Solved BSOD - Not sure of issue, DM log fire attached

[ZhadowZ]

I am not 100% what is causing my issues, I am pretty sure it is my very bad used GPU that is doing it.
It happens randomally during gaming (Not even intensive gaming). Watching Netflix. Playing Solitaire.

Never happens on a shut down, or restart, or just when doing nothing. Its usually when something visual happens.

Hopefully I get an answer soon, I plan on purchasing the 960 this week if it comes out and then very very soon as well upgrading to the i7 (If needed). So I want to fix this issue before doing all of that.

 

[ZhadowZ]

By the way, this has been happening for like 6 months. Just randomly started happening.

 

[ZhadowZ]

So I am running AVG Tune Up and AVG 1 Click Maintanance because I trust AVG.
And about to run MalwareBytes.

And it said one of my devices was not up to date.
What the heck is this.

Edit: I got this removed, AVG, and Malwarebytes were not finding or fixing it, I had to run computer in Safe Mode and use something called Junkware Removal Tool was suggested to me on TomHardware.
Originally I tried to run JRT and my PC crashed, I BSOD during the process. So I opened in Safe Mode and ran it and it was removed.

I am wondering and hoping that this was my BSOD issue and now I have resolved it!

 

[ZhadowZ]

Anyone? I notice other threads are being looked at but this one is near the bottom now.

 

[Layback Bear]

Are BSOD experts are very busy.

I did notice this from you post #2

By the way, this has been happening for like 6 months

Now your in a hurry.

I'm not a BSOD expert so I don't analyze logs.

I did notice this from post #3. I do not recommend using them or any other Tuneup program.
Windows 7 does not want or need tuneup programs.

So I am running AVG Tune Up and AVG 1 Click Maintanance because I trust AVG.

I wouldn't worry a bunch about what post get answered before yours. It's not like they cut ahead of you in the school lunch line.

When the proper member sees your post and has the time you will get taken care of.
Bear in mind that all helping members donate their time and expertise. Our help is free.

 

[ZhadowZ]

I have 2 dumpfiles that popped up for WinDbg
--------------------------------------------------------------------------

Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\011915-22838-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`03065000 PsLoadedModuleList = 0xfffff800`032a86d0
Debug session time: Mon Jan 19 01:49:24.138 2015 (UTC - 6:00)
System Uptime: 0 days 0:08:51.652
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {ffffffff8b491773, 1, fffff880012ab832, 5}


Could not read faulting driver name
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonCreate+210b )

Followup: MachineOwner
---------


--------------------------------------------------------------------------------------



Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\012015-29406-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`03007000 PsLoadedModuleList = 0xfffff800`0324a6d0
Debug session time: Tue Jan 20 12:33:00.586 2015 (UTC - 6:00)
System Uptime: 0 days 0:05:53.115
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffffff8948104a, 2, 0, fffff880040a5ede}

*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
Probably caused by : hardware ( usbfilter+1bf5 )

Followup: MachineOwner
---------

 

[ZhadowZ]

Edited. Added 2 WinDbg logs ^

 

[Golden]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[ZhadowZ]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My first post had one already uploaded.
But I just ran it again, and here is a fresh one.

 

[Golden]

Many of your chipset and OEM drivers haven't been updated and appear to be date around 2010 - you need to methodically update all your chipset and device drivers.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffffff8948104a, 2, 0, fffff880040a5ede}

*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
Probably caused by : hardware ( usbfilter+1bf5 )

Followup: MachineOwner
---------

2: kd> lmvm usbfilter
start             end                 module name
fffff880`06fe3000 fffff880`06ff2000   usbfilter T (no symbols)           
    Loaded symbol image file: usbfilter.sys
    Image path: \SystemRoot\system32\DRIVERS\usbfilter.sys
    Image name: [COLOR="red"][B]usbfilter.sys[/B][/COLOR]
    Timestamp:        Wed [B][COLOR="Red"]Dec 15[/COLOR][/B] 21:04:49 [B][COLOR="red"]2010[/COLOR][/B] (4D0899C9)
    CheckSum:         00015056
    ImageSize:        0000F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update the AMD USB filter drivers - see link below:
Driver Reference Table

fffff880`0b707148  00000000`4944494f
fffff880`0b707150  fffffa80`0923e100
fffff880`0b707158  fffff880`00e155f7Unable to load image \SystemRoot\system32\DRIVERS\AiChargerPlus.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [B][COLOR="red"]AiChargerPlus.sys[/COLOR][/B]
*** ERROR: Module load completed but symbols could not be loaded for AiChargerPlus.sys
 AiChargerPlus+0x5f7
fffff880`0b707160  fffffa80`08b73450
fffff880`0b707168  fffffa80`07103010
.
.
fffff880`00e15000 fffff880`00e16e00   AiChargerPlus T (no symbols)           
    Loaded symbol image file: AiChargerPlus.sys
    Image path: \SystemRoot\system32\DRIVERS\AiChargerPlus.sys
    Image name: AiChargerPlus.sys
    Timestamp:        Mon [B][COLOR="red"]Nov 08[/COLOR][/B] 17:18:26 [B][COLOR="red"]2010[/COLOR][/B] (4CD79D3A)
    CheckSum:         00005A96
    ImageSize:        00001E00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Uninstall the ASUS Charger utility....early versions were a well-known cause of BSOD's.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {ffffffff8b491773, 1, fffff880012ab832, 5}


Could not read faulting driver name
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonCreate+210b )

Followup: MachineOwner
---------

Check your hard disk for mechanical errors by running the LONG test using the DOS version of SeaTools:
http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

Recommendations:
1. Uninstall that AVG crap if you haven't already - all they produce now is bloated rubbish that stuff's systems up. They have't produced anything good in the last 5 years.
2. Replace MaCrappy with MSE - MSE never BSOD's, and having MaCrappy installed is worse than having a virus
3. Uninstall Daemon Tools Lite - its a well known cause of BSOD's

 

[ZhadowZ]

I already updated my USB Driver just like 1-2 hours ago as I saw that in that WinDbg.
(Hopefully they are up to date, got them from AMD site)

Asus Charger Utility, I cannot seem to find in my Programs, is that Asus SmartDoctor?

Already removed a list of programs, Daemon, Bit, and about 12 others. Just to clean things up.

Will run that test as soon as possible. But I do not have a CD burner.
And "Pen drive" ? I have an External 250GB HD will that work?

Edit: I will download the stuff on my friends laptop and make a CD. I do not want to have the chance of corrupting my External plus thats what my Backup is on.

 

[Golden]

Asus Charger Utility, I cannot seem to find in my Programs, is that Asus SmartDoctor?

Could be - a safe bet is to uninstall all the ASUS application software.

 

[ZhadowZ]

I am not able to get a Long Test to complete. The farthest I was able to get it to go was 50% and then it stops and near the top of the screen I get some like Green over black text that looks like error codes. (Will try to upload a picture from my phone to PC after work).

I was able to complete a short test and it passed.

 

[Golden]

Take s photo of the Long Test results and upload here so we can confirm it.

 

[ZhadowZ]

I uploaded an attachment of a photo.

My phone is horrible, but look near the top at the Green text or black background.

That happened at about 25% so I reset my PC and then it happened again at about 50%.

So I ran a Short Test and it passed. But have not tried another hard test because I don't want to keep reseting my PC during it if its not good on my PC.

 

[ZhadowZ]

Have not had a BSOD in the last 24 hours but something weird did occur.

I was playing Hearthstone (Very low end game) and watching Netflix.

And the game/netflix started turning weird colors, green, purple, etc. And finally crashed.
It popped up and said a Crash Report had been added to XXX.

Here is a the folder it created in a WinRar.

I have been planning on buying a new GPU, should I wait to buy one and get this problem fixed first? Could it be a GPU problem? I had people telling me it could be my PSU (but I highly doubt it is)

 

[Golden]

************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Machine Name:
Debug session time: Fri Jan 23 22:36:48.000 2015 (UTC + 10:30)
System Uptime: not available
Process Uptime: 0 days 0:00:04.000
................................................................
.........................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(56c.588): Integer divide-by-zero - code c0000094 (first/second chance not available)
eax=00000000 ebx=1cb221b0 ecx=00000008 edx=00000000 esi=1cb22170 edi=002f3b88
eip=77c00c42 esp=002f3848 ebp=002f3858 iopl=0         nv up ei pl zr na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
ntdll!NtGetContextThread+0x12:
77c00c42 83c404          add     esp,4
0:000> .ecxr
[B][COLOR="Red"]Unable to load image C:\Program Files (x86)\Hearthstone\Hearthstone.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Hearthstone.exe[/COLOR][/B]
*** ERROR: Module load completed but symbols could not be loaded for Hearthstone.exe
eax=00000000 ebx=00000000 ecx=00000008 edx=00000000 esi=03686be8 edi=00000007
eip=0187aab5 esp=002f91c0 ebp=002f91e0 iopl=0         nv up ei ng nz ac pe cy
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
Hearthstone+0x58aab5:
0187aab5 f7fb            idiv    eax,ebx

Try reinstalling Hearthstone.

 

[ZhadowZ]

Okay I will. Was still weird because I had to restart my PC because after that happened nothing would load.


But what do I do about the Seatools Hard Test issue? Do I try to run it again and hope it doesnt freeze/stop?

And is it safe for me to order my GTX 970/i7

 

[ZhadowZ]

Hard Test stopped again, 43%.

I cannot seem to get it to finish. I started it and left for dinner and came home to it froze on 43 with the same problem as posted in the picture above.

 

[Golden]

Sorry, the text isn't clear enough to make out. I'll get someone else to have a look, but in the menatime please back up any user files on that disk just in case.