Solved BSOD on Dell Latitude E6400 4 times day Error code 9f

[agu10]

Hi,
I am facing issues on my Dell Latitude E6400 laptop. Everyday it crashes with blue screen 4-5 times a day. Common symptoms are, when I move from wired network to wireless (wireless does not work and system hangs and eventually crashes), or when it is in a sleep mode. Sometimes, without switching to wireless also hangs and crashes. The blue screen says something like DRIVER_POWER_STATE_FAILURE and code 9f etc. I updated the Ethernet and wireless drivers too, but it didn't help.

Specs
It has Windows 7
- x64
- OEM version of windows 7 Ultimate is installed from Dell
- Age of system (hardware) is ~2 years. I got it now from my office IT.


I am attaching the zip file containing perfmon html report and files from Windows_NT6_BSOD_jcgriff2.

Will appreciate if you can help, what is going on and what needs to be uninstalled or upgraded.

Thanks
Amit

 

[panais]

Hi and welcome to SF

Please in this order,


Remove Mcafee from your system (for testing purposes,because Mcafee is a bsod source).


Download and install Microsoft Security Essentials with windows firewall enable.


Update software\driver for Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client.


Cisco Systems, Inc


The driver in your system is old from 2005 is no way to be compatible with Windows 7.


Update software\driver for Ricoh Memory Card Reader.


Home | Ricoh Global


Update software\driver for Conexant SoftK56 Modem.


Conexant: Support



Finish with the above steps and post back with results\news.

 

[agu10]

Thanks for your post. I will do these things on Monday (with help from my IT guys, since they have privileges to uninstall McCafe). and will revert.

 

[agu10]

Thanks panais for your post. I guess the problem was two fold.
1. Cisco Deterministic drivers, which were causing the network to stuck.
2. There was a problem in the hardware as well. My IT team changed the motherboard and now it works perfectly fine.

Thanks for your help!!

 

[panais]

Good news!

Thanks for posting back and you are welcome