Solved BSOD launching Skype

[Zwazo]

I just received a Presario CQ57 with Windows 7 Ultimate from a friend. Whenever I click on Skype to launch it, I get a BSOD. I uninstalled Skype, then reinstalled; still the same problem.

The relevant files are attached. Thanks for your assistance.

 

[koolkat77]

Welcome.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

bcmwl664.sys Sat May 21 06:40:51 2011 (4DD70A13)
Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
Driver Reference Table - bcmwl664.sys

Rt64win7.sys Fri Jun 10 12:33:15 2011 (4DF1BAAB)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys

atikmpag.sys Tue Jul 5 20:32:21 2011 (4E132075)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Tue Jul 5 21:05:03 2011 (4E13281F)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

SynTP.sys Fri Oct 14 08:34:52 2011 (4E979FCC)
Synaptic Touch Pad Driver
Driver Reference Table - SynTP.sys

snp2uvc.sys Tue Nov 20 09:01:44 2012 (50AAF298)
Suyin USB 2.0 Webcam driver; also present in the HP HD Webcam [Fixed] driver package.
Driver Reference Table - snp2uvc.sys

To perform a clean install of a driver, follow this tutorial:

• How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Reduce items at start-up:

• How to Change, Add, or Remove Startup Programs in Windows 7

Perform a clean boot:

• How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• How to Repair Windows 7 System Files with System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• How to Run Disk Check in Windows 7

Keep is posted.

 

[Zwazo]

By the way, I also ran the chkdsk and the sfc /scannow tests; computer detected no issues.

 

[Zwazo]

I see there's a whole forum dedicated to drivers - let me tell you what I've done so far. I'm pretty sure everything installed properly, except I'll have to keep looking for a webcam driver, and I'm not sure about that Dell WLAN thing.

Broadcom 802.11g Network Adapter
-downloaded from the HP support site

Dell Wireless 1390 WLAN Mini-Card
Downloaded from the Dell support site (here)
When I ran that .exe file, it gave me "all files were successfully unzipped" (after prompting me earlier in the process to create a new folder to unzip them to)

ATI Video Driver (remove the Catalyst Control Center and only install the Display Driver)
Downloaded from the ADM support site; removed Catalyst Control Center per instructions.

Synaptic Touch Pad Driver
Downloaded from HP support site


HP High Definition(HD) Webcam Firmware)
Tried the file from the HP support site, received: this program didn't install correctly.
Tried to reinstall using "recommended settings"; "access is denied" flashes up in a box and then installer goes away.

Realtek:
Downloaded from Realtek support site.

 

[koolkat77]

Any update?

 

[Zwazo]

Sorry for the huge delay. I'm traveling through rural Haiti and things like Internet and electricity are luxuries...both for me and for the person I actually left this computer with. Anyway, according to him everything is working fine. Thanks so much for your help.

 

[koolkat77]

Thanks for letting us know.