bsod need correct symbols

[seubanks]

I have got multiple bsod and mini dumps, using windbg but gives incorrect symbols message, I have installed both 64 bit and 32 bit . get same.

 

[zigzag3143]

I have got multiple bsod and mini dumps, using windbg but gives incorrect symbols message, I have installed both 64 bit and 32 bit . get same.

Hi and welcome

What OS are using?

 

[seubanks]

my dmp files

i zipped my files and uploaded them if it will help

 

[seubanks]

Windows 7 64 bit home on a asus g60 Laptop

 

[usasma]

Debug analysis how to: WinDbg Analysis Report

It looks like the problem is asdsm.sys - an Asus Data Security Manager Driver
You can get it here: ASUSTeK Computer Inc.-Support- download_item_mkt
under the Utilities section look for ASUS Data Security Manager Utility

Also, please update these older drivers:

ASMMAP64.sys Sun Feb 04 14:52:56 2007
motmodem.sys Mon Jun 18 15:30:22 2007
sncduvc.SYS  Mon Dec 29 04:14:26 2008

 

[seubanks]

thankyou, usasma. I did update all you said. I just uninstalled asus data manager and so far so good. I did view your post and setup the signatures path and all worked well. thanks so much