have run the experience index, maybe not on this installation. What does that have to do with my problem though?

 

[Dave76]

Intel Download Center
Intel WIFI Link 1000

Try the suggestions in this thread, sounds similar to your issues, although a different WIFI: Intel WiFi Link 5100 AGN Causing Crashes


I have seen these reports not show any AV, even with MSE.
Have you run a full scan lately?

Driver Sweeper evidently won't un-install the WiFi drivers, just checked it.

The Windows Experience Index is throwing up flags about low performance because all your scores are 0s.
Don't think it will affect this issue but, you might want to run it to prevent unnecessary flags.

Let me know if the above link helps.

 

[ericwish1]

So sorry for the long delay. I'm not 100% what to say at this point, I used my laptop yesterday from about 5 until 11 PM without any issues and I am currently writing this post on it as well. The reason, though, that I say I'm not 100% is because sometimes it takes a long time to freeze. One time it took about 8 hours (while in safe mode with networking & playing netflix videos as a test) to freeze. I did download that driver from your latest post @Dave76, so I'm hoping that's what fixed it. One other thing that I have noticed might be a part of this issue: sometimes I will notice that my wireless has lost connection and when I go to find my network (on the list of available connections) its nowhere to be found, but if I turn the WIFI on on my phone or another computer, I have no problem and then usually after maybe a minute or so my network finally shows up on my laptop. That part of the issue isn't that big of a deal but I'm wondering if its not related to something else. I know my router works perfectly fine.

 

[Dave76]

Glad to hear it's running better, let's hope it stays that way.

Go to Asus support site and update any new drivers they have, check the driver date before you install a new WiFi driver.

Let us know if you have any more issues.

 

[AMK]

Have you resolved this? Its been a couple of months since you posted

A.

 

[ericwish1]

Yeah, I should have put up another post. But, yeah it looks like my laptop is in full working order. I appreciate everyone's help.

 

[AMK]

What resolved it in the end?

My UL30 eats a Wireless LAN card every few months giving difficult boots and random freezes. I modified the case so I could remove the card without dismantling the whole thing again. As half size mini pci-e cards are not that easy to get at a reasonable price, new and not ebay fake, the next one will be a USB cheapy.

A.

 

[Dave76]

You're welcome.

Glad to hear it, thanks for letting us know.