Solved BSOD ntoskrnl.exe , All the Time !! Crash Address ntoskrnl.exe+80640

[seanmir]

Jan 2014
//-------------------------------------------
How to Solve :
1- I've uninstalled my windows and recover my laptop with recovery DVD to it's original factory state.(original windows )
2- Never installed Norton internet security again , I'm using Microsoft Security Essentials now.
3- Updated my Graphic Card Driver , Intel Wifi Driver , Sound Card Driver And some other drivers ...
It's been two months now with no BSOD ... Thanks to dear Arc and gregrocker
Thank you guys :grouphug:
//-------------------------------------------
Oct 2013
//-------------------------------------------
Hi guys , It's almost a year that I have problems with BSODs , it use to be Atikmdag BSOD but I solve that with updating my Graphic card Driver and Changing Atikmdag.sys file in Windows System32 folder. But now it's about 3 months that I get ntoskrnl.exe BSODs !! in lot's of situations !! Web surfing , Windows log on , Working with Unity , Working with files and ... Really lot's of Times , Even in Safe Mode with Networking !! I guess it's because of my Network driver because I got BSOD in Safe Mode with Network but I never got a BSOD in normal Safe mode , BTW I dunno how to solve it !!

Please Help me , these BSODs are sooooooooo annoying

Here is my System Specs :
It's Msi GX640
CPU : Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz
Main : MICRO-STAR INTERNATIONAL CO., LTD MS-1656
Bios : BIOS Date: 09/23/09 11:58:43 Ver: 08.00.10
Memory : 4.00 GB
HDD : ST9500420AS ATA Device
Sound Card : (1) AMD High Definition Audio Device (2) High Definition Audio Device
Graphic : ATI Mobility Radeon HD 5800 Series - 5880 1GB GDDR5
OS : Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

it's weird that I've finished writing this without a BSOD !!!!

Here is the Zip file Created with SF Diagnostic Tool :

 

[Arc]

fffff800`00b9cc48  fffff880`010b75fcUnable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 sptd+0x4b5fc

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Alcohol 120% at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Next uninstall Virtual CloneDrive, as vclone.sys is as fatal as SPTD.sys, too.


After doing these two, report the situation back.

 

[seanmir]

Thank you so much , There is no BSODs anymore , but I'm gonna wait for some days to make sure of it if any BSOD happens again I will report it here .

Thanks again

 

[Arc]

OK, take your time

 

[seanmir]

Hey guys, I just got another BSOD !
Here is my Info :

 

[seanmir]

4 More BSODs while playing !!
Every single game will cause BSOD , after a minute or two

Here is the files :

 

[Arc]

Wifi driver is failing here.

fffff800`00b9c1d8  fffff880`05460679Unable to load image \SystemRoot\system32\DRIVERS\netw5v64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=netw5v64.sys"]netw5v64.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=netw5v64.sys"]netw5v64.sys[/URL]
 netw5v64+0x1ef679

Yours is Intel(R) WiFi Link 5100 AGN. Download and install Intel® PROSet/Wireless Software and Drivers for Windows which works with Intel® WiFi Link 5100 products.

What is the keyboard/mouse you use? If those need any driver (I am not sure) update those too. And, how old the mouse is?

Let us know upto that point.

chipset+bios
​

 

[Arc]

For the game crashes, those are display failure, apparently, and you need to update the display driver.

But an old laptop should not be a nice and safe gaming platform by its own virtue. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

 

[seanmir]

It's a Msi mouse bundle with Laptop itself , there is a CD Driver for the mouse , should I have to install it ?
Should I update My Display driver too ?
I will install Intel wifi driver and check my Laptop heat with that program.
I will report it as soon as possible.
Thanks for your replies man

 

[Arc]

You must to update the display and network drivers. It would be the best if you can update the chipset driver from MSI's website. I tried to search spoviding your model name in MSI's site, but as I am not very aware of that site, I failed to find any. You must have a better luck there

About the mouse, I would suggest you to use any other one as a test basis at least.

 

[seanmir]

Hey man , I've Installed Intel wifi Driver (from Laptop DVD Driver itself) , And I'm just using touch pad instead of mouse to test that thing !!:huh: I run Speccy and here is an image from summary tab (my normal usage , not gaming) :

ps. I didn't update my Display Driver yet ! Should I get the driver from AMD website OR Msi ? Msi website still have 2008 Driver I guess !!

 

[Arc]

You can see that the computer is seriously overheating, and it must to crash if it runs a minimum stressful operation like gaming. Before any real damage, get it serviced.

Get the air vents and fan grills cleaned, and re-apply the thermal paste.



Let us know when it all are done.

About the drivers, teh drivers available in the disc or with MSI ... all are old drivers. You need to get them from respective hardware manufacturer's sites.

 

[seanmir]

I've just clean my Laptop , but Thermal paste is not my work , I can't open cooling system at all I just cleaned it's Fan with Hairdryer (On Cool for sure ) and I guess it's now more better , Here is the summary from Speccy : (It was a little shocking for me !!! :shock

 

[Arc]

Looks good; but as the thermal paste is not your work (it is not most of our work), I suggested you to get a servicing done.

Anyway, you may observe the situation, how it is running now.

 

[seanmir]

I played CIV V without a mouse NO BSOD !! I dunno if it's because of Heating or Mouse itself !! Or wifi driver that I just installed !! After playing , Speccy summary was about 72c for Display, 68c for Motherboard and 67c for CPU , but after a 5 min it just backs to normal !! It's weird for me !! :huh:
Anyway it's looks good right now , I wanna install Mouse driver (I've just find it's CD Driver !) and attach mouse again for testing it ... I will report the situation as soon as possible.

thanks a lot man

 

[seanmir]

It's been a day that I've attached my mouse (after installing it's driver) and Till now there is no BSOD I even played Civ V with mouse for about an hour and No BSOD. But I'm still in Debug mode D), waiting for a BSOD !! If any happens I will report it here for sure.

Thank you so much man

 

[Arc]

I suggest you to observe the situation for at least one week.

 

[seanmir]

I guess there is no need to wait for one week !! I just got 5 BSODs it happens while Web surfing , windows log on , and while deleting some files !!! (all 5 in 15 min !!)

Here is the info : (It's just gonna drive me crazy !!)

PS. the only thing that changed today is my Laptop Cool Pad !!!

 

[Arc]

TWO OF MY PREVIOUS SUGGESTIONS ARE NOT TAKEN AT ALL.

First of all, Alcohol 120% is still present there.

StarWind AE Service    StarWindServiceAE    Stopped    Disabled    Own Process    c:\program files (x86)\alcohol soft\alcohol 120\starwind\starwindserviceae.exe    Normal    LocalSystem    0

Start Menu\Programs\Alcohol 120%    Public:Start Menu\Programs\Alcohol 120%    Public

Next, the last 5 crash dumps are like a paradox. So much mismatch ... so much dissimilarity .... one indicates to virus infection or storage malfunction.

fffff800`063b09a8  fffff880`012d7e32 ataport!IdeTranslateCompletedRequest+0x236
fffff800`063b0a38  fffff880`012de313 ataport!IdeStartNextDeviceRequest+0x16b
fffff800`063b0a68  fffff880`0130aac1 PCIIDEX!AtaPortCompleteRequest+0x21
fffff800`063b0aa8  fffff880`012ea1a0 ataport!WPP_MAIN_CB
fffff800`063b0ad8  fffff880`012e0805 ataport!IdeProcessCompletedRequests+0x4d5
fffff800`063b0b58  fffff880`012e02eb ataport!IdeSeverCompletedList+0x1b7
fffff800`063b0b98  fffff880`012e0ab9 ataport!IdeGetInterruptState+0x39
fffff800`063b0c08  fffff880`012e0104 ataport!IdePortCompletionDpc+0x1a8

Scan the system for possible virus infection with the following programs; not with your installed Norton.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Do some Disc checks.

1. Reseat the sata and power.
   
   
2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
3. Seatool for dos: SeaTools | Seagate download
   Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

One indicates to Mouse failure.

fffff800`00b9c420  fffff880`08b96250 mouhid!WPP_ThisDir_CTLGUID_MouHidTraceGuid+0x30
fffff800`00b9c428  fffff880`08b96250 mouhid!WPP_ThisDir_CTLGUID_MouHidTraceGuid+0x30
fffff800`00b9c5c0  fffff880`08b96250 mouhid!WPP_ThisDir_CTLGUID_MouHidTraceGuid+0x30
fffff800`00b9c5c8  fffff880`08b96250 mouhid!WPP_ThisDir_CTLGUID_MouHidTraceGuid+0x30
fffff800`00b9c728  fffff880`08b9209c mouhid!WPP_RECORDER_SF_+0x94
fffff800`00b9c7b8  fffff880`08b93cd1 mouhid!MouHid_ReadComplete+0x6f5
fffff800`00b9c7e0  fffff880`08b96250 mouhid!WPP_ThisDir_CTLGUID_MouHidTraceGuid+0x30

How old the mouse is? Replace it with another one, at least as a test.

One indicates to display failure.

fffff880`027921f8  fffff880`05de0d66Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0xf6d66

The driver is old enough. Update your ATI/AMD display driver to the latest WHQL.
You can get it from the link in our forum, http://www.sevenforums.com/graphic-...alyst-video-driver-windows-7-a.html#post17671, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.

During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

One indicates to the network driver that we already updated, at least I suggested.

fffff880`0331b1b0  fffff880`06b342c0Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
 NETw5s64+0x2fa2c0

Well!!! Extremely well!!! This suggestion is not taken at all!!!!!

fffff880`0683a000 fffff880`06ee7000   NETw5s64 T (no symbols)           
    Loaded symbol image file: NETw5s64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
[COLOR=Red]    Image name: NETw5s64.sys
    Timestamp:        Wed Sep 16 01:10:39 2009[/COLOR] (4AAFEDB7)
    CheckSum:         006A6E93
    ImageSize:        006AD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

If you dont take the suggestions, there is no logical ground to ask for it.

Then .... what more I can do for you ????? I was trying to minimize the issue, but that is YOUR issue, and no co-operation from your part. !!!!

 

[seanmir]

Hey man , I'm sooooo sorry , I thought I'm doing every single of your suggestions There was no Alcohol 120% in Add Remove list so I just thought I don't have any ! but that was still in my start menu , I'm really sorry I've just delete files from Alcohol 120% (from C and Start) , I've download and Run Anti-Rootkit from Kaspersky And No threat found ! Should I have to do it again with windows defend too ?
About my mouse , It's from 2009 I guess cause it came with Msi laptop , by the way I've changed that with newer one for testing.
and about the network driver , I didn't have the program installed before but I did install that from Laptop DVD Driver 2 days ago , but as you said I have to update to the newer version , I WILL do that for sure.
right now I'm downloading AMD Display driver , And I will update this too.
I dunno much about disk check so I will read the tutorial and I'm gonna do this too.

Again I'm sooo sorry , I thought I'm doing good , I just didn't know it ... Sorry man