BSOD on Dell Studio 15 1558

[tonyvr4]

Just crashed, but it was very strange. I wasn't even using the laptop at the time. I went downstairs for a few minutes and saw the crash popop.

Minidump attached. I checked the dump in bluescreen view and the details are just like the past two occasions.

Detail from event viewer
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000098, 0x0000000000000002, 0x0000000000000000, 0xfffff80002db1b42). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 081710-16957-01.

 

[cluberti]

Well, I have bad news - this particular dump is an IRP being called to complete in stdflt.sys, but an access violation occurs (also, the stack base pointer is corrupt, which may be part of the failure). Unless this system is running out of resources, likely PTEs given the symptoms (I can't run !VM on a minidump to check right now, so you're going to have to provide at the least a kernel memory dump for the next time this occurs), there's a fault in the stdflt.sys driver as I suspected days ago.

 

[Jonathan_King]

As long as stdflt.sys is not updated, I will not be happy.

But good news! I found this driver for you!

Drivers and Downloads

Install that, and see how it goes.

Good luck!

...Summary of the Dumps:

[FONT=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 13:35:19.545 2010 (UTC - 4:00)
System Uptime: 0 days 16:29:41.716
BugCheck A, {98, 2, 0, fffff80002db1b42}
Probably caused by : ntkrnlmp.exe ( nt!IopDisassociateThreadIrp+e2 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/FONT]

 

[tonyvr4]

So if I understand it correctly, we are back the the stinkin accelerometer causing crashes again?

You confused me with the other information though. I don't think it can be running out of resources because the one time it crashed, I didn't have anything open. I went downstairs and left the laptop on but nothing was running.

The driver you mentioned is the one that I am running. Unless it got corrupted somehow. I installed it after the last series of crashes and it ran great until the recent group

 

[CarlTR6]

clubreti is saying that if you are not running out of resources, then the trouble is stdflt.sys. And you are apparently not running out of resources.

 

[tonyvr4]

Ah sorry for the misunderstanding.

I will remove and reinstall the driver you mentioned. If that doesn't work, I am at the point that I will remove the driver.

Dell does absolutely nothing to help. Multiple contacts to tech support were useless. They didn't even know what a crash or blue screen was!

Also two letters to dell headquarters were useless also

 

[Jonathan_King]

Good luck with the new driver, I hope it works!

Sorry to hear about their tech support, I would have expected more from Dell than that. Oh well, that's why we're here, right?

 

[cluberti]

Yeah, Dell's business/commercial support is fairly good, but their home/personal support folks are utter crap most of the time. I guess that's why business support costs so much more.

 

[CarlTR6]

Let us know if the new driver works. I hope it does.

 

[mreco99]

Just adding some personal advice, as i too have a dell 1558 that has BSOD'd and has 30 sec freezing. Laptop is only 1 month old

Dell support only wanted to wipe the laptop, to me (an IT manager( that is the last option, not the first.

Anyway, i used Blue screen viewer from nirsoft and saw that the free Mcafee Dell supplies seemed to be the problem (from what i could tell). So removed mcafee and used thier clean up tool MCPR.exe, rebooted, installed microsofts free security centre and so far, all ok.

I also updated the BIOS and video drivers, no bluetooth on mine, Accelorometer driver seems to be up to date.

One thing i dont seem to be getting any software update message from Dell, i assume i should be.

 

[Tews]

One thing i dont seem to be getting any software update message from Dell, i assume i should be.

Its just adding Dells bloatware back on your system.... If you can live without it, you're better off...

 

[mreco99]

Just in case it helps anyone else.
Since deleting free mcafee 14month licence that came with my Dell 1558, and installing Microsoft Essential security, ive not had a single freeze or BSOD.

 

[Jonathan_King]

Just in case it helps anyone else.
Since deleting free mcafee 14month licence that came with my Dell 1558, and installing Microsoft Essential security, ive not had a single freeze or BSOD.

Thanks mreco99, and welcome to SF!

 

[CarlTR6]

Mreco99, thank you for letting us know. I am glad you solved your problem.

 

[mreco99]

Sorry i was a bit premature, still freezes.
was ok for a few days, but now it can freeze every 10 mins for 30 seconds, then nothing for a couple of hours.

When it freezes nothing works, i get the circle cursor timer, firefox greys out, i have tried just using IE, same.

i keep updating drivers from Dell website, Bios is now on A11.
This has happened since day 1 of the laptop

were not alone
http://en.community.dell.com/support-forums/laptop/f/3518/p/19335401/19765196.aspx#19765196

unbelievable.

 

[CarlTR6]

Wow, that article is not good news at all. It looks like this is a Dell problem.