BSOD on Dell L502x during wake from sleep

[Voodoorider]

Hello,

quite often, when I wake up my computer then instead showing the login screen, the computer restarts with a notice that it was not shut down properly and asking if I want to boot windows normally or boot into safe mode. Then after logging in a dialog box appears that system has caused an unexpected failure of type BSOD 9f. Please find the required folder attached to this post. Thank you for your time.

 

[koolkat77]

Welcome

Analyze

0: kd> !irp fffffa8009c055f0 1
Irp is active with 9 stacks 8 is current (= 0xfffffa8009c058b8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = fffffa8009c05610
ThreadListEntry.Blink = fffffa8009c05610
IoStatus.Status = 00000000
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa8009c05668
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffffa8007834b48
Tail.Overlay.ListEntry.Blink = fffff8000323cb00
Tail.Overlay.CurrentStackLocation = fffffa8009c058b8
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800a029e20 00000000 fffff80003080ce0-fffffa800a16dc90 Success Error Cancel pending
         [COLOR=Red][B] Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys,[/B][/COLOR] Win32 error 0n2
*** WARNING: [COLOR=Red][B]Unable to verify timestamp for SynTP.sys[/B][/COLOR]
*** [COLOR=Red][B]ERROR: Module load completed but symbols could not be loaded for SynTP.sys[/B][/COLOR]
 \Driver\SynTP    nt!IopUnloadSafeCompletion
            Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800df7c010    

            Args: 00000000 00000000 00000000 00000000
0: kd> !devobj fffffa800a029e20
Device object (fffffa800a029e20) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800a029df0
 \Driver\SynTP DriverObject fffffa800a00dd30
Current Irp 00000000 RefCount 0 Type 00000027 Flags 00002004
DevExt fffffa800a02bb00 DevObjExt fffffa800a029f90 
ExtensionFlags (0x00000800)  
                             Unknown flags 0x00000800
AttachedDevice (Upper) fffffa800a038060 \Driver\mouclass
AttachedTo (Lower) fffffa800a02e9f0 \Driver\[COLOR=Red][B]i8042prt[/B][/COLOR]
Device queue is not busy.

SynTP.sys = Driver Reference Table - SynTP.sys .

Should be updated from Drivers | Synaptics .

i8042prt = mouse controller.

Update this and let us know if you're still having blue screens

 

[Voodoorider]

Ok, thanks for your help, this solved the issue for some time, but now I have the impression that it is back or maybe it is something new. I am posting the new raport file.
Any help kindly appreciated

 

[koolkat77]

The dump files still show a problem with the synaptics driver 2011 again....

Well anyway, remove the intel rapid storage stuff you have on your computer

fffff800`00b9c868  fffff880`01038b07Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for[COLOR=Red] iaStor.sys[/COLOR]
 iaStor+0x29b07

As well as your Nvidia graphic drivers. Your current ones are little old.. Get the latest drivers installed.

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f218000 fffff880`0ffda000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: [COLOR=Red]nvlddmkm.sys[/COLOR]
    Timestamp:        [COLOR=Red]Tue May 15 13:35:36 2012[/COLOR] (4FB20748)
    CheckSum:         00DA5E91
    ImageSize:        00DC2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► uninstall all the Nvidia stuff.

• Download NVIDIA Forceware 306.97 WHQL Vista 64 - FileHippo.com

Free up your start-up, keep nothing except your antivirus:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Report back

 

[Voodoorider]

So the dump from today (16-10-2012) also points to a problem with Synaptics driver?? I did everything you suggested.

 

[koolkat77]

Yes they do. I just din't post the output.
It's okay. Now observe and let me know if there are more BSoDs.

 

[Voodoorider]

Unfortunately today it happened again . I have posted the SF file.

 

[Voodoorider]

I have posted the file again as I thought the utility has finished working while it hasn't.

 

[koolkat77]

Caused by the synaptics stuff again.

---------

0: kd> !irp fffffa800cdef8e0
Irp is active with 9 stacks 8 is current (= 0xfffffa800cdefba8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa80086eb960 00000000 fffff80003285b40-fffffa8008058830 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 \Driver\SynTP	nt!IopUnloadSafeCompletion
			Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800d3af4a0    

			Args: 00000000 00000000 00000000 00000000

Now I think you should just disable this thing completely from your computer. Tell me if there are more BSoDs.

 

[Vir Gnarus]

Yes, I'm not sure if the Synaptic drivers are necessary to properly function the touchpad on the laptop, but I'm pretty sure it isn't needed. Test to confirm, of course.