Solved BSOD on Shutdown - Error 0x50

np726

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I built a custom desktop last week (specs are in profile). I've had 3 BSODs in the last 10 days. (The 4th one was caused when I tried to use DriverVerifier) The most recent one happened after trying to shut down Windows. BlueScreenView shows them as Bug Check Code 0x50 PAGE_FAULT_IN_NONPAGED_AREA. BSV has ntoskrnl.exe marked in all of them. I've tried using Windows Debugging Tools, but honestly I'm in a bit over my head at this point.

Dump files are attached. Any advice/help would be greatly appreciated!

EDIT: I have already run memtest86+ for 8 passes yielding no errors in memory. Also scanned hard drive with WD Data Lifeguard Diagnostic tool. No problems found there.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Pro x64
CPU
Intel Core i5-3570K Ivy Bridge 3.4GHz (3.8GHz Turbo) LGA 115
Motherboard
Gigabyte GA-Z77X-D3H
Memory
Corsair Vengeance 16GB (4 x 4GB)
Graphics Card(s)
XFX Radeon HD 6870
Sound Card
On Board VIA High Definition Audio
Monitor(s) Displays
2 x 24" ASUS VE247
Screen Resolution
1920x1080x2
Hard Drives
Western Digital 1003FBYX - 1TB
Western Digital 15EARS - 1.5TB
Samsung HD103UJ - 1TB
PSU
Corsair Builder Series CX600 V2 600W ATX 12V v2.3 80 PLUS
Case
Antec Nine Hundred
Cooling
Zalman CNPS9500 AT 2 Ball CPU Cooling Fan/Heatsink
Keyboard
Logitech G110, Razer Nostromo
Mouse
Razer Deathadder
Internet Speed
20 Mbps down/30 Mbps up
Other Info
Internal SATA to external eSATA PCI Bracket
Problem Devices:
Code:
High Definition Audio Device	HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000\4&36B8CB0&0&0301	This device cannot start.
The above is your Intel HD Audio. You should install the latest drivers for it from your Gigabyte support site.


Update the following drivers:
Code:
dadder.sys Thu Aug 2 03:33:03 2007 (46B1A4CF)/code]
[url=http://www.carrona.org/dvrref.php#dadder.sys]dadder.sys[/url]; your DeathAdder Mouse driver. Older drivers for these devices can cause problems.


Many of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.

[list][*][B]If you are overclocking any hardware, please stop.[/B]


[*]Check Windows for corruption. Run [url]http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html[/url] up to [B]three times[/B] to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of [url]http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html[/url] to provide us with the sfcdetails.txt file if errors occur.[/list]


Follow the steps for [url=http://windows.microsoft.com/en-US/windows7/Diagnosing-basic-problems-with-DirectX]Diagnosing basic problems with DirectX[/url]. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

[list=1]
[*]Download the drivers you want for your display card(s)
[*]Click Start Menu
[*]Click Control Panel
[*]Click Uninstall a program
[*]For NVIDIA:[list]
[*]Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
[*]Restart your computer
[*]Make sure  NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
[*]If any remain of the above, uninstall one at a time
[*]If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
[/list]
[*]For AMD:[list]
[*]Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
[*]If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers [B](this applies to onboard graphics, as well)[/B]:[list=1]
[*]Click Start Menu
[*]Right Click My Computer/Computer
[*]Click Manage
[*]Click Device Manager from the list on the left
[*]Expand Display adapters
[*]Do the following for each adapter (in case you have multiple display cards)
[list]
[*]Right click the adapter
[*]Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
[*]Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
[/list]
[/list]
Alternatively:
[list=1]
[*]Login as an adminstrative user
[*]Click Start Menu
[*]Click Control Panel
[*]Click Hardware and Sound
[*]Click Device Manager (the last link under Devices and Printers)
[*]Expand Display adapters
[*]Do the following for each adapter (in case you have multiple display cards)
[list]
[*]Right click the adapter
[*]Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
[*]Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
[/list]
[/list]
[/list]
[*]Restart your computer after uninstalling drivers for all display cards
[*]Install the driver you selected for the display cards once Windows starts
[/list]

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Alright, I did everything outlined below:
-Updated Razer drivers
-Audio drivers were already updated, but the device manager shows 3 different sound controllers. 2 instances of "High Definition Audio Device" (one of which has device status "This device cannot start. (Code 10)", and one VIA High Definition Audio
-Ran SFC /SCANNOW, first run came back with no integrity violations.

Prior to your response, I had already uninstalled AMD Catalist Control Center entirely (including drivers) and allowed windows to automatically find drivers for my video card. (I'm happy with just the default drivers). I ran the DirectX Diagnostic Tool, and everything looks good as according to the link you provided.

I'll periodically shut my system down over the next few days, as that seems to be when the crashes occur, and see what happens and post back.

Thanks!
 

My Computer

Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Pro x64
CPU
Intel Core i5-3570K Ivy Bridge 3.4GHz (3.8GHz Turbo) LGA 115
Motherboard
Gigabyte GA-Z77X-D3H
Memory
Corsair Vengeance 16GB (4 x 4GB)
Graphics Card(s)
XFX Radeon HD 6870
Sound Card
On Board VIA High Definition Audio
Monitor(s) Displays
2 x 24" ASUS VE247
Screen Resolution
1920x1080x2
Hard Drives
Western Digital 1003FBYX - 1TB
Western Digital 15EARS - 1.5TB
Samsung HD103UJ - 1TB
PSU
Corsair Builder Series CX600 V2 600W ATX 12V v2.3 80 PLUS
Case
Antec Nine Hundred
Cooling
Zalman CNPS9500 AT 2 Ball CPU Cooling Fan/Heatsink
Keyboard
Logitech G110, Razer Nostromo
Mouse
Razer Deathadder
Internet Speed
20 Mbps down/30 Mbps up
Other Info
Internal SATA to external eSATA PCI Bracket
You're welcome! I'm still concerned about that Code 10 device, but we can look into that later if needed. Let us know when you know one way or the other whether system stability improves with the steps you already did.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
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