BSOD in game after laptop motherboard swap

seven09

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I swapped my laptop mother board out for an identical board from the same HP dv6 3xxx series laptop. The new board has HD radeon 6550m graphcs instead of 6370m on my old one.

Everything works fine, the processor from my previous board was recognized, the drivers all installed themselves in windows when I logged in. I upgraded the bios to the latest version. No device manager errors. I ran a SFC /SCANNOW Command.

Everything Ok, except when I start a game. I get past the loading screen into the gameplay. First time I got a couple minutes in and the sound freezes up and BSOD happens. Second time I tried after the BIOS upgrade, it's within a matter of seconds.

here are the errors it displays after I boot back up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88003731E30
BCP3: FFFFF8800A1F6060
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022414-16520-01.dmp
C:\Users\User\AppData\Local\Temp\WER-53648-0.sysdata
 
Last edited:

My Computer My Computer

At a glance

Windows 7AMD Phenom(tm) II N870 Triple-Core Processor8gb installed only 3.74 usable(1) ATI Mobility Radeon HD 6550 (2) AMD M880G...
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7
CPU
AMD Phenom(tm) II N870 Triple-Core Processor
Motherboard
Hewlett-Packard 1640
Memory
8gb installed only 3.74 usable
Graphics Card(s)
(1) ATI Mobility Radeon HD 6550 (2) AMD M880G with ATI Mob
Sound Card
(1) AMD High Definition Audio Device (2) High Definition A
Screen Resolution
1366x768
Hard Drives
SATA Seagate ST9640320AS ATA Device 640gb 5400rpm
Internet Speed
20mb/s
Antivirus
MSE, malware bytes
Browser
Chromium(comodo dragon)

My Computer My Computer

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64-bit Windows 11 Pro for WorkstationsIntel i7-8700K OC'd to 5 GHz64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600...ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built custom
OS
64-bit Windows 11 Pro for Workstations
CPU
Intel i7-8700K OC'd to 5 GHz
Motherboard
ASUS ROG Maximus XI Formula Z390
Memory
64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
Graphics Card(s)
ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Sound Card
Integrated
Monitor(s) Displays
2 x Samsung Odyssey G7 27"
Screen Resolution
2560x1440
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1TB Samsung 990 PRO M.2,
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PSU
Seasonic Prime Titanium 850W
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Thermaltake Core P3
Cooling
Corsair Hydro H115i
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2 Gb/s Download and 100 Mb/s Upload
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Malwarebyte Anti-Malware Premium
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Google Chrome
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Logitech Z625 speaker system,
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HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
I try posting the 3 txt files, Event App, Event Sys and Hosts but the uploader gives me 500 internal server error

My SF_DD_MM_YYYY folder conatining the is too large?
 

My Computer My Computer

At a glance

Windows 7AMD Phenom(tm) II N870 Triple-Core Processor8gb installed only 3.74 usable(1) ATI Mobility Radeon HD 6550 (2) AMD M880G...
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7
CPU
AMD Phenom(tm) II N870 Triple-Core Processor
Motherboard
Hewlett-Packard 1640
Memory
8gb installed only 3.74 usable
Graphics Card(s)
(1) ATI Mobility Radeon HD 6550 (2) AMD M880G with ATI Mob
Sound Card
(1) AMD High Definition Audio Device (2) High Definition A
Screen Resolution
1366x768
Hard Drives
SATA Seagate ST9640320AS ATA Device 640gb 5400rpm
Internet Speed
20mb/s
Antivirus
MSE, malware bytes
Browser
Chromium(comodo dragon)
Let me know if this works
 
Last edited:

My Computer My Computer

At a glance

Windows 7AMD Phenom(tm) II N870 Triple-Core Processor8gb installed only 3.74 usable(1) ATI Mobility Radeon HD 6550 (2) AMD M880G...
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7
CPU
AMD Phenom(tm) II N870 Triple-Core Processor
Motherboard
Hewlett-Packard 1640
Memory
8gb installed only 3.74 usable
Graphics Card(s)
(1) ATI Mobility Radeon HD 6550 (2) AMD M880G with ATI Mob
Sound Card
(1) AMD High Definition Audio Device (2) High Definition A
Screen Resolution
1366x768
Hard Drives
SATA Seagate ST9640320AS ATA Device 640gb 5400rpm
Internet Speed
20mb/s
Antivirus
MSE, malware bytes
Browser
Chromium(comodo dragon)
I just got finished playing F.E.A.R., and it is a dx9 rendered, for about 30 minutes with no problem on medium-high settings.

The BSOD was happening when playing crysis 1, which I think is dx10
 

My Computer My Computer

At a glance

Windows 7AMD Phenom(tm) II N870 Triple-Core Processor8gb installed only 3.74 usable(1) ATI Mobility Radeon HD 6550 (2) AMD M880G...
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7
CPU
AMD Phenom(tm) II N870 Triple-Core Processor
Motherboard
Hewlett-Packard 1640
Memory
8gb installed only 3.74 usable
Graphics Card(s)
(1) ATI Mobility Radeon HD 6550 (2) AMD M880G with ATI Mob
Sound Card
(1) AMD High Definition Audio Device (2) High Definition A
Screen Resolution
1366x768
Hard Drives
SATA Seagate ST9640320AS ATA Device 640gb 5400rpm
Internet Speed
20mb/s
Antivirus
MSE, malware bytes
Browser
Chromium(comodo dragon)
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