BSOD happens mostly on FF14, has happened while streaming Evo

[Dno12]

Is Windows 7 . . . yes
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Yes
- an OEM or full retail version? Full retail
- OEM = came pre-installed on system NO
- Full Retail = you purchased it from retailer Yes


- What is the age of system (hardware)? New less then 6 months
- What is the age of OS installation (have you re-installed the OS?) New less then 6 months

System Manufacturer/Model Number Custom build OS Windows 7 home premium 64 bit CPU Intel core i5-2500k CPU @ 3.30GHz Motherboard p8 z68-v Pro Memory 16 gig Graphics Card(s) Evga GTX 480 Sound Card None Monitor(s) Displays dual display- Briava, View SonicScreen Resolution 1080p Hard Drives 1 terabyte.


It has happened since i bought the PC. If anyone can help or it you need more info let me know. Thanks!

 

[Dno12]

I tried a full system reboot and had to redownload everything and i still happend. Anyone have any ideas on how to fix this?

 

[usasma]

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

 

[Dno12]

ok i followed the instructions sorry about that im new here lol

 

[Dno12]

At first i thought it would only happen while playing ff14 but it happened another time while streaming. Sorry about the attachments but all should be well now. Let me know if you guys need more info.

Thanks again!

 

[Dno12]

i am currently doing a CHKDSK. I have heard it may be a HDD problem but ill let you know what happenes after

 

[usasma]

Uninstall software for USB XBox controller.
Physically remove XBox controller from system.

 

[Dno12]

ok i did that. it is crazy because there was no "Microsoft xbox 350 accessories in my "uninstall" programs just something esle. Hope thats what i need. I have another PC that works perfect with it. thanks again for the advice^^
Ill try this out now.

 

[Dno12]

After about 5 seconds i got the BSOD again.

 

[usasma]

Please zip up and upload the memory dump(s) from the latest BSOD's

 

[Dno12]

sure thing. here is the new report. Thanks again for your time^^

 

[usasma]

USB 3.0 drivers are not installed. Please visit the Asus website for your mobo/system to download and install them.

Please run Driver Verifier according to these instructions: Driver Verifier Settings

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

[font=lucida console]
HECIx64.sys     Tue Oct 19 19:33:43 2010 (4CBE2AD7)
RTKVHD64.sys    Tue Nov 23 05:14:08 2010 (4CEB93F0)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
amdxata.sys     Tue May 19 13:56:59 2009 (4A12F2EB)
asmthub3.sys    Wed Feb 23 21:25:56 2011 (4D65C1B4)
asmtxhci.sys    Wed Feb 23 21:25:47 2011 (4D65C1AB)
btath_a2dp.sys  Mon Feb 14 20:47:47 2011 (4D59DB43)
btath_bus.sys   Thu Jun 24 02:17:43 2010 (4C22F887)
btath_flt.sys   Thu Jun 24 02:17:38 2010 (4C22F882)
btath_hcrp.sys  Tue Jun 29 05:30:43 2010 (4C29BD43)
btath_lwflt.sys Mon Sep 13 04:26:54 2010 (4C8DE04E)
btath_rcp.sys   Thu Jun 24 02:17:21 2010 (4C22F871)
btfilter.sys    Tue Mar 08 01:15:22 2011 (4D75C97A)
e1c62x64.sys    Tue Sep 21 17:34:15 2010 (4C9924D7)
nvhda64v.sys    Wed Apr 18 13:07:54 2012 (4F8EF4EA)
nvlddmkm.sys    Tue May 15 03:35:36 2012 (4FB20748)
xusb21.sys      Thu Aug 13 18:10:17 2009 (4A848F49)
[/font]

http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=xusb21.sys

BSOD BUGCHECK SUMMARY

[font=lucida console]
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071212-15178-01.dmp]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jul 12 21:06:35.045 2012 (UTC - 4:00)
System Uptime: 0 days 1:09:24.013
BugCheck A, {a700000000, 2, 1, fffff80002e90c5f}
Probably caused by : fileinfo.sys ( fileinfo!FIPfInterfaceOpen+80c )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xA_fileinfo!FIPfInterfaceOpen+80c
Bugcheck code 0000000A
Arguments 000000a7`00000000 00000000`00000002 00000000`00000001 fffff800`02e90c5f
BiosVersion = 0801
BiosReleaseDate = 08/15/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3310
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071312-23556-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Jul 13 17:53:35.611 2012 (UTC - 4:00)
System Uptime: 0 days 0:07:29.485
BugCheck D1, {fffffae40d8cc768, 2, 1, fffff88004005b3d}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::UnreferenceDmaBuffer+7d )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  ffxivgame.exe
FAILURE_BUCKET_ID:  X64_0xD1_dxgmms1!VIDMM_GLOBAL::UnreferenceDmaBuffer+7d
Bugcheck code 000000D1
Arguments fffffae4`0d8cc768 00000000`00000002 00000000`00000001 fffff880`04005b3d
BiosVersion = 0801
BiosReleaseDate = 08/15/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3310
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071512-29952-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul 15 18:13:17.061 2012 (UTC - 4:00)
System Uptime: 0 days 0:41:11.310
BugCheck 50, {fffffa5010043cb8, 1, fffff88004152ff3, 7}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a3 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a3
Bugcheck code 00000050
Arguments fffffa50`10043cb8 00000000`00000001 fffff880`04152ff3 00000000`00000007
BiosVersion = 0801
BiosReleaseDate = 08/15/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3310
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]

 

[Dno12]

ok did that and it seems i can get it to crash anytime i want in that verifier. All i have to do is click on FF14 and it wont even go to the log in screen before it crashes.

Ok i have a stupid question so please forgive me (i don't no anything about PCs). I do not understand this part "Reboot into Windows (after the crash) and

locate the memory dump file"​

​

Is that file the same file as the BSOD instrustions or it it different? If so how do i find it and zip it correctly? I have attached what i think you need please let me know if that is inccorrect.​

​

And thanks again for all your time.​

 

[usasma]

If you run the jcgriff2 app again it'll be captured automatically (as long as your system is set to create minidumps). All dump files end with the extension .dmp (AFAIK).

Minidumps are saved in C:\Windows\Mindump and are numbered chronologically by the system.
Full/kernel memory dumps are located in C:\Windows and are all named MEMORY.dmp - each one is overwritten when the next one is collected.
The system will write the full/kernel dump and then will created the minidump from that.

 

[Dno12]

ok that one says i do not have admin access how to i get that?

 

[usasma]

Copy them to your Desktop and work it from there.

 

[Dno12]

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.


this is the message i keep getting. i copied the Memory.DMP file form C/ windows to desktop and made it to a zip file and with i try to attach it this is what i get. What am i doing wrong?

 

[usasma]

Try logging out and then logging back in.

 

[Dno12]

i tired that and i tried for hours it just will not go through. is the file to big is there anything esle i can try?

 

[usasma]

Upload it to a free file hosting service and post a link to it here.