BSOD on reboot

patch1334

New member
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10:05 AM
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17
Hello,

In the last 2 days my laptop appears to have BSOD'd when I've tried to reboot.

I'm looking to find out if there's anything obvious from the two dumps? (software or hardware issue)

Many thanks
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Microsoft Windows 7 Enterprise 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz
Motherboard
TOSHIBA PORTEGE Z30-A
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics Family
Sound Card
High Definition Audio Device
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
TOSHIBA THNSNJ256GMCU ATA Device
Keyboard
HP USB Standard Keyboard
Mouse
HP USB Standard Mouse
Antivirus
Microsoft Endpoint
Browser
IE 11
Ok patch first up is this a company machine because you list Enterprise as the OS?? If it is then do you have admin rights on the machine??
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Hi ICIT, yes it's my work machine and I have full local admin rights. Thanks
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Microsoft Windows 7 Enterprise 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz
Motherboard
TOSHIBA PORTEGE Z30-A
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics Family
Sound Card
High Definition Audio Device
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
TOSHIBA THNSNJ256GMCU ATA Device
Keyboard
HP USB Standard Keyboard
Mouse
HP USB Standard Mouse
Antivirus
Microsoft Endpoint
Browser
IE 11
Ok mate now these are to the best of my knowledge graphical problems
Code:
*** WARNING: Unable to verify timestamp for [COLOR="Red"]dxgmms1.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for[COLOR="red"] dxgmms1.sys[/COLOR]
*** WARNING: Unable to verify timestamp for [COLOR="red"]dxgkrnl.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]dxgkrnl.sys[/COLOR]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

What I would do first up is the simple stuff and run these
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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