BSOD leaving laptop on, or using Sleep Mode

x BlueRobot · Apr 30, 2013

You can install the free alternatives which have proven to be much stable and compatible with Windows 7, than other AV and Internet Security programs.

MSE is also recommended by our security experts on this forum, due to the points raised above, and the fact that MSE is much lighter in using system resources than many other AV programs.

mplummer37 · May 1, 2013

Here's a dump from today, after changes...

If anyone can take a look at it I'd greatly appreciate it.

x BlueRobot · May 2, 2013

Code:

[COLOR="Red"]BugCheck 9F[/COLOR], {3, fffffa8004d97060, fffff80000b9c3d8, [COLOR="SeaGreen"]fffffa8009e4ac60[/COLOR]}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys

Code:

0: kd> [COLOR="SeaGreen"]!irp fffffa8009e4ac60[/COLOR]
Irp is active with 5 stacks 3 is current (= 0xfffffa8009e4adc0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
[COLOR="Blue"]>[ 16, 2]   0  0 fffffa800805d050 00000000 00000000-00000000    
	       \Driver\athr
			Args: 00014400 00000000 00000004 00000002[/COLOR]
 [ 16, 2]   0 e1 fffffa8007bcfe10 00000000 fffff800032c9200-fffffa8004ab52e0 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8004ab52e0

Code:

0: kd> [COLOR="SeaGreen"]lmvm nvlddmkm[/COLOR] 
start             end                 module name
fffff880`060c8000 fffff880`06b73000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"]Fri Mar 15 01:37:00 2013[/COLOR] (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The same two drivers seem to causing issues, I would suggest checking if there is any physically wrong with the graphics card by using:

Graphics Card:

http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Warning

Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

Use the following program to monitor your hardware temperatures during the stress test:

CPUID HWMonitor

What is the driver version and timestamp of the Atheros driver on the Acer support page for your model?

mplummer37 · May 7, 2013

I did the stress tests, and my graphics card seemed to top out at 89 degrees. Here are the screenshots of the test and my temperature data.

Arc said:

The BSOD is caused by the Qualcomm Atheros AR5B97 Wireless Network Adapter Driver.

Code:

No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8008135050 00000000 00000000-00000000    
          *** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=athrx.sys"]athrx.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=athrx.sys"]athrx.sys[/URL]
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007b788d0 00000000 fffff80003312200-fffffa80047eff90 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80047eff90    

            Args: 00000000 00000000 00000000 00000000

But the driver is up to date.

Iwould suggest you to update it from RENESAS/NEC Drivers & Firmwares.

Arc said I should update it from there, and I did, is it possible that I downloaded the wrong one? I assumed it was the very first thing, NEC/RENESAS USB3 Controller (uPD720200 & uPD720200a) 2.1.39.0.

Should I ever update my Broadcom drivers?

Broadcom Drivers Download Center

I feel like in the recent past, when I updated many of my drivers to see if there was a problem, I never updated these. Just wanted to know if it could help.

x BlueRobot · May 7, 2013

The USB3 drivers are fine, I would update your Broadcom drivers just for good measure and to see if it makes any difference.

What is the model of your Acer?

mplummer37 · May 7, 2013

Acer Aspire 5750G-9821

About to update the Broadcom drivers.

Edit: The Broadcom installer needs to be paid for, and claims I have 19 out of date drivers. I think I'll just update that driver manually.

Edit2: http://www.atheros.cz/atheros-wireless-download.php?chipset=40&system=5

This is the first site that I have actually found a driver download on. The "Official" site won't allow me to download anything unless I pay for their product.

x BlueRobot · May 8, 2013

Okay, your Atheros driver is completely updated, have you tried this website for Broadcom?

Ethernet NIC Driver Downloads | Broadcom

View attachment 267200

The help link will enable you to find the correct driver.

mplummer37 · May 9, 2013

Thanks, I'm trying that now.

mplummer37 · May 9, 2013

I installed the new driver, although I'm starting to think that my wireless Atheros is still the problem, but I'll see what results from the driver update.

x BlueRobot · May 10, 2013

Okay, thanks for the update.

mplummer37 · May 10, 2013

I updated the broadcom and I still am getting BSODs. :\

x BlueRobot · May 10, 2013

Can you please upload the dumps using the SF Diagnostic Tool?

mplummer37 · May 13, 2013

Here you go, sorry I took so long. As a default, I'll try to upload new BSODs each time I change something.

For quite awhile, I have been unable to reconnect to wireless internet. Whenever I disconnect from wireless, and then attempt to reconnect, my wireless icon in the bottom right hand of my screen freezes, and nothing happens when I click on it. I also can't access internet options in any meaningful way. I'm guessing this still has something to do with my Atheros wireless internet.

I finally got to the right site (http://www.atheros.cz/), and am updating the newest driver for my hardware (Atheros AR5B97 Wireless). Hopefully this may solve my BSOD problems as well.

x BlueRobot · May 13, 2013

It does make sense your Wireless may be inaccessible or having problems, if your Atheros driver is outdated and also causing problems.

Code:

[COLOR="Red"]BugCheck 9F[/COLOR], {3, fffffa8004d6b060, fffff80000ba2748, fffffa8004f3a200}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : [COLOR="red"]athrx.sys[/COLOR]

It's another blocked IRP packet with the same driver.

mplummer37 · May 13, 2013

Just updated the driver last night, got a BSOD this morning (5/13/13). Maybe this one will have a different source of error...?

x BlueRobot · May 13, 2013

Code:

[COLOR="Red"]BugCheck 9F[/COLOR], {[COLOR="Blue"]3[/COLOR], fffffa8004d6b060, fffff80000b9c3d8, [COLOR="SeaGreen"]fffffa8004d53740[/COLOR]}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : [COLOR="Red"]athrx.sys[/COLOR]

The device object still seems to blocking any further IRP packets.

Code:

0: kd> [COLOR="SeaGreen"]lmvm athrx[/COLOR]
start             end                 module name
fffff880`05a24000 fffff880`05dfc000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: athrx.sys
    Image name: athrx.sys
    Timestamp:        [COLOR="red"]Tue Feb 19 08:22:29 2013[/COLOR] (51233645)
    CheckSum:         003B709E
    ImageSize:        003D8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

There are also two other possible causes I found within the raw stack text:

Code:

0: kd> [COLOR="SeaGreen"]lmvm iaStor; lmvm igdkmd64[/COLOR]
start             end                 module name
fffff880`01833000 fffff880`01bcd000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: iaStor.sys
    Image name: iaStor.sys
    Timestamp:        [COLOR="red"]Tue Apr 26 19:06:18 2011[/COLOR] (4DB7099A)
    CheckSum:         0008D1A1
    ImageSize:        0039A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
start             end                 module name
fffff880`0b437000 fffff880`0bfe1100   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR="Red"]Fri Jun 10 19:16:00 2011[/COLOR] (4DF25F60)
    CheckSum:         00BB2563
    ImageSize:        00BAA100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I also noticed some calls to the Hardware Abstraction Layer library:

Code:

fffff800`00b9ca78  fffff800`03012895 hal!HalpHpetClockInterrupt+0x8d
fffff800`00b9ca80  fffff800`03038460 hal!HalpKInterruptHeap+0x460
fffff800`00b9ca88  fffff800`00b9cb30
fffff800`00b9ca90  fffff800`03038460 hal!HalpKInterruptHeap+0x460

The driver is primarily used to communicate with the hardware connected to the motherboard, since the drivers have been updated, then I believe there may be motherboard issue or a CPU issue.

http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

Enable "Round off checking" before the test (see first post below tutorial).

mplummer37 · May 18, 2013

Sorry, been busy with finals.

I ran the test for 45 minutes and things seemed to stabilize. Max temperature was 90 Celsius, nothing seemed to fail.

x BlueRobot · May 19, 2013

90*C is very hot, have you checked inside the case for any dust or other debris which may have accumulated within the heatsinks, fans or the corners of the case?

mplummer37 · May 21, 2013

Yeah, it's very possible that my internal is decently dusty.

Also, something interesting has happened. I don't get BSODs when I'm at home. The difference being that I don't use my campus' wireless, and I often use my ethernet cable at college.

Maybe my ethernet cable and its drivers mess things up? Could it possibly be my college's wireless internet?

I don't know if I can call this solved yet, but it's certainly something.

x BlueRobot · May 22, 2013

Does it crash when using a wireless connection or a wired connection?

BSOD leaving laptop on, or using Sleep Mode

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