Solved BSOD Netio.sys, tcpipreg.sys

[1chaoticadult]

Hi. I am currently getting a bsod while shutting down Windows 7. I have tried updating drivers, removing security software and I even formatted and restored back to factory settings, then reinstalled all the software I use. Trying to pinpoint whats causing my issue. My laptop is about a month old. Thanks for any help given.

Laptop specs:
i5 2430m
16GB RAM
Nvidia 525m / Intel HD Graphics
Windows 7 Home Premium SP1

WhoCrashed shows the following:

[FONT=Segoe UI, Arial]Crash Dump Analysis [/FONT]
[FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump[/FONT]

[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
[/FONT][/FONT]

[FONT=Segoe UI, Arial]On Tue 2/21/2012 11:00:58 PM your computer crashed
crash dump file: C:\Windows\Minidump\022112-19141-01.dmp
uptime: 00:24:20
This was probably caused by the following module: [FONT=Segoe UI, Arial]tcpipreg.sys[/FONT] (Unloaded_tcpipreg.sys+0xB1A0)
Bugcheck code: 0x50 (0xFFFFF8800AD8D1A0, 0x1, 0xFFFFF880014FF3DA, 0x0)
Error: [FONT=Segoe UI, Arial]PAGE_FAULT_IN_NONPAGED_AREA[/FONT]
file path: C:\Windows\system32\drivers\tcpipreg.sys
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: TCP/IP Registry Compatibility Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: [FONT=Segoe UI, Arial]tcpipreg.sys Microsoft Corporation PAGE_FAULT_IN_NONPAGED_AREA[/FONT]


[/FONT]

[FONT=Segoe UI, Arial]On Tue 2/21/2012 11:00:58 PM your computer crashed
crash dump file: C:\Windows\memory.dmp
uptime: 00:24:20
This was probably caused by the following module: [FONT=Segoe UI, Arial]netio.sys[/FONT] (NETIO!PtCreateTable+0x9A)
Bugcheck code: 0x50 (0xFFFFF8800AD8D1A0, 0x1, 0xFFFFF880014FF3DA, 0x0)
Error: [FONT=Segoe UI, Arial]PAGE_FAULT_IN_NONPAGED_AREA[/FONT]
file path: C:\Windows\system32\drivers\netio.sys
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: Network I/O Subsystem
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
[/FONT]

 

[panais]

Hi.


Remove COMODO Internet Security from your system.



Download and install Microsoft Security Essentials with windows firewall enable.



You can also use this http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627



Finish and post back.

 

[1chaoticadult]

bsod still occurs on shutdown.

 

[panais]

In your crash\bsod minidump i can see this

cmdguard.sys        fffff880`0153c000    fffff880`015cd000    0x00091000    0x4f15d1ed    17-Jan-12 9:54:21 μμ

This is the COMODO Firewall Pro Sandbox Driver.


If you already uninstalled comodo then,


Use this to clean any fragments.


CIS Clean-up Tool.zip

 

[1chaoticadult]

OK will do

 

[1chaoticadult]

After running CIS Cleanup tool, same results BSOD on shutdown.

 

[panais]

Upload the new crash\bsod minidumps.

 

[1chaoticadult]

Ok, here is the latest minidump

 

[writhziden]

Dell Wireless 5620 EVDO-HSPA Mobile Broadband Mini-Card would be a good start. Your current driver is outdated and pre-Windows 7.

qcfilterdl2k	fffff880`08a19000	fffff880`08a1a900	Tue Jul 07 17:45:31 2009 (4a53de1b)	0000a46b		qcfilterdl2k.sys

 

[1chaoticadult]

Unfortunately the driver in the link you pointed to is already installed on my laptop.

 

[writhziden]

What happens if you turn off your network adapters? Can you shut down?

Also, see if you can http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html and determine if it is an application causing the conflict.

 

[1chaoticadult]

Actually what happens is this. If I try to shut down Windows 7, I get to the shutting down screen and then I get the bsod. Disabling network adapters didn't help, same result.

 

[writhziden]

What antivirus originally came with the system, and how did you remove it?

 

[1chaoticadult]

Mcafee SecurityCenter and I removed it from program and features. Then I ran their uninstaller to clean up any remnants.

 

[writhziden]

Alright, that rules that out. It is possible you have corrupted network adapter drivers. Download all the latest network adapter drivers for your system from Drivers and Downloads | Dell [United States]. Restart the computer using the http://www.sevenforums.com/tutorials/666-advanced-boot-options.html to get into http://www.sevenforums.com/tutorials/69585-safe-mode.html and uninstall all network adapters as follows.

1. Click Start Menu
2. Right Click My Computer/Computer
3. Click Manage
4. Click Device Manager from the list on the left
5. Expand Network Adapters
6. For all adapters:
   • Right click the device
   • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
   • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
7. Install the latest drivers for each device.

Alternatively:

1. Login as an adminstrative user.
2. Click Start Menu
3. Click Control Panel
4. Click Hardware and Sound
5. Click Device Manager (the last link under Devices and Printers)
6. Expand Network Adapters
7. For all adapters:
   • Right click the device
   • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
   • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
8. Install the latest drivers for each device.

 

[1chaoticadult]

Already I give this a try.

 

[writhziden]

Do the following to check for corrupted files on your system. I realize the system has been reset to the factory image, but it is a good idea to make sure, anyway.

• Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
  
  
  
• Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

I also still think it is worth trying to http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html to see if it is an application conflict.

 

[1chaoticadult]

Already tried a clean startup earlier.. Working on the other things currently.

 

[writhziden]

Alright, good to know. When you reverted to the factory image, did you have any trouble shutting down from the get go, or did it develop after installing updates/programs/drivers/etc.?

 

[1chaoticadult]

No problem shutting down when I restored the factory image initially. SFC didn't find any integrity violations.