bsod multiple times daily

[socrgy9]

hi, sorry if i'm not posting right. i saw the sticky at the top of this forum that give guidelines for posting, however, the app you are supposed to download and wait for up to 10mins to create a report and a new folder doesnt work. i waited for an hour and got nothing but another bsod in that time.

i did run a sys health report and will attach that.

so i've been upgrading my computer a bit recently, new ram, new graphics card, new processor, new psu, new cooling fan.

i'm having frequent system reboots and BSODs. ive read a lot of this may be solved by installing new drivers or checking for updates, but i'm unfamiliar with all of that stuff or how to do it.

i just need some help as this is getting really annoying as frequent as it is.

 

[ttran]

Have you run it as administrator? Otherwise you can try this:

Go to C:\Windows\Minidump and copy all of the dmp files to the desktop. Select all>right-click on one>Send to>New Compressed folder. Then attach the zip file to your next post by use of the paperclip icon in the advanced editor.

 

[socrgy9]

yea i tried running as administrator :/ that was what i was doing when nothing happened. i found the minidump folder and i've attached the files.

 

[ttran]

I suspect that BitDefender is the cause for these BSODs, third party antivirus are notorious BSOD causes. Please remove Bitdefender/Bull Guard for testing
How to uninstall BitDefender
BullGuard Antivirus, Antispyware, Firewall, Spamfilter, Backup and Support - all the security you need in one package!

There are exception codes that indicate memory corruption, Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

BUGCHECK SUMMARY:

BugCheck 1, {773802aa, 0, ffff0000, fffff88008e48ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------
PROCESS_NAME:  [COLOR=Red]vsserv.exe[/COLOR] <---Bitdefender/Bull guard

BugCheck 1000007E, {ffffffffc0000005, fffff80002f7c4fc, fffff880031b6988, fffff880031b61f0}

Probably caused by : ntkrnlmp.exe ( nt!CmpRemoveKeyHash+4c )

Followup: MachineOwner
---------
BugCheck 3B, {c0000005, fffff80002fb256d, fffff880057d4750, 0}

Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1dd )

Followup: MachineOwner
---------
BugCheck A, {28, 2, 0, fffff80002cc5410}

Probably caused by : memory_corruption ( nt!MiFindNodeOrParent+0 )

Followup: MachineOwner
---------
BugCheck 24, {1904fb, fffff88006846bc8, fffff88006846430, fffff80002dab000}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+174 )

Followup: Pool_corruption
---------

If you need alternative protection while not having Bitdefender or Bull guard, you can try MSE, it is known for BSODs free
http://www.microsoft.com/security_essentials

Regard,

Tuan

 

[socrgy9]

thanks tuan. ill get right on to this and let ya know how it goes

 

[socrgy9]

i don't have bit defender. that links says to uninstall using the control panel/add-remove programs. it doesnt show up for me and ive never heard of the program before

i am using AusLogics antivirus. it's always popping up with some error report message and restarting its self

 

[ttran]

Yes, the file I indicated in the bugcheck can be the same for many antivirus program and if it belong to AusLogic, then please remove it. Stop code 7E which you see above, as well as exception code c00005 with stop code 3B, are potentially caused by third party antivirus software. Please safely remove it from your system
Removing Software - Tips on How to Uninstall Programs Properly

 

[socrgy9]

so which program will not cause bsod's if i cannot use auslogics, bullguard? or MSE?

 

[ttran]

Please use Microsoft Security Essential, it is free and known for BSODs free. I'm using it and It's great. You can other use AVs later in the future, but for now, we have to get it done so that we can get to different issue

 

[socrgy9]

ive deleted auslogics antivirus and installed MSE. while running the first scan with MSE i got another bsod...which turned into 2 back to back. the second happend as i was about to log onto windows after the first. im attaching all files from the minidump again as it has happened several more times.

also i havent yet been able to run the memtest. ill have to get to it when i come back from work.

 

[ttran]

While I'm reading DMP, can you please perform http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[socrgy9]

i talked to a buddy of mine at work. he reminded me that i recently installed a new processor and may need to check on driver information. could this be the problem? i google searched and managed to remove the drivers for my old processor.

i apologize for forgetting this until now. i had originally posted about it, but forgot when i reposted a new thread after seeing the posting guidelines.

 

[socrgy9]

ok, so i have had more crashes since i came home. i'm attaching the latest ones. i was able to run the sfc /scannow and i'm including a snippet of that as well. the folder the scan refers to should also be in the zipped folder with the dump files.

the amount of bsods is getting rediculous. i really need help

 

[ttran]

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Please do that, the stop code 50, hardware was blamed

Where do you get the copy of window 7? Did you download it or buy it from store? If window is unable to fix the file, the only option is to do a repair install or might be a clean install. But If the problem is due to hardware, perform repair install or clean install will not help. So let's test the ram first

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner
---------
BugCheck 3B, {c0000005, fffff80002def90d, fffff88007e241d0, 0}

Probably caused by : win32k.sys ( win32k!AllocThreadBufferWithTag+24 )

Followup: MachineOwner
---------
BugCheck 3B, {c0000005, fffff80002cccb16, fffff88007a4cb60, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExAcquireRundownProtectionCacheAwareEx+26 )

Followup: MachineOwner
---------
BugCheck 50, {fffff5000d99e8e6, 0, fffff80002c84995, 7}


Could not read faulting driver name
Probably caused by : hardware ( nt! ?? ::FNODOBFM::`string'+40e4b )

Followup: MachineOwner
---------

 

[Jonathan_King]

Hmm...the dumps do not point to a specific cause, unfortunately. However, I wonder if is your graphics card causing the problem. Please update your out-dated ATI drivers: Graphics Drivers & Software

Also, remove AVG with this tool: http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Aug  5 06:39:57.471 2010 (UTC - 4:00)
System Uptime: 0 days 0:34:11.172
BugCheck 3B, {c0000005, fffff80002cccb16, fffff88007a4cb60, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExAcquireRundownProtectionCacheAwareEx+26 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Aug  5 06:05:04.588 2010 (UTC - 4:00)
System Uptime: 0 days 0:07:38.899
BugCheck 50, {fffff5000d99e8e6, 0, fffff80002c84995, 7}
Probably caused by : hardware ( nt! ?? ::FNODOBFM::`string'+40e4b )
BUGCHECK_STR:  0x50
PROCESS_NAME:  explorer.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Aug  5 05:56:28.605 2010 (UTC - 4:00)
System Uptime: 0 days 0:11:36.917
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Aug  5 06:47:12.103 2010 (UTC - 4:00)
System Uptime: 0 days 0:06:26.804
BugCheck 3B, {c0000005, fffff80002def90d, fffff88007e241d0, 0}
Probably caused by : win32k.sys ( win32k!AllocThreadBufferWithTag+24 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  sidebar.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[socrgy9]

the copy of windows 7 was preinstalled on a prebuilt system i bought from the store. i've since been upgrading hardware - psu, graphics card, ram, cpu.

i tried the iso program and file, but the program would install and then i couldnt find it.

 

[ttran]

i tried the iso program and file, but the program would install and then i couldnt find it.

Sounds like you are unsure how to do it. Please follow this instruction Memory Diagnostics

Also, please uninstall AVG as JK suggested, I forgot to mention it earlier (Not sure If I saw it first time, did you just installed it).

 

[socrgy9]

how do i remove the old driver before i install the new one for the graphics card?

 

[Tews]

Use driver sweeper to remove the old driver

 

[socrgy9]

ok, thanks everyone for help thus far. i installed avg cuz several buddies at work reminded me of it and i've used it before.

i removed AVG the way recommended.
i installed MSE.
i removed the old ati graphics card drivers and installed the new ones.
i ran memtest successfully finally. - on that note, i only ran through 2 passes, both without errors, but i have other work to do and needed my computer. i highly doubt my ram is the problem. my system is only 2 months old and my ram is only 1 month old within the 2 that i've had the system. 2x4gb sticks takes roughly 2&1/2 hrs to complete 2 passes. but i'm pretty sure thats not the problem.

the graphics drivers seem to be helping lessen the frequency of bsod so far, i will post if more come around.

still if anyone can gather anything from those dump files i'd really appreciate it.

thanks for all help so far. ill be sure to rep when problem is fixed

***sorry, i keep forgetting to mention that i recently replaced the processor. all my system specs are up to date. i think i removed the drivers from the old processor, not sure tho. but the new processor didnt come with any software so i don't know if i have the right drivers for that or if i need to download something else***