Solved bsod in normal mode Page_Fault_in _Non_Paged_Area

[skidoz]

BCCode 50
BCP1 FFFFFFFFFFFFFFF3
BCP2 0000000000000000
BCP3 FFFFF8000355B93E
BCP4 0000000000000000

last 3 minidumps attached

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this:

• Click on the Start rb:
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION 
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff800035dadaa, fffff88002ab8e80, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObpLookupDirectoryEntry+16a )
---------------------------------
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes:  Defective hardware (particularly memory - but not just RAM), 
Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
BugCheck 50, {fffffffffffffff3, 0, fffff8000355c93e, 0}
Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1de )

 

[skidoz]

Thank you so much for your help, Tried to get the msinfo32 file but got this message "Can't Collect Information. Cannot access the Windows Management Information software. Windows Management files may be moved or missing."

 

[koolkat77]

OK
What antivirus are you using?

 

[skidoz]

Had AVG 2012 Free but it is also not able to be updated now. Norton Trial that came with machine still present as well. It is my daughters laptop. Cannot access many services such as Defragger and Windows Update. I have managed to get a Hijack This log if that is any help?

 

[koolkat77]

Please uninstall all stuff related to AVG and Norton. They are known to cause BSoDs.
Use free MSE, it's light weight and is most compatible with windows 7. Make a full scan once installed and updated

• Norton Removal Tool
• AVG | Download tools and utilities
• Microsoft Security Essentials - Free Antivirus for Windows

Then run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[skidoz]

Can't run sfc /scannow

Hi again,

Norton removal worked but Avg didn't. Cannot install MSE, Windows installer not running, Have tried starting service but still cannot install MSE. When attempting to run sfc /scannow I get message "Windows Resource Protection could not start the repair service. This is beginning to appear terminal! Thanks again for your help so far.

 

[koolkat77]

Follow this tutorial for SFC again

• http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

Try uninstalling AVG stuff with

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

 

[skidoz]

Hi,

Made a repair cd using another computer and ran sfc /scannow 3 times and found no violation. The BSOD has stopped, problem now is commands and some programs do not work. (could it be a problem with permissions?) Should I start a new thread in another category? Thanks

 

[koolkat77]

Yes you can but remove AVG also. Did you try with revo uninstaller?
Try the normal way from control panel

 

[skidoz]

I removed AVG using App remover. Cannot open anything from control panel at all.

 

[koolkat77]

To me you should do a repair install and things should be okay. Just don't install the stuff I listed earlier.
Did you take a back up of your stuff in from C drive?

 

[skidoz]

Hi, Thanks once again for help. I eventually reinstalled from recovery partition after backing up all documents and photos etc and started fresh. All problems now resolved. Deleted all Norton and now running MSE.

 

[koolkat77]

Thanks for the update. Keep us posted of the blue screens if they reoccur.

 

[koolkat77]

If the BSOD-s did not occur, please mark the thread as solved.

 

[skidoz]

Sorry I didn't mark it as I never really solved the prob, Just reformatted. will do so now. Thanks again.