BSOD on brand new computer, only a couple outdated drivers

TheRad

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This is a friend's new laptop that has been having BSOD problems. Random times, browsing, printing, playing music, etc. Its crashed a total of 5 times but there are only 3 dmp files. The error code was not recorded. Thank you for any assistance!
 

My Computer My Computer

OS
Windows Professional 64bit
Hello TheRad and welcome to Seven Forums.

I'm not a BSOD expert. The experts on this Forum are seriously back-logged helping others. So until one responds to your thread there are a few things to check. First, it would help to know your system specs. Top of each page click User CP and in left column click Edit System Spec. If you aren't sure about the specs a free utility called Speccy will give you everything you need to know.

Speccy - System Information - Free Download

- Make sure your memory sticks, GPU, etc are seated properly
- If using multiple memory sticks test each stick by itself in slot # 1 (or whichever slot the motherboard manufacturer recommends for a single stick)
- After checking each stick, check each slot
- Check your power management options.
- Check your PSU.
- Use default BIOS setting if you overclock

You could also run a system file checker scan from an elevated command prompt (option two.) It will look for damaged or corrupt system files and try to replace them with the correct versions. If problems are found run the scan 3 times rebooting in between each scan.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

If still no luck, you could work through these troubleshooting steps prepared by one of the forum experts. It's time consuming but may help isolate the problem.

http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

A final thought: Since the laptop is brand new and probably store bought, it should be under warranty. It might be less of a hassle to return it for a diagnotic check / repair / replacement.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Sony Vaio VPCEB47GM Laptop
OS
Win 7 Pro 64-bit
CPU
Intel i5 2.4 Ghz
Memory
8GB DDR3
Graphics Card(s)
Intel HD 3000
Sound Card
IDT High Definition
Monitor(s) Displays
15.6 WGXA Anti-Glare LED
Screen Resolution
1280x800
Hard Drives
640Gb 7200rpm
Antivirus
MSE
Browser
Opera (primary) with IE9 backup
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In addition ... I would suggest you to upgrade yur network driver from the hardware manufacturer's website, and configure windows update, get all the updates. A network related element is there in your BSOD dumps .

Driver Reference Table - tcpip.sys

A few additional checks you should perform there ...

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

The last one, the driver verifier, if enabled, it will catch all the faulty drivers behind crashes. So it will be helpful for further debugging.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
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