Solved BSOD multiple times. Caused by ntkrnlmp.exe.

[ndcaines]

Hi everyone,
I've had the BSOD 5 or 6 times today and I'm at a lost on how to fix it.
I've run the diagnostics and there's apparently nothing wrong.
I've run a virus scan with Malwarebytes and nothing.
I've tried to do a system restore however my system protection was turned off and so there were no restore points to load from.

I've download the Windows Driver Kit and looked at the dump files and it says that the problem is probably ntkrnlmp.exe. I, however, have no idea what to do with this information.

Any help you could offer would be wonderful!

 

[koolkat77]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[ndcaines]

View attachment 238492
Sorry about that, I thought I had attached the file!
I had another crash last night... I tried to turn on Microsoft Security Essentials.
I ran another full virus scan and a flash scan through Malwarebytes and nothing shows up.

 

[koolkat77]

You've missed one file:

Please upload your msinfo32.nfo file. To get this:

(1) Click on the Start rb:
(2) Type msinfo32 into the Search programs and files box
(3) When it opens, go to File, Save
(4) Save as msinfo32.nfo and save in a place you will remember
(5) Let it finish the process of gathering and saving the system info
(6) Right click the .nfo file, click send to compressed (zipped) folder
(7) Upload the .zip file here​

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.
BugCheck D1, {d, 2, 0, fffff88006a48d70}
*** WARNING: Unable to verify timestamp for mfefirek.sys
*** ERROR: Module load completed but symbols could not be loaded for mfefirek.sys
Probably caused by : mfefirek.sys ( mfefirek+1ad70 )

Do you have McAfee installed on your computer? It's known to cause BSODs, please uninstall it completely.

• McAfee Removal Tool - McAfee Uninstaller

MSE and Malware Bytes are a great combination. You'll be safe with those.
Go through this if you have time.

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

 

[ndcaines]

I did have McAfee installed on my computer. I’ve removed it and used the removal tool you suggested as well.
The SFC SCANNOW said that it did not find any integrity violations.
I ran the Disk Check, however the end screen went a little too fast for me to see anything. It said on start up that it was clean (althought I don't know if it was before that.)

I've attached the other file.

 

[koolkat77]

Thanks

Run disk check again if you want to.

Free up you're start-up, keep nothing except the antivirus:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Get the latest chipset/motherboard/integrated graphics drivers from this link:

• Intel Download Center

Keep us posted of further BSODs if any

 

[koolkat77]

Any re-occurrences of the BSOD-s? If not, you may mark the thread as "solved" below on the right corner of the page

 

[koolkat77]

Just another follow up.

Were the blue screen problems resolved? Did my suggestions help at all?

 

[koolkat77]

   Tip

• If your problem is solved please use the
  
  Mark this thread as solved link at the top of your thread or down on the left corner