BSOD in Toshiba Laptop with AMD Radeon Graphics

Loyal Desmond

New member
Local time
10:17 PM
Messages
2
Hello,

while playing games I have noticed my brother's laptop screen freezes, showing physical dumping reports.
it happened before but not as much as its happening today.

I cannot run my laptop in normal window mode. It only starts in "safe mode".
The message appears is as:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800A5EE4E0
BCP2: FFFFF88005507910
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\102713-30154-01.dmp
C:\Users\Sharif\AppData\Local\Temp\WER-119293-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt


I've collected all the necessary information as instructed in this forum. I dont have much technical knowledge. Please help me solve my problem.
 

My Computer My Computer

At a glance

Windows 64bitIntel(R) Core i7-3612QM CPU @2.10Ghz6.0 GBAMD Radeon HD 7670M
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 64bit
CPU
Intel(R) Core i7-3612QM CPU @2.10Ghz
Motherboard
Intel(R) 7 Series Chipest Family SATA AHCI Controller
Memory
6.0 GB
Graphics Card(s)
AMD Radeon HD 7670M
Hard Drives
Generic Flash Disk USB Device
Toshiba MK6475GSX
Antivirus
AVG 2013
Browser
Firefox, Google Chrome
Well, I used to play a lot games all together. Today I was trying Splinter Cell Blacklist. Unfortunately I could not even play for 5 mins and the bad thing just happened!
By the way I am using Windows 7 64 bit Home+AMD Radeon HD 7670M+6GB RAM+500GB HDD. In my laptop there are many installed games like Assassin's Creed III, Far Cry III, Call of Duty etc. Also I am using Clone Drive and software like AutoCAD 2013 (which I just uninstalled), MAtLAB etc.
Does it have anything to do with these? Or do I need to repair my OS?
I am really confused?
 

My Computer My Computer

At a glance

Windows 64bitIntel(R) Core i7-3612QM CPU @2.10Ghz6.0 GBAMD Radeon HD 7670M
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 64bit
CPU
Intel(R) Core i7-3612QM CPU @2.10Ghz
Motherboard
Intel(R) 7 Series Chipest Family SATA AHCI Controller
Memory
6.0 GB
Graphics Card(s)
AMD Radeon HD 7670M
Hard Drives
Generic Flash Disk USB Device
Toshiba MK6475GSX
Antivirus
AVG 2013
Browser
Firefox, Google Chrome
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