BSOD on new system.

[ronaldlee007]

Hi, i have BSOD with BCCode:F4 on my new system after fresh installation.
I have attached the minidump : View attachment 88038
Please help me to read the minidump. Thank you.

 

[ronaldlee007]

More info here. Thank you.
View attachment 88043

 

[Capt.Jack Sparrow]

Hi, i have BSOD with BCCode:F4 on my new system after fresh installation.
I have attached the minidump : View attachment 88038
Please help me to read the minidump. Thank you.

Hello and Welcome !

How many time did you had BSOD ? Seems like a critical service required for Windows to work was terminated i.e. was End process from task Manager possibly csrss.exe will report back with more information.

- Captain

Edit:

Even Viewer Errors:

Event Name: AEAPPINV2 a possible fix could be to update your BIOS Firmware

Event Name: MpTelemetry a possible connect issue to update Windows or Windows Defender check this article http://support.microsoft.com/Default.aspx?scid=kb;en-us;836941

OK then uninstall all the Asus related software like PC Probe etc (Not Drivers)

 

[ronaldlee007]

Hi, on my 2nd fresh installation, i got bsod right after the windows update. But it has no problem till now. Running for more than 8hrs.

Before this (1st fresh installation), after the installation, i got bsod after the installation of motherboard drivers. But that one reported with BCCode : "3B". I readed somewhere that, might be gpu. So, i try to re-sit the GPU, ram. After that, i do the 2nd fresh installation and thus the bsod with the code above.

Updated the wrong info earlier BCCode : from 3F to 3B

 

[ronaldlee007]

Hi, i already have the bios to the latest available through the Asus update program. P7P55D-ASUS-1702 dated 21/5/2010.

Is it a good choice that i reformat my windows again? But this time, with only the GPU, chipset and sound driver install with no windows update for the test run.

 

[ronaldlee007]

from the dump files, does it shows error on the memory or HDD? Thanks

 

[Capt.Jack Sparrow]

from the dump files, does it shows error on the memory or HDD? Thanks

Hello,

It doesn't mention specifically it Hardware but you could run a Diagnostic just to make sure. And Yes Vanilla install is not a bad idea. Check this article more for help Hardware Diagnostic !! « Captain Debugger

- Captain

 

[Jonathan_King]

Download a copy of Memtest86 and burn it to a CD using ISO Recorder. Boot from the CD, and leave it running for at least 5 passes.

Memtest86+ - Advanced Memory Diagnostic Tool

ISO Recorder v3

 

[ronaldlee007]

How about the sound card check? i am using the onboard soundcard. It happen twice randomly that my speaker have a long 'eeeeeeeeeeeee...' sounds. No matter i muted it or not. I try to plug in the headset, same 'eeeeeeeeee.........' sounds. Once i restarted the PC, it sounds good again.

 

[Jonathan_King]

Try disabling the card in the BIOS, and see what happens.

 

[ronaldlee007]

I will try to check it tonight as i am now at work place. Will report back later. Thanks

 

[Jonathan_King]

Great, I'll be interested to see the results.

 

[ronaldlee007]

In your experience, have u come across the 'eeeeeee......' high pitch sound from the speaker?
Could driver cause this issue? I remember after the driver for mobo all installed, it still runs ok. But on the Windows update, there are 2 security items failed to installed. After restarted, everything installed except the 2 items. Then Bsod (Dump file as on the 2nd post). But the reboot, i run the 2 updates, and it installed correctly.
As the Captain mention:
Even Viewer Errors:

Event Name: AEAPPINV2 a possible fix could be to update your BIOS Firmware -> Firmware already updated before this bsod. Did this errors shows the bios firmware corrupted?

Event Name: MpTelemetry a possible connect issue to update Windows or Windows Defender check this article http://support.microsoft.com/Default...en-us%3b836941 -> I think this one is caused by the 2 failure during the windows update which, after reboot, and re-run the update, and it's ok now.

For all your information, the bsod only appear once. The systems running for more than 10hrs now. Still up and no bsod so far. But for me, i would like to know the cause of the BSOD.

 

[ronaldlee007]

Any idea all expert here?

 

[Capt.Jack Sparrow]

Any idea all expert here?

If no BSOD came so far you should be OK. As I mentioned earlier a critical system service that requires the Windows to run was terminated to cause the System to crash. Maybe an accident or some Program caused the System to crash.

Hope this helps,
Captain

 

[ronaldlee007]

Thank you captain. I will do a fresh installation tonight to confirm the issue with minimal driver and software to test run.

How about the 'Eeeee....' sound from the speaker/headset? Not from the system speaker. Any idea if driver is the possible caused?

 

[Capt.Jack Sparrow]

Thank you captain. I will do a fresh installation tonight to confirm the issue with minimal driver and software to test run.

How about the 'Eeeee....' sound from the speaker/headset? Not from the system speaker. Any idea if driver is the possible caused?

Possibly sound drivers ! Remove your VIA sound drivers completely download from here VIA Drivers Download - VIA Technologies, Inc.

Good Luck,
Captain

 

[ronaldlee007]

I have visited the site.
There are all 4 type of via product. Which one is for my system?
1) VIA Vinyl Envy24 controllers: MT/DT/GT/PT/HT-s
2) VIA HD Audio Codec VT1708B
3) VIA HD Audio Codec VT1702S
4) VIA HD Audio Codec VT1708S

 

[Capt.Jack Sparrow]

I have visited the site.
There are all 4 type of via product. Which one is for my system?
1) VIA Vinyl Envy24 controllers: MT/DT/GT/PT/HT-s
2) VIA HD Audio Codec VT1708B
3) VIA HD Audio Codec VT1702S
4) VIA HD Audio Codec VT1708S

I believe it's VIA HD Audio Codec VT1708S according to PNP Device ID HDAUDIO\FUNC_01&VEN_1106&DEV_4441&SUBSYS_104383D0&REV_1001\4&90AEDE&0&0001

Hope this helps,
Captain

 

[ronaldlee007]

ok, i will try that. Will update later. Thanks