BSOD help needed - specific causes mentioned

E

Engimal

New member
Local time
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7
Hello, I'm running Windows 7 Porfessional (32 bit) on a laptop and have been running into a lot of BSODs. Rather than fix the problem early, I left it and have been having grief ever since. After running BlueScreenView, I've come to the conclusion that all my BSODs are caused by the following:
- ntkrnlpa.exe
- halmacpi.dll
- rfcomm.sys
- atikmdag.sys (this one only comes up a single time though in the BlueScreeView report)

How would I go about replacing these? Would doing so likely fix my BSOD problems? Any help is appreciated. :)

- Austin
 
Last edited:

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional 32 bit
Hello Austin, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help. :)
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built custom
OS
64-bit Windows 11 Pro for Workstations
CPU
Intel i7-8700K OC'd to 5 GHz
Motherboard
ASUS ROG Maximus XI Formula Z390
Memory
64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
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ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
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Integrated
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2 x Samsung Odyssey G7 27"
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2560x1440
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1TB Samsung 990 PRO M.2,
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Seasonic Prime Titanium 850W
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Logitech Z625 speaker system,
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HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
Okay, I've added the ZIP file. :)
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional 32 bit
Code: 
b3781c7c  a3f86730*** WARNING: Unable to verify timestamp for avgidsfilterx.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]avgidsfilterx.sys[/COLOR]
 avgidsfilterx+0x730
Uninstall AVG completely - it is a well known cause of BSOD's on some systems - replace it with free MSE

Code: 
93df8864  978c39bfUnable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]SynTP.sys[/COLOR]
 SynTP+0x99bf
Update your Synaptic TouchPad driver from this link:
"0x0D" Error Referring to syntp.sys File Appears and Windows Stops Responding | HP® Support

Code: 
93df85d4  97278f04Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]atikmdag.sys[/COLOR]
 atikmdag+0x278f04
Use this tool to check if an updated driver exists for your video card:
AMD Driver Autodetect

Code: 
DAEMON Tools Lite	"c:\program files\daemon tools lite\dtlite.exe" -autorun	FUTURAMA\homer	HKU\S-1-5-21-1678844212-379723863-133594016-1010\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

I strongly recommend you uninstall Daemon Tools....its a common cause of BSOD's on many systems.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Golden said:
Code: 
b3781c7c  a3f86730*** WARNING: Unable to verify timestamp for avgidsfilterx.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]avgidsfilterx.sys[/COLOR]
 avgidsfilterx+0x730
Uninstall AVG completely - it is a well known cause of BSOD's on some systems - replace it with free MSE

Code: 
93df8864  978c39bfUnable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]SynTP.sys[/COLOR]
 SynTP+0x99bf
Update your Synaptic TouchPad driver from this link:
"0x0D" Error Referring to syntp.sys File Appears and Windows Stops Responding | HP® Support

Code: 
93df85d4  97278f04Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]atikmdag.sys[/COLOR]
 atikmdag+0x278f04
Use this tool to check if an updated driver exists for your video card:
AMD Driver Autodetect

Code: 
DAEMON Tools Lite	"c:\program files\daemon tools lite\dtlite.exe" -autorun	FUTURAMA\homer	HKU\S-1-5-21-1678844212-379723863-133594016-1010\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

I strongly recommend you uninstall Daemon Tools....its a common cause of BSOD's on many systems.
Click to expand...

Uninstalled AVG and Daemon tools. How do I use that AMD tool? Do I just follow the program and it'll install the driver itself? Also, when updating the touchpad thing, the file from the link you provided tries to uninstall an older version. :confused:
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional 32 bit
Run it to detect your card...check that to ensure that it is correct. It will then allow you to install the latest driver.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Not of these things fixed the blue screens. Could it just be a memory issue? Or what about the things that BlueScreenView showed (mentioned in the OP)?
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional 32 bit
Upload the latest .dmp file and I'll have a look.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Sure.

Here's the last 3.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional 32 bit
Code: 
8d99a758  9391a671Unable to load image \SystemRoot\system32\DRIVERS\athr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="red"]athr.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for athr.sys
 athr+0x113671
Code: 
Product Type	Atheros AR9285 802.11b/g/n WiFi Adapter
Uninstall your Atheros WiFi adaptor driver, then download a new one here:
ATHEROS Wireless drivers for Windows
Code: 
8d99b44c  924fbd07Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="Red"]atikmpag.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x3d07
8d99b450  859dd920
8d99b454  8d99b490
8d99b458  887b8008
8d99b45c  887e2010
8d99b460  8879fbb0
8d99b464  01c42f2b
8d99b468  9c951410
8d99b46c  005dc000
8d99b470  8d99b48c
8d99b474  92c59cde*** WARNING: Unable to verify timestamp for [COLOR="red"]atikmdag.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x36cde
Which ATI driver is currently installed? Please upload the MSINFO32.nfo file here again please.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
ATI driver is: ATI Mobility Radeon HD 5470. As far as Windows can tell, the driver is up to date.

How is the WIFI driver installed? I'd like to know before I install the new one in case something goes wrong and I'm stuck without WIFI.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional 32 bit
I don't necessarily want to bump my own thread but...
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Professional 32 bit

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
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