BSoD/Freezing After Graphic Card Installation

DNierstheimer

New member
Local time
6:51 PM
Messages
6
TL;DR: New graphics card, computer freezes at User Selection Screen, and BSoD while playing a game.

Hello everyone,

Recently I've upgraded from a ATI RADEON HD 4870 Sapphire Graphics Card (2008) to a XFX AMD R7 360. My specs are

Windows 7 64 bit (No Updated Available)
XFX R7 360B
Z77 Extreme 4 Motherboard (Updated to latest BIOS, just checked)
Intel(R) Core(TM) i5-3570k CPU @ 3.40GHz (4CPUs), ~3.4GHZ
8 GB Ram
Silencer 750 EPS12V 750W Power Supply

I have used Display Driver Uninstaller to remove the previous Driver from the previous graphics card that was formerly installed. I also removed the driver for the on-board graphics card to see if that was causing an issue.

The problem I'm currently having is, after installing the drivers for the new graphics card and rebooting after installation, the computer is freezing on the User Selection Screen. For some reason, it doesn't always fail there and I can continue.

After I installed the graphics card and drivers for the first time it worked and I started a game (Fallout: New Vegas, optimized at Highest Quality) to see how things looked and it ran fine, then decided to try another game, (League of Legends) and when I was loading into the game, I alt tabbed to desktop, when I alt tabbed back in, I got the BSoD. I tried again but didn't Alt Tab out and the game successfully loaded and I got into the game. After this BSoD is when I found out the computer was freezing on the User Account Screen.

I've successfully made it past the User Selection Screen after installing the new AMD Drivers for the XFX R7 360, but did get a notification saying the "Display driver stopped responding and has recovered."

I've uninstalled the new drivers using Display Drive Uninstaller, removed the R7 360, and repeated the steps of installing the R7 360 again, checking to make sure the capacitors were not domed out or cracked on the top, and making sure it was seated correctly to the motherboard.

I'm currently at the step where drivers need to be installed.

If there's any other information I can provide, please let me know
 

My Computer My Computer

At a glance

Windows 7 64 bitIntel(R) Core(TM) i5-3570k CPU @ 3.40GHz (4CP...8 GB RAMXMX AMD R7 360
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 64 bit
CPU
Intel(R) Core(TM) i5-3570k CPU @ 3.40GHz (4CPUs), ~3.4GHZ
Motherboard
Z77 Extreme 4
Memory
8 GB RAM
Graphics Card(s)
XMX AMD R7 360
Antivirus
Norton
Browser
Mozilla

My Computer My Computer

At a glance

Windows 7 Enterprise x64Intel i5 Dual Core
Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Enterprise x64
CPU
Intel i5 Dual Core
Screen Resolution
1366x768
Keyboard
built in Keyboard
Antivirus
System Centre Endpoint Protection
Browser
Google Chrome, Firefox and Internet Explorer
Time: 11:04
FPS: 11
FPS Min:9
FPS Max (Turned off Furry Objects for a second): 496
FPS Average: 13
Temperature Stopping Point: 83 C
 

My Computer My Computer

At a glance

Windows 7 64 bitIntel(R) Core(TM) i5-3570k CPU @ 3.40GHz (4CP...8 GB RAMXMX AMD R7 360
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 64 bit
CPU
Intel(R) Core(TM) i5-3570k CPU @ 3.40GHz (4CPUs), ~3.4GHZ
Motherboard
Z77 Extreme 4
Memory
8 GB RAM
Graphics Card(s)
XMX AMD R7 360
Antivirus
Norton
Browser
Mozilla
sny distortion or articacts on screen?
 

My Computer My Computer

At a glance

Windows 7 Enterprise x64Intel i5 Dual Core
Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Enterprise x64
CPU
Intel i5 Dual Core
Screen Resolution
1366x768
Keyboard
built in Keyboard
Antivirus
System Centre Endpoint Protection
Browser
Google Chrome, Firefox and Internet Explorer
Nope, ran fine.
 

My Computer My Computer

At a glance

Windows 7 64 bitIntel(R) Core(TM) i5-3570k CPU @ 3.40GHz (4CP...8 GB RAMXMX AMD R7 360
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 64 bit
CPU
Intel(R) Core(TM) i5-3570k CPU @ 3.40GHz (4CPUs), ~3.4GHZ
Motherboard
Z77 Extreme 4
Memory
8 GB RAM
Graphics Card(s)
XMX AMD R7 360
Antivirus
Norton
Browser
Mozilla

My Computer My Computer

At a glance

Windows 7 Enterprise x64Intel i5 Dual Core
Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Enterprise x64
CPU
Intel i5 Dual Core
Screen Resolution
1366x768
Keyboard
built in Keyboard
Antivirus
System Centre Endpoint Protection
Browser
Google Chrome, Firefox and Internet Explorer
I've followed the instructions and the update cannot be applied since it's already installed.
 

My Computer My Computer

At a glance

Windows 7 64 bitIntel(R) Core(TM) i5-3570k CPU @ 3.40GHz (4CP...8 GB RAMXMX AMD R7 360
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 64 bit
CPU
Intel(R) Core(TM) i5-3570k CPU @ 3.40GHz (4CPUs), ~3.4GHZ
Motherboard
Z77 Extreme 4
Memory
8 GB RAM
Graphics Card(s)
XMX AMD R7 360
Antivirus
Norton
Browser
Mozilla
, try re-installing directx.
 

My Computer My Computer

At a glance

Windows 7 Enterprise x64Intel i5 Dual Core
Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Enterprise x64
CPU
Intel i5 Dual Core
Screen Resolution
1366x768
Keyboard
built in Keyboard
Antivirus
System Centre Endpoint Protection
Browser
Google Chrome, Firefox and Internet Explorer
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