Solved BSOD on Entering Sleep & Hibernate Modes

[madkel]

For some time now, occasionally (but more frequently these past two weeks) when I have my laptop enter either Sleep or Hibernate Mode, it will proceed to enter Sleep/Hibernate mode, but then hang on a blank screen for 10-15 min, and then I will get a BSOD with error similar to POWER_DRIVER_STATE_FAILURE or something (cannot remember exactly the name).

I have attached the needed zip file. If there is any other information that I could provide that would help, please let me know.

If anyone could provide some insight as to what is going on and how to remedy this, it would be greatly apprecaited!

 

[Arc]

Hello madkel.

You have a very old Intel storage driver installed.

8c218000 8c2e6000   iaStor     (deferred)             
    Image path: \SystemRoot\system32\drivers\iaStor.sys
 [COLOR=Red]   Image name: iaStor.sys
    Timestamp:        Wed Apr 16 05:37:31 2008[/COLOR] (48054343)
    CheckSum:         000502DE
    ImageSize:        000CE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You must to update it. Download and install this one.

Intel® Wireless WiFi Link Adapter

Irp is active with 4 stacks 3 is current (= 0x8aa020c0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 87f2a028 00000000 83335d5d-89d218a0 Success Error Cancel pending
[COLOR=Red]          *** WARNING: Unable to verify timestamp for NETwLv32.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwLv32.sys
 \Driver\NETwLv32[/COLOR]    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002

And it is also very old.

start    end        module name
92616000 92c75000   NETwLv32 T (no symbols)           
    Loaded symbol image file: NETwLv32.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwLv32.sys
[COLOR=Red]    Image name: NETwLv32.sys
    Timestamp:        Thu Oct 07 17:41:06 2010[/COLOR] (4CADB8DA)
    CheckSum:         0065677A
    ImageSize:        0065F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Intel Download Center.

Plan to update the BIOS. It is very old.

BiosVendor = Hewlett-Packard
BiosVersion = F.56     
[COLOR=Red]BiosReleaseDate = 05/14/2008[/COLOR]
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6700 Notebook PC

You have 29 items stored in Startup. Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus and the touchpad driver, SynTP.
5. Apply > OK
6. Accept the restart.

Let us know the results. There may be some other issues, but these are to be done at first.

 

[madkel]

Arc,

Thank you very much for your response.

Per your advice, I have updated the Intel® Wireless WiFi Link Adapter driver, and have removed most of the startup items.

Regarding the Intel Storage driver, I was looking at the associated README file in the link you provided and it seems that I may not meet the requirements for that driver - my storage controller (ICH8M-E/M SATA AHCI Controller) is not listed as one that would work, nor do I have one of the 3 processor types listed. If you could confirm that this is in fact the correct driver or not, it would be appreciated. [Driver Download] [READ ME file]

Finally, regarding the BIOS - I had considered updating this a while back, however the BIOS update that HP provided is for Vista, and I was not sure that it would work for me since I upgraded from Vista Home Premium to Windows 7 Professional. If you could let me know if I could use the Vista BIOS update or not, it would be appreciated. Here is the link - [HP BIOS Update].

Regarding my laptop, it is an HP dv6885se, now running Windows 7 Professional. Not sure if this will help, but I have attached images of my Device Manager and Computer Info. If you would like another log, please let me know.

Again, thank you very much for your help!

Regards,
MadKel

 

[Arc]

I have asked my friend Dave76 to have a look in your thread. He will guide you about what BIOS you need, and the other Intel drivers.

 

[madkel]

Thank you for your help and directing Dave76 to my issue, Arc. I really appreciate it.

 

[Dave76]

I searched the Intel Driver site for your chipset and it's confirmed this driver will work.
Intel® Rapid Storage Technology Driver Version:11.2.0.1006
Third file down is the one you want.

I have a similar aged Dell laptop that is running the above driver, no problems.
Most OEM, including HP and Dell, don't keep the driver list updates for very long. I always get newer drivers from the source, like Intel RST/Graphics/wireless etc.

BIOS has nothing to do with the OS version.
BIOS initializes the hardware and turns it over to the OS, any Windows version, any Linex version, etc.
Your link only states:
Fix/Enhancement: Adds support for the AR5007 802.11b/g WiFi Adapter.
It may not be necessary but, won't hurt anything either. If you feel comfortable updating your BIOS, then do it.

 

[madkel]

Dave,

Thank you for your help. I tried to install both the BIOS update and the storage driver you recommended - unfortunately, neither was able to be installed.

For the BIOS, I would get a weird quanta.vbs file that would open, then upon closing it, the BIOS update would load. Then the WinFlash dialog box would open, but when I clicked Flash BIOS, I would get an error message stating that the 'BIOS.WPH' could not be found.

As for the Intel Storage Driver, upon installation, it would state that my system did not meet the minimum system requirements and then abort.

Do you have any insight to this?

Thanks,
MadKel

 

[Dave76]

That is strange on both counts.

Check the voltage on your CMOS battery.
Download HWiNFO32
Click on the 'Sensors' tab, scroll down you will see 'VBat voltage', it should be above 3.0v.
Post a snip of the entire sensor section, will take 2 snips to get it all.

Post the drivers from 'Device manager', IDE ATA/ATAPI controllers (second snip in post #3), double click on both 'Intel' listings and then driver tab, post the driver version and date.

 

[madkel]

Dave76,

Thanks again for following up.

Please see below for the attached screenshots of the Sensors info that you requested.

For the Intel IDE ATA/ATAPI controllers, the driver info is as follows (I attached screenshots of these as well):

Intel ICH8M Ultra ATA Storage Controllers - 2850:
Driver Version: 6.1.7601.17514
Driver Date: 6/21/2006

Intel ICH8M-E/M SATA AHCI Controller:
Driver Version: 8.7.0.1007
Driver Date : 12/4/2008

If there is anything else you need, just let me know.

Thank you.

 

[Dave76]

Try installing this: Intel Matrix Storage Manager for the supported notebook models and operating systems. It is used to install or update the Intel Serial ATA (SATA) Advanced Host Controller Interface (AHCI) Controller Driver.

Intel Matrix Storage Manager for HP Pavilion dv6885se Entertainment Notebook PC.

Did you follow this procedure from the HP site?
Updating the BIOS
Double check you have downloaded the correct BIOS for your laptop. If the BIOS update won't install it usually means it's not the correct version for your laptop.

 

[madkel]

Dave,

I was able to install the Intel Matrix Storage Manager, but I was still unable to update my Intel drivers.

For the BIOS, I went to HP's website, entered the model number of my laptop, and then selected the BIOS update that it provided. [BIOS]

I know the BIOS installer package was meant for Windows Vista (as that's what my laptop came with), but I upgraded my laptop to Win 7 Pro last year - do you think that could be the cause for the BIOS issues (and other driver issues as well)?

If so, do you think I could create a live Windows Vista CD, and then boot into Vista to update the BIOS and drivers?

Thank you for your continued assistance.

 

[Dave76]

Which Intel drivers?

The BIOS has nothing to do with the OS installed. I have Windows 7&8 installed on older OEM laptops/desktops with BIOS released under Vista and have never had an issue.
BIOS detects and initializes the hardware and then turns it over to the OS, all OSs are designed to work with older BIOS versions.

Drivers can be an issue when upgrading the OS, I have had very few issues with my older systems, sometimes you will have to install an older driver in compatibility mode.

A live Vista CD is very hard to make, it is called Vista PE, this will not be needed to update your BIOS.
Is this the procedure you followed?
Manually installing the latest version of the BIOS and device driver(s) from a softpaq
Scroll down to the bottom:

Sometimes installing the latest version of the BIOS or software driver(s) can take a while and requires your patience. To install the updates properly, do not interrupt the installation process.
To install the latest version of the BIOS and/or device driver(s) for the computer manually, follow these steps:

1. Be sure that you are running on AC power, and not battery power.
   
2. Locate the softpaq ".exe" file that you downloaded and saved to a convenient location on your hard disk drive.
   
3. Double-click the softpaq to open the file and follow the on-screen instructions.
   
4. Repeat these steps for each softpaq ".exe" that you downloaded and want to install on the computer.
   
5. Restart the computer, if prompted.

The latest version of the BIOS and device driver(s) that you downloaded and saved to the hard disk drive are now installed on the computer.

 

[madkel]

Dave,

I apologize for the delay...

The Intel drivers I was referring to were the ones we discussed earlier:
Intel ICH8M Ultra ATA Storage Controllers - 2850 & Intel ICH8M-E/M SATA AHCI Controller

Regarding the BIOS, I tried followed the steps provided exactly and it still will not update. The screen I get is not correct when I run the softpaq. See attached screenshots (the last image is what the Phoenix BIOS Flash screen should look similar to, I believe). The current sequence that happens is:

1. Run softpaq .exe
2. Extract files to hard drive
3. Accpet terms & conditions
4. "quanta.vbe" file opens
5. I have to close the "quanta.exe" file before the Phoenix BIOS screen opens
6. I click "Flash BIOS" and then I get the error message

I am not sure if there is something I have installed that is keeping the "quanta.vbe" file from opening correctly (as that is what others who have had the issue have said), but I have disabled my antivirus and all other recommended software before running the softpaq exe file.

** However, I was disabling some of my startup software under "msconfig" and since last Wednesday I have not had an issue with the BSOD on entering Sleep Mode. I believe there may have been an issue with one of the startup programs and my wireless card. I noticed that every time my computer would have a BSOD issue entering Sleep, my wireless card would not turn off (LED from blue to orange), but the LED would stay Blue. When I investigate further I will let you know.

Many thanks for your persistent help!

 

[Dave76]

I'm not sure about HP but, usually need to save/backup BIOS to a drive/partition formatted in Fat32. This may be why it won't backup.
For the BIOS.WPH error, try downloading the new BIOS file, it may be corrupt.

Good news on disabling startup programs, looks like it may have solved your issue. Hold off on updating the BIOS until you check if the system will remain stable.
If it's stable for a week you can mark this thread solved.

 

[madkel]

Dave,

Still no luck with updating the BIOS or the Intel Storage Controller drivers, but the good news is I have not had any BSOD instances after clearing some of the startup programs.

Thank you very much for all of you time and effort you put in trying to help me - it is greatly appreciated!!

Regards,
MadKel