BSOD for power drive state failure

[Lawndart]

my service tag is 101X2R1

 

[NoelDP]

Drivers & Downloads | Dell United States

The ACPI\CPL0002\2&DABA3FF&2 driver is for battery health - I can't find a driver for it

SM Bus Controller - with luck should be this one....
Driver Details | Dell United States

PCI\VEN_10EC&DEV_5209&SUBSYS_04901028 - is the realtek card reader
http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/alienware-m17x-r3?driverId=2Y8D0&osCode=W764&fileId=2947409229
This may also apply to the other missing driver.

 

[Lawndart]

I ran both and neither did anything. I have no idea what I am doing wrong. Those 4 programs are still listed as faulty and without drivers. Should I be running these updates as admin?

 

[Lawndart]

Also after removing the display drivers for nvidia it will not update that. It says that is has a failure using the VxD loader

 

[Lawndart]

I took the nvidia driver DL from dell site for my laptop using my service code. This is the screen I get after it attempts to install.

 

[NoelDP]

Sounds like you may have file system problems...


Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply

 

[Lawndart]

Ok it is running now and I will post the results when they are finished. Thank you very much for your patience and help.

 

[Lawndart]

Ok so there were no errors noted. The CHKDSK ended with NTFS files clean or something close to it and the SFC said no integrity violations. I have attached a copy of the log you requested. Thanks again.

 

[NoelDP]

AS you say, SFC appears clean, and there's no significant errors elsewhere in the log.

Try this...
Open Device Manager
in the menu bar, click on View - then 'Show hidden devices'

Look for all devices with yellow triangles, ar red crosses, on, and right-click on them - select Uninstall
close device manager when complete, and then reboot.
when it reboots, allow Windows to search for drivers - if offered the option to search the internet, allow it.

Once completely booted, and all devices either updated or failed, open Windows Update and do a manual Search for Updates.
Look in the main and Optional update lists - install all hardware updates (note which they are, assuming there are any)
once completed, reboot at least twice.

 

[Lawndart]

I installed a nvidia update first and restarted with windows update. Second did a intel graphics adapter update and go a frozen screen. I waited about 20min for it to either bring the screen back (screen went black) or reboot itself. It did neither so I hard reset. Tried the update for the intel again and got error 80070103 and then the update disappeared from the list of updates I needed. Then I was rewarded with a BSOD for power state driver failure. The 4 missing drivers you listed earlier are still missing and have yellow caution marks next to them in the manager.

 

[Lawndart]

I was reading more about the missing drivers online and it said that maybe taking out the battery and putting it back in will kick the driver update for that AT91usbserial but that sounds wrong to me also I read that Maybe installing the nvidia driver after the intel would've been optimal. Again idk what else I am doing wrong. Is it possible that something is physically wrong with the laptop? It has never been dropped or hurt in anyway but I thought I should ask since it still won't accept that previous driver version from nvidia arc suggested. Thanks again.

 

[Lawndart]

Ok so has everyone given up? No one has any idea what is wrong withy laptop?

 

[NoelDP]

I'll shout for the BSOD specialists - they may have better ideas than me.

 

[Layback Bear]

WOW this is a tough one. While you are waiting for a BSOD team could you let us know all security programs you have installed now and also previous install security programs?
I will go back to observing.

 

[Lawndart]

I have only the windows 7 firewall and malware right now. And I uninstalled zone alarm since arc suggested it. Before I did the full system wipe I had used norton. I am sorry this is rough. I have no idea why it is acting like this. It BSOD at least 4 times a week. Dell told me it just happens. They were NO help whatsoever. I can not thank you guys enough.

 

[Arc]

I have only the windows 7 firewall and malware right now. And I uninstalled zone alarm since arc suggested it. Before I did the full system wipe I had used norton. I am sorry this is rough. I have no idea why it is acting like this. It BSOD at least 4 times a week. Dell told me it just happens. They were NO help whatsoever. I can not thank you guys enough.

See us the latest dumps. If we can build up some idea. And no, id does not just happen. There must be some real reason behind it.

 

[Layback Bear]

Hang in there Lawndart Arc is very good at these things.

 

[Lawndart]

Thanks guys. Here is the dump file.

 

[Arc]

Hello Lawndart. Based on th latest crash dump, I can say you that you all need to do is to follow this post only.

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0583c000 fffff880`062da000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
 [COLOR=Red]   Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 29 12:17:52 2012[/COLOR] (50DE9218)
    CheckSum:         00A7F96C
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
------------------------------------------------------------------------------------------------------------
0: kd> lmvm Ak27x64
start             end                 module name
fffff880`05238000 fffff880`054da000   Ak27x64    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Ak27x64.sys
   [COLOR=Red] Image name: Ak27x64.sys
    Timestamp:        Wed Dec 07 22:43:57 2011[/COLOR] (4EDF9ED5)
    CheckSum:         002AB75A
    ImageSize:        002A2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
------------------------------------------------------------------------------------------------------------
0: kd> lmvm iastor
start             end                 module name
fffff880`01259000 fffff880`013ad000   iaStor     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
 [COLOR=Red]   Image name: iaStor.sys
    Timestamp:        Tue Sep 14 06:53:32 2010[/COLOR] (4C8ECE94)
    CheckSum:         00073894
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Either you have changed nothing, or there is no more crashes after making those changes, the last crash dump's date is 23-01-2010 PM 2:43.

Let us know the fact here.

 

[Lawndart]

Ok so When i started this thread I went with your first instructions and removed the nvidida display driver in safe mode with driver fusion. Then I went to install the driver version you suggested and got the incompatible error message and you were not sure how to proceed so called in noel. She said I was missing several other drivers that should be priority. PCI driver AT91useserial and SM bus driver and facap drivers are missing. She gave me links to the dell site that had those drivers. I DL'd and ran the install for all the drivers she found and restarted the comp. No error code came up but those drivers were still missing. The msinfo still showed I was missing all four drivers. she suggested going into driver manager and deleting any driver with a yellow caution symbol or a red X on it and then rebooting to kick windows updater into doing something. It prompted me to install a nvidia driver and an intel driver. I did the nvidia fist and then during the install for the intel driver the screen went black and the comp froze. I waited 20 mmin for it to either reboot itself or for the screen to come back. It did neither so I hard reset it. I went to look at the windows updates after it had booted again and the nvidia was listed so i tried again. The install failed and the driver install was removed from the list in windows update. Then it BS'd and that is the one you are seeing. I have tried to install that older driver you had suggested originally but it still says that it is incompatible for my laptop. So I still have the latest driver and am missing all 4 of those other drivers. This is why it appears I have done nothing is because it kind of looped me back and I have no idea why drivers do not install correctly or at all. Sorry for the long post.