bsod ... keeps crashing after sleep mode

[wickedwendy]

not sure why ... shouldn't even be going into sleep mode

 

[richc46]

Welcome
Your reports point to your graphics driver, update at the company website
Dxgkrnl.sys file descriptionProductname:Microsoft® Windows® Operating System Description:DirectX Graphics Kernel Company:Microsoft Corporation

 

[wickedwendy]

still not working

i downloaded the latest video driver from acer and installed ... restarted and it still gives the same result ...

i have my power saver setup so that the screen dims and turns off after 5 minutes but for the hard drive to Never turn off (when plugged in)

after the screen dims and i go back the screen turns black ... i have to reboot and then when i get in i keep getting the same message

Windows has recovered from an unexpected shutdown```

 

[richc46]

Always send the reports when you get BSODs

 

[wickedwendy]

report?

 

[richc46]

As in your first post

 

[wickedwendy]

so each time i try something ... as in install a new driver ... keep running that piece of software and uploading the zip results to the forum??

sorry ... not in front of the computer and forget the name of the software

 

[richc46]

Just when you get new BSODs.
and
You can wait until you get several. The more we have the more clues we have. Its up to you.