Solved BSOD - laptop wont shutdown properly [SF logs attached]

[bluedoorsoftwar]

Hi all

My laptop is experiencing BSOD and the SF logs are attached. All I can really add is that the laptop is only a week old and is vanilla with only Win 7 64 bit installed with some, but not all, of the latest Windows Updates.

Any help would be really appreciated : )

Thanks!
Chris

 

[Golden]

fffff800`00b9c868  fffff880`053679dfUnable to load image \SystemRoot\system32\DRIVERS\e1d62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1d62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1d62x64.sys
 e1d62x64+0x279df

Driver Reference Table - e1d62x64.sys
Update the Intel adaptor driver by following the link above.

fffff800`00b9c520  fffff880`0725c400Unable to load image \SystemRoot\system32\drivers\NISx64\1404000.028\SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
 SYMNETS+0x5c400
fffff800`00b9c528  fffff880`0720db10 SYMNETS+0xdb10
fffff800`00b9c530  00000000`00000000
fffff800`00b9c538  fffff800`03491860 nt!IopTimerDpc
fffff800`00b9c540  fffff800`0329b44c nt!IopTimerDispatch
fffff800`00b9c548  fffff800`03491800 nt!IopTimerCount
fffff800`00b9c550  fffffa80`09b361c8
fffff800`00b9c558  fffff880`0cceb190Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\IPSDefs\20140324.002\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
 IDSvia64+0x9190

Uninstall Norton completely, and replace with MSE.

fffff800`00b9c4c8  fffff880`017d7248Unable to load image \SystemRoot\System32\DRIVERS\DzHDD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for DzHDD64.sys
*** ERROR: Module load completed but symbols could not be loaded for DzHDD64.sys
 DzHDD64+0x3248

Driver Reference Table - DzHDD64.sys
Update the Lenova HDD sleep mode driver from the link above, or uninstall the utility completely.

 

[bluedoorsoftwar]

Hi Golden!

Thank you so much for taking the time to investigate my problem and supply such detailed support. I really appreciate it.

I'm completing the steps in turn now, starting with Norton

Br
Chris

 

[Golden]

No problem - I'm off to bed in a minute, but I'll ask Arc to keep an eye on this