Solved BSOD from atikmpag.sys while playing CS:GO or Payday 2

[Kresslack]

I've been on this computer for 1 year with this configuration now and this is the first time I've been getting something like this. I'd like to know if this is a fault by hardware, software or BIOS/G-BIOS.

Specs:
CPU: AMD Phenom II X6 1055T
GPU: PowerColor AMD HD7870 PCS+ Myst Edt.
MB: MSI 890FXA GD-70
PSU: Thermaltake 750W

Software: Catalyst Software Suite (Omega (14.12)) (got the drivers and software from this)
Running on Win 7 Ultimate x64
Please do tell if you need more information.

 

[essenbe]

Hello, Kresslack and welcome to the forums. I will try to help you with this. You have 3 recent dump files. I checked them and they all say the same thing.

[COLOR=red]VIDEO_TDR_FAILURE[/COLOR] (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8007c514e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004c6b848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

 atikmpag
start             end                 module name
fffff880`04474000 fffff880`0450a000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Nov 20 20:08:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That, of course, is your graphics card/driver. The drivers crashed and did not recover in the time allotted by Windows, so Windows assumed a video failure and shut down. Please reinstall your graphics driver. Download the latest driver from http://www.sevenforums.com/graphic-cards/329659-latest-amd-catalyst-video-driver-windows-7-a.html and follow this to get as clean an install as possible.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from http://www.sevenforums.com/graphic-cards/329659-latest-amd-catalyst-video-driver-windows-7-a.html . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

 

[Kresslack]

essenbe;
Thank you very much. I'll try your suggestions right away and post an update if necessary or mark the problem as solved.

 

[essenbe]

OK, thanks. Just keep us advised.

 

[Kresslack]

It still seems to occur.

I did everything you said -downloaded the latest drivers from AMD, uninstalled from Programs and Features first and then opened up DDU in safe mode and selected AMD, restarted the computer; then I installed ONLY the graphics driver from the installer -not even CCC, which I used to use to get some overclock with my previous cards or downclock to reduce the heat. Didn't seem to work.

Although it let me play Payday 2 for a while (around half an hour), when I opened up CS:GO and get into a game, the game froze after a minute. Not a BSoD but the repeatative sounds left over from the frozen game stood still even after I closed the game from the Task Manager so computer required a restart.

Before closing up the game, I managed to create a dump file for it -but I don't know how to locate it -would dm log collector be able to locate it if I run it again?

And secondly, does anyone know about stable drivers for PowerColor HD7870 PCS+ Myst Edt.? I tried their website but their connection is slower than even my connection and it downloads a corrupt file usually -meaning, it finishes the download before downloading the whole file.

 

[essenbe]

It should. Try it.

 

[Kresslack]

Here is the file DM Log Collector created.

 

[essenbe]

There are no new dump files there. Please run the following online virus scanners

Scan with Kaspersky TDSSKiller:
http://support.kaspersky.com/viruses/disinfection/5350#block1
Anti-rootkit utility TDSSKiller
ESET online scanner:
Free Virus Scan | Online Virus Scanner from ESET
Free Online Virus Scanner | ESET

Also, go into BIOS and give me the values of your +12V, +5V and +3.3V

 

[Kresslack]

Downloaded the scanners and I'm now scanning with ESET, then I'll scan with Kaspersky and then I'll post the voltage values you mentioned from the BIOS -I'll edit them into this post.

 

[essenbe]

Please post them in a new post. I will not be notified if you edit a post, but will if it is a new post.

 

[Kresslack]

ESET found something and I deleted all the possibly infected files. Kaspersky didn't find anything with all features turned on. But that ESET took 8 hours -guess I need to do some space management.

And for the voltages you asked essenbe, here are them:
CPU Vcore = 1.368 V
3.3V = 3.216 V
5V = 4.918 V
12V = 11.880 V

They tend to change sometimes but these were the values they usually stay at.

 

[essenbe]

OK, good. I'm glad you got rid of some bad stuff. If your +12V goes lower, that could be a problem. Try that and see if things are any better.

 

[Kresslack]

I'll try; but as far as I can remember, I can only modify voltages of CPU related things. I'm not sure if I can add some voltage to 12V. I'll post after I check it and if I can modify it, I'll change and log back in.

 

[essenbe]

No, you can't. That is just the readings of the power put out by your PSU. You can't change it. ATX specs are +/- 5% which means if your +12V drops much more, it will be out of specs.

 

[Kresslack]

Yeah, it was true that I couldn't modify the 12V, 5V and 3.3V from BIOS. However, I saw that my core CPU speed was up to 208 from 200 and took it back down to it's original value -that was a thing I did to get the RAMs working at 1664 MHz instead of 1600. But I doubt that it would solve the issue.

 

[Kresslack]

The readings I got from the BIOS about the Voltage values got only higher, not lower. Like the +12V got to 11.918 and went back to 11.880.

But I couldn't quite get what you wanted me to try:

OK, good. I'm glad you got rid of some bad stuff. If your +12V goes lower, that could be a problem. Try that and see if things are any better.

Did I miss something? :huh:

 

[essenbe]

No, you didn't miss anything. I was just saying if your 12V got much lower, it would probably be a new PSU. There is nothing you can do about that. What you see now are the values at idle. What they do under stress, I have no idea.

 

[Kresslack]

Ok; thank you for trying to help at least.

Now I know that my problem is most probably driver based, I can try to install some old but stable versions for my GPU driver.

Thank you again!
And I will notify if that fixes my problem and mark the thread as solved.

 

[essenbe]

Actually, we don't know whether it is hardware or driver related. Have you been watching your CPU and GPU temps? If not, get a good CPU Temp monitoring program and a CPU temp monitoring program and keep track of them at all times. If you have a GPU monitoring program, can you tell me what it is? Many of them have on screen displays which will put your GPU temp (among a lot of other info) on your screen while you are gaming.

Also, you need to have an active anti virus running at all times. I would suggest you install Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows) and keep using it, at least until we get your problems solved. Then you can use whatever anti virus you would like. But, you really need to have one.

 

[Kresslack]

I use CPUID CPU-Z to look at temps or just AMD OverDrive to look and modify them if need be and I use GPU-Z to monitor my GPU from time to time. I haven't tried monitoring while doing things that may cause problem; but it can very well be hardware related as you said -since this is my third graphics card over 4 years and the other two was faulty but I managed to use them for over a year each.

But running Neverwinter Online doesn't seem to cause problems -even if I play it for over 6 hours. And that game gives the GPU and CPU both some workload so I don't think the problem is heat related. It might do with DirectX or maybe it's something about those games that uses 2D/3D simultaneously.

By the way I haven't looked for the drivers yet; but I'll look into that from Guru3D.com -they usually have outdated but stable drivers as an archive if I remember correctly.

And for the issue about AntiViruses -I used to use Kaspersky as I mentioned; but I can't afford it now and I haven't seen a day where Microsoft Security Essentials found a virus yet -maybe it's too good to get a virus, I really don't know. (no sarcasm)